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Safe Patient Hand-Offs. Theresa Heindlmeyer Ferris State University EDUC 540 Hallmark Project . Define SBAR Illustrate how having a consistent process for communicating hand-off positively impacts patient care. Objectives . Situation Background Assessment Recommendation. SBAR defined.
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Safe Patient Hand-Offs Theresa Heindlmeyer Ferris State University EDUC 540 Hallmark Project
Define SBAR • Illustrate how having a consistent process for communicating hand-off positively impacts patient care. Objectives
Situation • Background • Assessment • Recommendation SBAR defined
Communication failures negatively impact patient outcomes • Associated with a high mortality rate • Approximately 1300 patients die each year as a result of a communication breakdown at the point of hand-off Situation
“Communication is 80% of all problems” • Three primary areas of communication failures • Culture • Environment • Structural Background
Healthcare workers are not using a consistent / standard process • Hand-offs are considered a high risk, high frequency communication process that have a direct impact on patient safety • Most processes do not necessarily allow for questions to be asked and answered Assessment
Use the SBAR communication tool • This will enhance patient safety and positively impact patient outcomes Recommendation
Watch the Videos uploaded to my website and consider what was done well, what could be done better, and what would you do differently next time. Video Vignette
