Engineering Update What are the Global Support Team working on?

1. Engineering Update What are the Global Support Team working on?

2. Expectations - Philosophy

3. ZOHO Ticket Management & Belzona Technical Support

4. What do system do we currently use? Currently, when a technical question is raised and you require support from Belzona Head Office, you send an email to Your Assigned Business Development Engineer or Call / email the Global Support Team (technical@belzona.com). The Global Support Team is made up of: Business Development Team Technical Service Engineers Application/Inspection Engineers

5. Why do we want to change this system? It has advantages: • Answers from experience members of the team • Advice direct from engineers, chemists, BDE’s etc. • Personal But we want to remove the disadvantages: • Varied response time (few minutes -> days) • Limits knowledge to only a few members of the team • No tracking of responses

6. Introducing ZOHO Currently we get questions coming through a variety of different ways: • Email • Telephone • Social Media • Web Form (on Belzona website) So we need a way to streamline all of these into one format.

7. What is ZOHO?

8. Benefits for Belzona and the network • Quicker response time • Better quality of response, with input of a number of team members • Better traceability (linked with Zoho CRM system) • Building a Knowledge database • Allow Distributors to keep records of past queries What will change for Distributors: • Nothing obvious, just contact us the same way (First filter for technical queries provided by the distributor, who comes to Belzona HQ when required) • Implementing a “prepopulated form” to request for the “must” provide technical data in order for Belzona to provide an answer (short ASR) • Will help reducing response time • Will help building the knowledge database

9. Projects in the Global Support Team The Global Support Team can work on numerous areas to support Business Development activities: Technical Projects Competitor Watch Training

10. How do projects become reality? From now on, projects are based entirely on feedback from the field. This can include: New product ideas Modifications to current products New application methods/techniques A project can be requested by: Belzona Staff Distributors Contractors Customers/Clients All ideas are considered. An assessment of the overall benefits of the project is completed. Value for Belzona Head office ? Value for the Distribution network ? Commercial Values ? Sales Opportunities ?

11. Application Techniques Our standard method for applying many coatings is through airless spray systems. Examples of products we can spray: Belzona 1331, 1381, 1391S, 4311, 5811, 5892, 1523 etc. However, there are products we are unable to spray effectively, such as Belzona 1321, Belzona 1341… There are both advantages and disadvantages to airless spray systems: Fast application to large areas Adaptable to different products or equipment (plural/spin versions) Reduced labour required for large jobs Are there any options to spray “non sprayable” products (Belzona 1321, 1391, …) ? What about spraying “sprayable products” on surface areas between 25 and 100m2 ?

12. Application Systems - Spray Belzona Cartridge Spray Gun We already have the use of a cartridge spray gun for Belzona 3411 & 3412 in external corrosion protection. It was decided to adapt the existing technology to see if it can spray our epoxy coatings, designed for use in internal protection applications. There were 2 aims to this project: Demonstrate Applicability (can it be sprayed to an acceptable finish) Demonstrate Performance Capabilities (will it perform in immersion ?) Products tested: Belzona 1321, 1341, 1391T, 1593, 4311, 4341

13. 2 aims to this project: Demonstrate Applicability (can it be sprayed to an acceptable finish) Demonstrate Performance Capabilities (will it perform in immersion ?) Belzona Cartridge Spray Gun suitable for application of Belzona 3411 / 3412 for external protection and not suitable for immersed environment Cartridge Spray Gun - Results Figure 2 – Setting up of spray gun Figure 1 – Steel Panel ready for coating Figure 3 – 1st Coat Belzona 4311 Figure 4 – 2nd Coat Belzona 4311

14. Application Systems - Spray A different type of technology allows spraying without mixing. This was brought to our attention by one of the German distributors (who sprayed, in-house, Belzona 1321 and 5811). 2-pack technology allows immediate spraying of coatings which would normally require mixing. Features: Can pre-load cartridges No working life due to late stage mixing Reduces application time Varying size of cartridge and ratios Concerns with regards to mixing ratios achieved for Belzona products (paste or coating) Cured product will render equipment unusable if not cleaned between jobs Set sizes available, cannot be modified for alternative ratios (i.e. 2.4:1 unavailable, 2:1 or 3:1 are) Designed for solvented/thin paint systems There were 2 aims to this project: Demonstrate Applicability (can it be sprayed to an acceptable finish) Demonstrate Performance Capabilities (will it perform in immersion ?)

15. Sulzer Spray Gun - CONCLUSION There were 2 aims to this project: Demonstrate Applicability (can it be sprayed to an acceptable finish) Demonstrate Performance Capabilities (will it perform in immersion ?) Sulzer Cartridge Spray Gun was deemed not suitable for Belzona linings due to: Poor application quality Significant heat required to spray (>60°C) which is not practical

16. Application Techniques Belzona 1593 using Plural Airless Spray There were 2 stages to this project: Demonstrate Applicability (can it be sprayed to an acceptable finish) Demonstrate Performance Capabilities (will it perform in immersion ?) - WORK IN PROGRESS Current status: Belzona 1593 to be hand applied only at this stage Expected results of performance testing during Q2 – Q3 2019

17. Surface Preparation Our distribution network often ask for alternatives to grit blasting, as there are some disadvantages, such as: Restricted to use in very specific areas of industry (spark hazard) Noise being a major hazard to the operator and surrounding area Dust generated causes many H&S/contamination issues We look into reducing these hazards by investigating other types of blasting.

18. Surface Preparation Equipment Testing Vapor Blasting Vapor blasting is a technique developed to reduce the health & safety implications of blasting with grit.  A small amount of grit is delivered to the surface in a heavy jet of water, which is vaporized by the pressure. The grit creates the profile by removing the substrate (identical to dry blasting), but in this case the water soaks any dust particles and causes them to sink to the floor. In comparison to wet blasting; vapor blasting can offer No dampness on surface No dust No flash rusting Less environmental impact Dust creates a hazard (risk of ignition), so eliminating the dust eliminates the risk. Graco EcoQuip ATEX approved units available for explosive atmospheres.

19. Vapor blast + Holdtight 102 465/18 Vapor blasting generally uses less water than wet blasting. What happens to most surfaces after vapor blasting? Flash Rusting!! Therefore, we required a product to prevent this. Testing was completed using Holdtight 102 to see if flash rusting was present on the surface after vapor blasting. Picture shows close up view of panel 24 hours after panel vapor blasted without any inhibitor Vs 5 days after blasting with HoldTight 102 Vapour Blasting + Holdtight 102 Vapour Blasting only

20. Vapor blast + Holdtight 102 465/18 Another option to achieve recommended cleanliness and profile roughness but must be used with Holdtight 102- Graco EcoQuip 2 was used for the testing Overcoating window of 24 hours max for blasting profile Recommended for immersed conditions up to 95°C

21. Investing in 3D Printing technology Investment in 3D printers in each of our Corporate offices.

22. 3D printing – What can be produced? Shaft Former Traditionally, metallic components need specially manufacturing to create shaft formers. 3D printed formers are quick and simple to produce and can be used for paste of fluid grades.

23. 3D printing – What can be produced? Belzona Solutions for Repairing Mining Cable 3D printing capabilities allows for formers to be printed much faster for various sizes and geometries …

24. How does this benefit you? Belzona can provide printed parts at a cost and have the ability to draw/create new parts on request. So what benefits does this provide for you? Flexibility to design / customize formers Minimal cost compared to manufacture from steel / aluminum Fast manufacture of formers and application accessories Also looking into using 3D printers for the manufacture of sales aid – more realistic of industrial equipment. To think out of the box to generate more Belzona products sales!

25. Ongoing Product Developments Evolving with our Product Range

26. Conductive Epoxy Project Background – Belzona 1141 • Withdrawal of Belzona 1141 • Low sales– not commercially viable • Unique raw materials • Unique • Difficult to source • Expensive  • Classed as CMR’s (carcinogenic/mutagenic/reprotoxic) • High volume associated with minimum manufacturing process

27. Conductive Epoxies Potential Opportunities Bonding test leads onto underwater pipeline for Cathodic protection Bonding sacrificial anodes onto underwater pipeline for Cathodic protection Client requires conductive properties

28. Specification • Bonding 20 x 50mm connections onto pipe sections ​ • Require electrical resistance to be 0,001 Ω ​ • Mechanical resistance of 1200 N​ • Small amounts of product – but multiple anchor points

29. What stage are we at? Current concepts tested have been positive in adapting Belzona products to become conductive. Testing of concepts utilising Belzona 1212 as the base product. Working with independent testing house to quantify the level of conductivity If satisfactory: evaluation of the best conductive properties versus internal testing e.g. Adhesion, compressive strength

30. Market Intelligence Competitor Watch

31. Benchmarking Belzona products against competitors Awareness of competitors activities in our Region Strengths and weaknesses of our competitors Assessment of Technical data Sheets Assessment of Safety Datasheets Assessment of Marketing materials Areas in which Belzona outperforms the material in question Indicative performance testing in given environments Workshop practical (ease of application…) Basic performance testing (adhesion, thermal properties…) Advanced performance testing (Atlas Cell immersion, chemical resistance…)

32. Benchmarking Belzona products against competitors Indicative performance testing in given environments Wear pad Fatigue Testing: Indicative testing of Belzona wear pads options versus competitors Slurry Abrasion Testing: Indicative testing of Belzona products against other alternatives in a given environment (different abrasive) – closely matching some project requirements

33. Training Delivery The Belzona 2019 training calendar is now available on the BEL! Courses are now offered in a modular format to accommodate a wider variety of attendees. For a full list of some of the modules on offer, please see the reverse of the calendar. • Belzona planning a revamp of the trainings: • Sales Training • Induction Course • Level 1 (ITS) and Level 2 • Application Training (Technicians & Contractors) • Basic & Advanced Levels • Wind Power contractor course • Progress expected in Second Half of 2019

34. Nuts & Bolts Communication • Opportunity for Belzona to share developments on the engineering front: • Ongoing engineering developments • Projects completed • Recent testings & approvals carried out by Belzona Corporate • Recent testings & approvals carried out by any Distributors • Quarterly communication

35. Conclusion Activities from the Global Support Team is driven by the Distribution Network Projects Competitors activities Training Sharing of best practices and continuous improvements only possible via continuous discussions & testing Provide the distribution network with Engineering ammunitions to secure more business