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MTAC 140: Enterprise Payment Phase One

MTAC 140: Enterprise Payment Phase One. Enterprise Payment. Enterprise Payment Initiative.

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MTAC 140: Enterprise Payment Phase One

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  1. MTAC 140: Enterprise PaymentPhase One

  2. Enterprise Payment Enterprise Payment Initiative • USPS has hired Avenue B Consulting Inc. to perform a corporate wide analysis of USPS customer payment options across postal products and services as they exist today and perform a customer needs analysis to understand the solutions that will need to be offered to meet customer payment needs. • Phase One – Define gaps in the current payment options and define customer payment needs. • Phase Two – Provide input for solutions designed under the enterprise payment initiative.

  3. Enterprise Payment Phase 1 - Enterprise Payment Initiative: Customer Perspective • Customer Survey Analysis (complete) • How customer relationship with USPS affects their internal business processes – specifically related to paying for services or products • In-Depth Customer Profile Volunteer Interview with Avenue B Consulting Inc. (in progress) • Focused on internal roles and responsibilities related to managing USPS payments -- Discussed internal process on reconciling and reporting of USPS accounts and payments, and understanding customer experience and issues with exception handling and resolution

  4. Enterprise Payment Phase 1 - Enterprise Payment Initiative: Customer Perspective • Identified Needs/Gaps (survey and discussion completed) • Check by mail or in person is inefficient, especially when multiple locations are involved, such as opening permits and PO boxes • Preferred CAPS for all transactions or some type of online payment option • Prioritization of Needs/Gaps (in progress) • Importance of improving the payment process for each USPS service and products based on company needs

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