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LivePerson , Inc. Nasdaq: LPSN November 29, 2010

LivePerson , Inc. Nasdaq: LPSN November 29, 2010. Safe Harbor Provision.

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LivePerson , Inc. Nasdaq: LPSN November 29, 2010

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  1. LivePerson, Inc.Nasdaq: LPSNNovember 29, 2010

  2. Safe Harbor Provision Statements in this presentation regarding LivePerson that are not historical facts are forward-looking statements and are subject to risks and uncertainties that could cause actual future events or results to differ materially from such statements. Any such forward-looking statements are made pursuant to the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. It is routine for our internal projections and expectations to change as the quarter and year progresses, and therefore it should be clearly understood that the internal projections and beliefs upon which we base our expectations may change. Although these expectations may change, we are under no obligation to inform you if they do. Actual events or results may differ materially from those contained in the projections or forward-looking statements. Some of the factors that could cause actual results to differ materially from the forward-looking statements contained herein include, without limitation: potential fluctuations in our quarterly and annual results; the adverse effect that the global recession may have on our business; competition in the real-time sales, marketing, customer service and online engagement solutions market; risks related to the operational integration of acquisitions; risks related to new regulatory or other legal requirements that could materially impact our business; risks related to our international operations, particularly our operations in Israel, and the civil and political unrest in that region; impairments to goodwill that result in significant charges to earnings; volatility of the value of certain currencies in relation to the US dollar, particularly the New Israeli Shekel, U.K. pound and Euro; continued use by our clients of the LivePerson services and their purchase of additional services; responding to rapid technological change and changing client preferences; technology systems beyond our control and technology-related defects that could disrupt the LivePerson services; privacy concerns relating to the Internet that could result in new legislation or negative public perception; risks related to the regulation or possible misappropriation of personal information; legal liability and/or negative publicity for the services provided to consumers via our technology platforms; and risks related to protecting our intellectual property rights or potential infringement of the intellectual property rights of third parties. This list is intended to identify only certain of the principal factors that could cause actual results to differ from those discussed in the forward-looking statements. Readers are referred to the reports and documents filed from time to time by us with the Securities and Exchange Commission for a discussion of these and other important risk factors that could cause actual results to differ from those discussed in forward-looking statements. Revised 11-16-10 2

  3. About LivePerson • The market-leading provider of intelligent engagement solutions that help businesses create deeper, more meaningful connections with consumers • 1 billion monthly site visits hosted by LivePerson • 10 million monthly chats • 8,500 customers of all sizes • 600,000 expert advice sessions annually • Cloud-computing, SaaS pioneer since 1998 • Undisputed leader in online conversion sector 3

  4. APIs Chat LiveChat Email KB Ticketing Click-to-Call Click-to-Call Expert Advice ContactCenter 3rd Party . . . Apps APIs and Developer Technologies Intelligence Database & Reporting LiveEngage Platform LivePlatform Infrastructure A Platform for Intelligent Engagement

  5. Proactive Sales and Service

  6. Incremental Revenue and Cost Reduction 6

  7. Diverse Client Base 7

  8. Large Addressable Market Sources: Evaluserve, SBA Office of Advocacy, Company Estimates 8

  9. An Intelligent Engagement Community • Open interfaces for third-party development on LiveEngage platform to accelerate innovation and create flexibility to meet unique customer needs • Developing an ecosystem of partners and customers to build applications that extend and enhance LivePerson solutions • Enabling the evaluation, selection and self-provisioning of applications through an Application Marketplace

  10. Consistent Performer

  11. Measures of Success • Cloud computing pioneer since 1998 • Clear market leader in an established SaaS sector • Faster growth, greater profit than most SaaS leaders • Cash flow positive since 2001 • 7 years of quarterly sequential revenue growth • Strong gross margin and operating leverage • No debt; $50 million cash balance • Public since 2000, successfully managed profitable growth through three major downturns • 6 successful acquisitions since 2000 11

  12. 2010 Guidance • Revenue $110 million • Annual growth 26% • EBITDA margin 25% • EBITDA/share $0.50 - $0.51 • Adjusted EPS $0.30 - $0.31 • EPS $0.16 - $0.17 • FD shares 53 million 12 12

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