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MARKETING. DISCOVERING and SATISFYING consumer needs Makes selling EFFECTIVE through…. 4 Ps of Marketing. 30%! . Product. P _ _ _ _ _ _. Price. P _ _ _ _. Place. P _ _ _ _. Promotion. P _ _ _ _ _ _ _ _. Product?. What is the product that you are intending to sell?
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MARKETING DISCOVERING and SATISFYINGconsumer needs Makes selling EFFECTIVE through… 4 Ps of Marketing
Product P _ _ _ _ _ _
Price P _ _ _ _
Place P _ _ _ _
Promotion P _ _ _ _ _ _ _ _
Product? • What is the product that you are intending to sell? • What is the product going to be called? • Will there be product variety? • How will the product look like?
Choosing a good brand name Suggest product benefits Simple and Emotional Memorable, distinctive, positive
Product Variety B A
What approach to use? Set the price high? Make sure the customers you are targeting are willing to pay for a high price Customers may perceiveproduct to be of high quality due to high price
What approach to use? Set the price low? Appeals to mass market Are the consumers price-conscious?
How to attract customers? Odd-even Pricing
How to attract customers? Bundle Pricing
Understanding Your Environment Competitors Potential Customers
Storefront Display HOURLY SPECIAL
Discounts Coupons Lucky Draws Deals (Bundle Pricing) Samples
Checklist: Selling your product • Attract your customers • Samples / Free Trial / Live Demo • Know your product well • Promote UNIQUESELLING POINT • Respond to questions or negative feedback politely
Personal Selling • Build customer relationships • Stimulate interest in the customer by selling your way to the top • Handle objections Give them the REASON to buy from you
Handling the customer • How to handle customer’s objections? • Acknowledge and convert the objection • Agree and neutralise • Accept the objection • Denial
Keeping track of sale Float $10.00 x _____ = $5.00 x _____ = $2.00 x _____ = $1.00 x _____ = $0.50 x _____ = $0.20 x _____ = $0.10 x _____ = $0.05 x _____ = Total : ________ Keep a clear record of how much you have at the STARTand ENDof the day.
SUMMARY • Know your product well • Promote your product’s unique selling point • Make your store eye-catching • Package your product attractively • Set attractive prices • HAVE FUN!