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USING GOOD COMMUNICATION SKILLS

USING GOOD COMMUNICATION SKILLS. OBJECTIVES: Summarize why good communication is important. Differentiate between passive, aggressive, and assertive. Name 5 characteristic of good listening skills. List 3 examples of body language. GOOD COMMUNICATION IS IMPORTANT.

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USING GOOD COMMUNICATION SKILLS

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  1. USING GOOD COMMUNICATION SKILLS OBJECTIVES: Summarize why good communication is important. Differentiate between passive, aggressive, and assertive. Name 5 characteristic of good listening skills. List 3 examples of body language.

  2. GOOD COMMUNICATION IS IMPORTANT Communication: The process through which 2 or more people exchange information. • PREVENTING MISUNDERSTANDING: Miscommunication can have some negative effects such as arguments and hurt feelings. • BUILDING HEALTHY RELATIONSHIPS: How you communicate with others affects how people relate to you. • EXPRESSING YOURSELF: Communication skills are important for letting others know what you need and want.

  3. COMMUNICATION STYLES • Passive: Does not offer opposition when challenged or pressured. • Aggressive: To be hostile and unfriendly in the way one expresses oneself. 3. Assertive: The most healthy communication style…is to express oneself in a direct, respectful way.

  4. SPEAKING SKILLS • VOICE VOLUME: How loud or soft you speak…be aware of the voice volume you use when speaking to others. • TONE AND PITCH: This the inflections or emphasis in your voice when you speak. This can convey the attitude you are trying to express. • “I” MESSAGE: This is a way of talking that expresses the way you feel while remaining firm, calm, and polite. • “YOU” MESSAGE: Place blame…and sound like this, “ You did this” or “You are so selfish.” • EMPATHY: The ability to understand another person’s feelings, behaviors, and attitudes.

  5. LISTENING SKILLS CHARACTERISTICS OF GOOD LISTENERS: • Maintain eye contact. • Lean forward and face the speaker. • Ask questions. • Nod your head. • Paraphrase the speaker. ACTIVE LISTENING: To clarify anything the speaker is saying… • “ I GUESS YOU MUST HAVE FELT” • “TELL ME ABOUT…” • “REALLY…” PHARAPHRASING: Using your own words to restate what someone else said.

  6. BODY LANGUAGE Body Language: revealing how you feel through facial expressions, gestures, and posture. • Opening your eyes wide • Scratching your head • Opening your mouth wide • Snarling • Scrunching your eyebrows in a “V’ shape • Standing up straight and tall • Winking Misunderstandings can occur when our body language say one thing and our mouths say another…

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