IBM Autonomic Computing CIO/CTO Roundtable & Dinner moderated by Synecta Ltd

1. IBM Autonomic ComputingCIO/CTO Roundtable & Dinnermoderated bySynecta Ltd Westin St. Francis 5th April 2005

2. Roundtable Goal “THOUGHT LEADERSHIP” The aim is to co-create a new level of awareness and solicit feedback with business oriented technology leaders at a ‘thought leadership’ level, to allow new ideas from IBM to have value for customers.

3. Agenda

4. Personal Introductions A little about who you are and what your role is + What will make you say on the way home from this Summit: “Yes, that was a valuable afternoon and evening for me and my organization”

5. What we have heard, what we have learnt so farStephan Carlquist (Synecta)

6. New Connections Synecta works in a co-creative way with the customers and/or partners of its clients to uncover ‘hidden truths’ and provide an unassailable challenge to the client to change structures, processes and behaviours to become truly customer-centric. Amongst others, the following companies have been involved, either as clients or clients of clients, in our customer relationship improvement work:

7. Pathway to Performance Breakthrough IMPACT PACE ENDURANCE • Threshold of competitive distinction ACTION PREPARATION CO-CREATION TIME Future State Current State

8. The Synecta Learning Trinity

9. Previous Summits: C-Level Engagement ADP, Randy Terbush, Worldwide CTO AXA Financial Services, Kevin Murray, Global CIO Barclays Bank, Kevin Frame, Head of Application Platform Strategy Bayer Pharma, Joseph Cerro CTO and Head of Informatics Bechtel, John Bailey, CIO British Telecom, Gier Balsnes, Head of Architecture & Services Byram Healthcare, Richard M. Entrup, CIO CIO Insight, Ellen Pearlman, Vice President and Editor in Chief Citigroup, Gary Sorentino, Head of Global Infrastructure Electrolux, Stephan Carlquist, President of Global IT Services Google, Peter Weinberger, Chief Scientist Guardian Life, Dennis Callahan EVP & Enterprise wide CIO JPMorganChase – Lab Morgan, Erik Brocklebank, VP IT-Strategy MCI, Elizabeth Hackenson, EVP and CIO Mirador Capital, Ken Hausman, Managing Director Ogilvy & Mather, Atefeh Riazi, WW CIO & Senior Partner Pfizer Corporate, Douglas Tracy, Senior IT Business Systems Director Reuters, Greg Meekings, CIO TIAA CREF, Bruce Anderson, SVP, IT Architecture and Standards Time Warner - Warner Music Group, Tsvi Gal Worldwide CIO

10. Previous Summits - Comments “Interested in what AC offers BUT business benefit must be clearly demonstrated with a strong business case” “Roadmap from technology to business solutions needed. What are the steps? “ “Rarely do I attend an industry event; much less a vendor sponsored one, which I find so greatly exceeds my expectations.” “The presentation on AC and e-business on demand paradigm needs to focus on key business benefits and values, and less on technology implementation” “It is all very well to free up the time of IT staff by using AC but the IT staff can only be re-deployed if they are up to it in terms of business skills” “Value proposition lies in addressing the manageability and complexity issues” “It was good for IBM to engage our brains not our wallets” “This (CIO Roundtable) is one of the smartest things your company has ever done”

11. Challenges Facing CIOs • Ensuring that business and IT strategies perfectly align such that delivery matches senior management’s expectations • Ensuring that IT governance policies and processes are working • Re-orienting IT staff to be more business aware and focused to yield the best IT service possible to support the business • Ensuring IT systems can decrease time-to-market for business users and increase cost efficiency within IT by reducing or managing complexity • Providing more holistic propositions from IT towards the business by being more solutions oriented with a more corporate perspective • Adding more value through a consolidation of IT development, operations and maintenance, thereby supporting the business • Making relations work with outsourcing partners