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Why do you need Call Accounting?

Why do you need Call Accounting?. Control costs Increase productivity Identify fraudulent use Better manage personnel Allocate cost to various cost centers Generate additional revenue. Key Benefits. Credit limit Alarm Profit reports Multiple extension assignment to a room

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Why do you need Call Accounting?

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  1. Why do you need Call Accounting? • Control costs • Increase productivity • Identify fraudulent use • Better manage personnel • Allocate cost to various cost centers • Generate additional revenue

  2. Key Benefits • Credit limit Alarm • Profit reports • Multiple extension assignment to a room • Bills may be output to PDF files and/or emailed • Address book to save email contacts • Report scheduler for bills or administrative reports • A full range of administrative reports • Customizable Screens with logo imports • SMDR Failure alarm • Recurring charges (monthly and daily) • Network ready • User definable PMS output • Surcharges for Toll Free include 800,855,866,877, and 888 • And Much More …

  3. Features of TALITY 5.07 • Multiple recurring charges can be associated with the same guest/user. • A guest/user can be assigned a unique recurring charge. • Tality 5 is equipped with new navigation elements that make getting to the desired screens easy and fast. • Tality 5 tracks and reports on internal, transferred and abandoned calls. • A guest/user extension length has been increased to 10 digits. • A guest/user can be assigned unlimited number of extensions. • The Call Filter screen has been expanded. • Report headers can now be customized to use company logos or custom text.

  4. Previously printed invoices can now be easily listed and reprinted using the Tality Billing History report. • Tality 5 has a new “Expanded Phone Activity by Date” report. Depending on the phone system this Tality report will report on Internal, Transferred and Abandoned calls. • Any report can be scheduled to run any time. This includes invoices and reprinting invoices using the Billing History report. • Bills and reports can be viewed, emailed, printed or saved as a PDF file. • The Call Editor screen has been improved. • New Export Utility facilitates export of Call Details, Departments or Guests/Users data into the Comma Delimited (.csv), Excel (.xls), or Tab Delimited (.txt) files. • New TALITY installation program facilitates application upgrade and transfer of old TALITY data. • Permission based access.

  5. Pricing GUEST/USER REPORTS CONTROLS TALITY’S menus and toolbars make it easy to get information you want and do the work you need.

  6. GUEST/USER Check In - TALITY creates Guest/User account as soon as the phone activity for that room begins. TALITY alerts you when the credit limit has been reached (Credit Limit Alarm) Each room can have unlimited extensions Multiple recurring charges can be associated with the same guest/user. You can set up a new recurring charges or apply existing ones Bills can be printed or emailed, or both. Current charges and the last billing time are displayed here.

  7. REPORTS You can quickly bring up information you need with a variety of TALITY Reports and extensive filtering options Selection of TALITY Reports TALITY Reports can be created in the following output formats: Screen - you can view the entire report on the screen by paging through it. Printer –the report is printed to a printer, or to a file. Email – the report is emailed to the specified email address. Billing Default Output - depending on what has been selected for this Guest\Client the report can be printed (Paper Bill option), or emailed (Email Bill option), or both(Batch Billing and Billing History reports).

  8. REPORT FILTER You can filter report data using a variety of criteria: Data and Time frame, Phone numbers, Users, Departments, Extensions, Authorization Codes, Room numbers, Trunks, Ext Types (User or Guest or both), Call Direction (All, Outbound, Inbound) and Call Length. Filters can be saved for later use. You can use previously saved filters.

  9. Reports are created in easy to read format.

  10. Create Bills with your Company Logo • Bills can be printed, or emailed, or both. • You can schedule batch billing to run daily, weekly, biweekly, monthly,or only once. • Already printed bills can be viewed, printed or emailed using Billing History report.

  11. REPORT SCHEDULER You can set up any report to be recurrently run via the Report Scheduler screen.This includes invoices and reprinting invoices using the Billing History report. Report Scheduler has a spreadsheet format with all scheduled reports listed. Reports can be scheduled to run Daily, Weekly, Biweekly, Monthly,or only Once. Scheduled Reports can be created in the following output formats: Screen - you can view the entire report on the screen by paging through it. Printer –the report is printed to a printer, or to a file. Email – the report is emailed to the specified email address. Billing Default Output - depending on what has been selected for this Guest\Client the report can be printed (Paper Bill option), or emailed (Email Bill option), or both(Batch Billing and Billing History reports).

  12. CUSTOM PRICING You can set up custom pricing to apply to the outgoing calls. Specify start times for each price increment and enter rate for the first minute and rate for each additional minute for each time frame. Select Call Type to be priced.

  13. SURCHARGE You can generate additional revenue by using surcharges. Calls for Guest/Users are priced by using a combination of surcharges. Individual grace periods can be set up. • Operator calls (all 0+ calls) • Long Distance calls • International calls • Local calls • 411 calls • NPA-55 calls • Toll Free-NXX calls • 700-NXX calls • NPA-976 calls • 900-NXX calls • Additionally, the empty text-boxesprovide you with an option of entering surcharges for the area codes and exchanges not listed on the Surchargescreen. • Surcharges can be set up: • Per call • Per minute • Per percentage (Multiplier) • Any combination Surcharges can be specified for:

  14. RECURRING CHARGES Recurring Charge is a fixed charge for use of the phone equipment, access to multiple telephone lines, etc. It can be applied daily or monthly. A monthly recurring charge of $10.00 for the use of the phone line.

  15. RECOSTING TALITY provides an easy and flexible way to change pricing for the existing calls. You can filter call records you want to recost using following criteria: Date and Time frame, Phone numbers, Users, Departments, Extensions, Authorization Codes, Room numbers, Trunks, Ext Types (User or Guest or both), Call Direction (All, Outbound, Inbound) and Call Length. Quick Recost = current charges are recalculated based on the Custom Pricing and the V&H rate tables.Add Flat Amount = existing charges + the specified flat dollar amount. Percentage Adjust = existing charges + the specified percentage of the existing charges. For example if the Actual Cost is $5.00 recosting by 10% with Percentage Adjust would result in increasing Actual Cost by 50 cents (10% of $5.00). Actual Cost would change to $5.50.Percentage Adjust + Add Flat Amount = existing charges + the specified percentage of the existing charges + the specified flat dollar amount.For example, recosting a record with actual cost of $1.00 and amount charged of $1.00 and applying the following criteria

  16. Call Editor You can modify existing call records, add information for calls made outside your telephone system, or recost call data using Call Editor. You can filter call records you want to view in Call Editor. Recosting can be performed from Call Editor screen.

  17. PROPERTY MANAGEMENT SYSTEM TALITY interfaces with all PMS (Property Management Systems) on the market today. You can select an existing PMS format or you can create design a format to meet your specific needs.

  18. System Access Control Protect your call data by creating user profiles with appropriate permissions. You can specify what reportsare available to the user. User’s access can be restricted to selected screens.

  19. ARCHIVE Tality lets you to automatically archive call data daily, weekly, biweekly or monthly. You can filter the call data you want to archive

  20. EXPORT Call data can be exported to comma delimited (csv), MS Excel (xls) And TAB delimited (txt) files. You can select fields you want to export, or export all of them.

  21. ADDRESS BOOK Email contact information for users and guests can be organized in the Address Book

  22. Trisys, Inc. 215 Ridgedale Ave Florham Park, NJ 07932 Tel: 973-360-2300 Fax: 973-360-2222 www.trisys.com Email: sales@trisys.com

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