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SingTel

SingTel. Productivity Showcase 2011. Team Members: Gwen Ng Farhana Abdul Kadir Yasmin Abdul Rahim Peh Xin Yi. 16:04. Tuesday, 15 March. Productivity Showcase 2011. Am I spending too much time setting up training rooms?. Change. How many times do I need to vet this?.

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SingTel

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  1. SingTel Productivity Showcase 2011 Team Members: Gwen Ng Farhana Abdul Kadir Yasmin Abdul Rahim PehXin Yi

  2. 16:04 Tuesday, 15 March Productivity Showcase 2011

  3. Am I spending too much time setting up training rooms? Change How many times do I need to vet this? Oh no, another organisation to call for missing information? Reduces Productivity Unnecessary work

  4. We wanted change, we suggested change, We implemented the CHANGE....... We continue to be AGENTs of CHANGE

  5. SSTI 2011

  6. Identified Areas of Improvements

  7. Overview of efforts required – Before process improvement 2 D 5 D 5 D 5 D 10 M 30 M 3 M 15 M 14D 3D Legend D: Day M: Minute

  8. Previously…Internal Approval Processes

  9. SSTI & Finance put our heads together… Let’s see…. We can consolidateall the budget….. Finance, is it possible to consolidate processes?

  10. Processes were cut down… Reduced to 1 step!

  11. Current Previous Publicity & Course Material Process Vetting… PUBLICITY COURSE MATERIAL

  12. Combined Publicity Old Version Previously, one publicity for one course. New Version Combined publicity for the month by course category.

  13. Online Registration Endorsement Form Old Version Previously, 60% left out their organisation stamp. New Version Now, only 2% left out the organisation stamp.

  14. COURSE APPLICATION ACKNOWLEDGEMENT FORM SURVEY Question: With the new box for the organisation’s stamp, it is more user-friendly such that you are aware that the organisation’s stamp is compulsory. 100% Strongly agreed / agreed Simpler & Clearer Succeeded

  15. Improving Pre-Course 5 D 5 D 2D 2 D 5 D CHANGE CHANGE Budget Consolidation Re-invention Empowerment Ownership TIME SAVED

  16. Previously for Event Day registration…. Hard copy registration Separate Queue Lines, more staff required Longer waiting time & queues Served by specific staff

  17. Introducing NRIC Scanner… Lesser staff required Professional Looking Shorten waiting time & queues Served by any staff

  18. NRIC SCANNING 89% Question: Registration is now easier and faster with the new NRIC Scanning? Strongly agreed / agreed Faster & Efficient Succeeded

  19. Previously for Course Opening….. Day 1 of a Course: Training executives in-charge spent 30 - 45 mins to welcome participants and brief them on the administrative matters Sign your attendance • Welcome to SSTI. My name is XXX. • Before we start the training, we will like to remind you to • Sign your attendance • Be present for all the days…VCF subsidy • The washroom is located…

  20. A video was put together….. Where trainer will play the video and attendance placed for participants to sign.

  21. Delivery 30 M 3 M 30 M 10 M 20 M CHANGE CHANGE Centralised Resource Technology Multimedia TIME SAVED

  22. Collating course evaluation On average, we spend 15 minutes to compile each course evaluation. With the purchase of OMR (Optical Mark Recognition), we spend 3 minutes to scan and collate the results.

  23. Current Previous Fee Waiver Requests & Outstanding Payment Process Chase Payment Chase Payment Chase Payment Fee Waiver Reduced 2 steps! Templates for straight forward cases were created Outstanding Payment Streamline process to SSTI Finance

  24. Improving Post-Course 14D 15 M 3D 3 M Central Monitoring CHANGE Use of Technology Empowerment CHANGE TIME SAVED

  25. Over a year… *Calculation based on 531 courses that SSTI conducts a year

  26. Impactful Benefits • Reduced errors and turnaround time • Low cost of implementation • Increased work ownership • Improved service delivery (eg. Combined Publicity, Revised Form, Course Opening Video) • Benefit other NCSS colleagues (eg. NRIC Scanner)

  27. SingTel 16:16 Thursday, 10 November Productivity Showcase 2011

  28. Thanks for watching. The End

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