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Required Slide. SESSION CODE: UNC316. Microsoft Communications Server “14” Monitoring and Reporting. Jared Zhang Program Manager Arish Alreja Program Manager Microsoft Corporation. Blank Background option for use with content that extends over Purple line art .
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Required Slide SESSION CODE: UNC316 Microsoft Communications Server “14” Monitoring and Reporting Jared Zhang Program Manager Arish Alreja Program Manager Microsoft Corporation
Blank Background optionfor use with content that extends over Purple line art Session Objectives and Takeaways Objectives: • Describe CS “14” health monitoring • Walk through CS “14” reporting with the Monitoring Server role Takeaways: • Use the CS Management Pack (MP) for System Center Operations Manager (SCOM) to monitor the health of CS “14” • Use the CS “14” Monitoring Server role for reporting of usage, call reliability and media quality
Blank Background optionfor use with content that extends over Purple line art Agenda • CS “14” health monitoring with SCOM • Service, component and voice quality monitoring • Demo: CS “14” health monitoring with synthetic transactions and SCOM • CS “14” reporting with the Monitoring Server role • Usage, call reliability and media quality data collection • Reporting of usage, call reliability and media quality • Demo: CS “14” Monitoring Server reports • Summary
Blank Background optionfor use with content that extends over Purple line art CS “14” Health Monitoring Goals • Accurate alerts • Filter out transient conditions to reduce noise • Distinguish alerts based on the impact to the system • Track the current state of alerts (active or resolved) • Actionable alerts • Cause and recommended actions • Relevant information to identify and isolate problems • Guidance for troubleshooting
Blank Background optionfor use with content that extends over Purple line art CS “14” Health Monitoring • Health monitoring for CS “14” • Service monitoring • End-to-end verification of availability of CS services • Component monitoring • Monitoring components running on individual CS servers • Voice Quality monitoring • Monitoring end-user call reliability and media quality experience • CS “14” MP for SCOM 2007 R2 • Monitoring and alerting on services, components and voice quality • Central discovery of monitored objects from CS “14” Central Management Store (CMS)
Blank Background optionfor use with content that extends over Purple line art Service Monitoring with Synthetic Transactions • Synthetic transactions (STs) • End-to-end scenario view • PowerShell cmdlets starting with the Test verb • Example: Test-CsIM • Run with configured test accounts or real user credentials • Provide a success/failure response • SCOM alerting • Core set of STs are run periodically to verify service availability • ST failures result in high priorityalerts • Alerts are auto-resolved if STs succeed in the next run
Run Synthetic Transactions as PowerShell CommandLets Failure making a PSTN outbound call: PS C:\> Test-CsPstnOutboundCall -TargetFqdn pool0.vdomain.com -TargetPstnPhoneNumber +15551234567 TargetFqdn: pool0.vdomain.com Result : Failure Latency : 00:00:00.2409772 Error : 504, Server time-out Diagnosis : ErrorCode=1005,Source=accessproxy.vdomain.com,Reason=Cannot route to destination domain Microsoft.Rtc.Signaling.DiagnosticHeader Success making a PSTN outbound call: PS C:\> Test-CsPstnOutboundCall -TargetFqdn pool0.vdomain.com -TargetPstnPhoneNumber +15551234567 TargetFqdn: pool0.vdomain.com Result : Success Latency : 00:00:04.0974690 Error : Diagnosis :
Blank Background optionfor use with content that extends over Purple line art SCOM Alert Created by Synthetic Transaction Failures
Component Monitoring • Health modeling for CS “14” components • Key health indicator (KHI) and non-KHIs • Events and performance counters are categorized as service impacting aspects (KHIs) and non-service impacting aspects (non-KHIs) • KHI indicates a service impacting condition • SCOM alerting • KHIs result in medium priority alerts • KHI alerts are auto-resolved if the component returns to healthy • Non-KHIs result in informational alerts that need manual resolving
Blank Background optionfor use with content that extends over Purple line art SCOM Alert Created by Component KHIs
Call Reliability Monitoring • Call reliability data are stored as Call Detail Records (CDR) data • Failures are classified as “Expected” and “Unexpected”, based on the ms-diagnostic ID • Example: 52031 indicates media connectivity failure • SCOM alerting • Categories for call reliability alerting: • Peer-to-peer audio/video calls • Audio/video conference calls • Alerts are raised for higher than expected failure rates • Each alert contains a CDR report link for troubleshooting
Blank Background optionfor use with content that extends over Purple line art Media Quality Monitoring • Media quality data are stored as Quality of Experience (QoE) data • Calls are classified as good/poor quality, based on a set of key QoE metrics • Network degradation, RTT, package loss, jitter,healer metrics • SCOM alerting • Categories for media quality alerting: • A/V Conferencing Servers, Mediation Servers, Gateways • Network locations (subnets/sites/regions) • Alerts are raised for higher than expected poor quality call rates • Each alert contains a QoEreport link for troubleshooting
CS “14” Health Monitoring with Synthetic Transactions and SCOM Jared ZhangProgram ManagerMicrosoft Corporation DEMO
CS “14” Reporting with the Monitoring Server role Arish Alreja Program ManagerMicrosoft
Blank Background optionfor use with content that extends over Purple line art Improvements for the CS “14” Monitoring Server role • Call Detail Records (CDR) data collection • Improved diagnostic information for all modalities in CS “14” • Registration diagnostic data • IP phone inventory data • Quality of Experience (QoE) data collection • Richer endpoint data (OS, MAC address, CPU) • Richer audio metrics (User facing diagnostics, audio healer metrics) • Coverage on Media Bypass, Mediation Server – multiple gateways
Improvements for the CS “14” Monitoring Server Role • Reporting improvements • Dashboard view of key system usage and troubleshooting information • For return-on-investment (ROI) analysis and asset management • Usage reports for visibility into the deployment • IP phone devices used in the deployment • For operational monitoring and diagnostics • Call reliability/media quality reports for troubleshooting • For Helpdesk responding to end-user complaints • User activity report • Reports can be subscribed for periodic email delivery • Reports are accessible from CS “14” Control Panel UI
Blank Background optionfor use with content that extends over Purple line art Monitoring Server Report Homepage
Reporting for CS “14” with Monitoring Server Arish Alreja Program ManagerMicrosoft DEMO
Required Slide Speakers, please list the Breakout Sessions, Interactive Sessions, Labs and Demo Stations that are related to your session. Summary and Key Takeaways • Use CS “14” Management Pack for SCOM 2007 R2: • System health monitoring • Call reliability and media quality monitoring • Use CS “14” Monitoring Server dashboard and reports: • Managers: return-on-investment (ROI) analysis • IT pros: call reliability and media quality troubleshooting • Helpdesk: end-user troubleshooting
Related Breakout Sessions You are here
Unified Communications Track Call to Action! Learn More! • View Related Unified Communications (UNC) Content at TechEd/after at TechEd Online • Visit microsoft.com/communicationsserver for more Communications Server “14” product information • Find additional Communications Server “14” content in the Technical Library, weekly technical articles at NextHop, and follow DrRez on Twitter • Check out Microsoft TechNet resources for Communications Server and Exchange Server • Visit additional Exchange 2010 IT Professional-focused content • Partner LinkorCustomer Link (Name: ExProPword: EHLO!world) Try It Out! • Exchange 2010 SP1 Beta downloadis now available from the download center!
Required Slide Resources Learning • Sessions On-Demand & Community • Microsoft Certification & Training Resources www.microsoft.com/teched www.microsoft.com/learning • Resources for IT Professionals • Resources for Developers • http://microsoft.com/technet • http://microsoft.com/msdn
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Blank Background optionfor use with content that extends over Purple line art Appendix
Blank Background optionfor use with content that extends over Purple line art Synthetic Transaction to Verify IM Conferencing
Blank Background optionfor use with content that extends over Purple line art Synthetic Transaction to Verify PSTN Outbound Call
Blank Background optionfor use with content that extends over Purple line art Alert Views in SCOM
Blank Background optionfor use with content that extends over Purple line art ST Alerting in SCOM
Blank Background optionfor use with content that extends over Purple line art Component Alerting in SCOM
Blank Background optionfor use with content that extends over Purple line art Call Reliability Alerting in SCOM
Blank Background optionfor use with content that extends over Purple line art Monitoring Server Dashboard
Blank Background optionfor use with content that extends over Purple line art Monitoring Server Report Homepage