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Lessons Learned

Lessons Learned. After I cleaned up my office. Business Leader vs. Old Style Sales Guy. Shoots from the hip Is always running a fire drill for himself and others Allows emotion to dominate his message Acts as a lone wolf Takes center stage in every meeting

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Lessons Learned

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  1. Lessons Learned After I cleaned up my office

  2. Business Leader vs. Old Style Sales Guy Shoots from the hip Is always running a fire drill for himself and others Allows emotion to dominate his message Acts as a lone wolf Takes center stage in every meeting Looks to win and move on. Specializes in a quick fix or deal Isn’t interested in others, just getting his task completed Comedian who is surprisingly successful Sees process as an obstacle to be circumvented. Develops a Strategic Plan Acts ahead of deadlines and gives staff time to do the same Uses emotion to convey a message Communicates with staff to convey strategy and their expected contributions Creates a win-win environment - no individual scorecard mentality Understands before focusing on being understood Successful leader who happens to be fun to spend time with Thinks and Acts Globally Develops and uses accepted business processes

  3. Me vs. We Management Style ME Take sole ownership Obsessed about quality No one can do it as well as me bottle neck Frustrated by slow progress and weak implementation WE Observe vs. take charge Encouraging Inspire Listen more –talk less Create space for others to step in ownership opportunity

  4. Coaching for Performance • Set the stage: “I have a concern about…..” • The expectations and the impact that current performance is having and better performance can have, on the organization • Help me understand what’s happening? • Curious not contentious • Ask them to help identify the deficiency • Once a task is defined: • How are you going to do this? • What does it look like when finished? • What obstacles can you imaging getting in the way? • What are you going to measure? How?

  5. Maintaining the Pace of Progress • Establish clear goals • Include interdependencies • Goals don’t change because performance is sub-par • Believe in the team and demonstrate that belief. • Managers must own their portfolio; don’t allow them to put the monkey on my back. • Measure regularly; praise or reprimand as appropriate. • Remain open minded to new ideas. • Close the loop and recycle

  6. Areas of Concern – What might go wrong • Relationship style masks business acumen • Norgren Story • Still too many fire drills – of my own doing. Why? • Procrastination or time pressure rush? • Need to manage up better. What skills are missing/underused? • Am I a motivator? What steps will make me better?

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