Presentation Transcript

1. Case StudyClient Automation

   Presented by: Naveen Jaiswal, Director - EMS
2. Customer Background Company Information Reputed and one of the largest in banking sector Head Office Riyadh Area of Business Banking (KSA) Offices in Saudi Arabia & Around the Globe 160 Employees Approximately 6,800 including External Consultants Customer is ….
3. Customer IT Setup Application Deployment Methodology, Inventory Collection, Patch Deployments, OS Management etc. Manual or push and pray with manual Reporting
4. Infrastructure Management
5. Customer Challenges – Managing IT Setup End User Satisfaction due to reactive support Reporting on Hardware & Software like unauthorized software, inventory, licenses metering etc. Long roll out time ATM screen deployment cycle Software / Patch deployments causing bandwidth issues Manual deployments using USB & CD/DVD causing virus related issues Co-ordination between support personnel No benchmark for OS, Patches, Application versions etc.
6. Business Expectations Delivery accurately and in time Automate & Reduce cost Report accurately and provide a complete picture Security Venerability Assessment & Compliance With PCI, SOX & others Ensure maximum application availability Proactive monitoring, Regular Maintenance, Manage the servicenot the component, Keep the stake holders informed
7. The Solution – Client Automation Client Automation provides a service-centric, integrated solution enabling: Automate key IT processes across the client-device lifecycle Create a common view of business service across the IT environment Automate change across all of the devices Connect IT processes and coordinate siloed teams through a common workflow Integrate with monitoring and ticketing tools for a holistic service management solution Control Bandwidth based on business needs
8. Design and Architecture
9. The Solution – How we did it
10. Benefits Client Automation Benefits – Expectations & Achieved Without Automated Tool Client Automation 85% 99.50% Reliability of updates Number of employees required to support change management for all branches 25 5 Time for new client device to be updated with new application versions and security 2 days Few minutes 20 days 3 days Time for business application updates to be made available at point of sale 600/month 10/month Support calls related to software functionality N/A Fully Compliant Software Compliance Partial and no Reporting Fully Compliant Patch Compliance Used to take Months Achieved in Days ATM Screen Deployments
11. Project Timeline – Client Automation
12. Solution Success – Benefits to IT
13. Solution Success – Benefits to Business
14. “It’s not enough to push apps/patches out to clients. You also need to determine whether those Apps/patches have been installed successfully. HP Client Automation software lets us do that by giving us highly granular information, such as whether clients have been rebooted & maintain the desired state. It’s more meaningful information about the status of the client environment” - Vice President – IT Support Services Customer Quote
15. Thank You