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Learn about the benefits of having a scorevolunteer.org email account, how to set it up, and how to use Google tools for communication and collaboration. Find resources and support on the SCORE Help Site.
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All About Your @scorevolunteer.org Email Account Michael Gilman Senior Business Systems Analyst
Housekeeping • Will be taking questions after each topic • Everyone will be muted • Can be unmuted to ask question aloud • Raise hand to ask question or enter in Questions section
scorevolunteer.org (SVO) Accounts • Benefits • Protect Personal Email & Privacy of Volunteer • Improve Communication • Align SCORE’s Overall Brand • Critical for CORE Replacement Project • Access to Multiple Google Apps • Send Email & Record as Session in CORE
scorevolunteer.org (SVO) Accounts • Required for New Volunteers • Request SVO Email Form for Chapter Admins • Available to All Volunteers • Request SVO Email Form for Chapter Admins • Email help@score.org • Training Resources Available: help.score.org
New Volunteer Onboarding Process • Application submission/receipt by chapter • Chapter review and determination • Request SVO email address • Chapter enters new volunteer into CORE as Provisional • Welcome letter sent • New volunteer logs in to Volunteer Center/CORE
Request SCORE Email Account Must be logged in as the admin
Next Steps • An email is sent to all parties identified alerting that the account was set up. • Volunteer must go to gmail.com and log into the account using their scorevolunteer.org email address and temporary password provided. • For training, please see articles located on help.score.org
Benefits of Connecting Your Account in CORE • Ability to send an email to a client and save your email response as a session automatically. • One place to log in to see: • your new mentoring requests • All other emails (any new correspondence from either Headquarters, your chapter, fellow mentors, and your clients)
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Save Email as a Session Note MRE Must be assigned to you! Click the Mentoring Request Button Click the email link
Important Notes • MRE must be assigned to you for the system to automatically enter a session for you • Only your typed response is added as the session notes • Email attachments can be saved with your session • Flexibility – Add a new case, follow-on or non-session note directly from the email
Set Up Your Calendar • General Settings (Mobile-Friendly, Sharing, Views, etc) • Learn More links available on pages • Set up chapter-specific calendar
Google Drive • So simple to use • Just drag and drop • Has version control • Can share and collaborate • Each account has 30 gig of storage free
Easily Conduct Video Conference Calls via Google Video Chat (Hangouts)
Google Voice • https://voice.google.com/u/0/signu
Groups (Distribution Lists) • Easy to set up • Same list works across all the platforms • sending emails, calendar appointments, setting up sharing for Calendars and for sharing files in Drive
www.score.org Available Resources and Support SCORE Help Site: help.score.org • Recent Tech Webinars • CORE Training Resources • Chapter Website Guides • @scorevolunteer.org Email Accounts Help Desk: Email us at help@score.org . • Submit Bug/Enhancement • Suggest topics for webinars and How To Guides