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Effective Communication?

Effective Communication?. What is Communication?. “The process of transmitting information from one person to another”. “The transfer of information and understanding from one person to another person”. (Keith Davis). Communication is a social process.

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Effective Communication?

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  1. Effective Communication?

  2. What is Communication?

  3. “The process of transmitting information from one person to another”. • “The transfer of information and understanding from one person to another person”. (Keith Davis)

  4. Communicationis a social process. • It is like chain process, made up of identifiable links. • “A process of transmitting and receiving verbal and non-verbal messages that produce a response” (MURPHY AND HILDEBRANDT)

  5. Communication Structure: • Sender • Receiver • Message • Channel • My favourite communication channel is ………. because ..…….

  6. Define the terms:A.StaffB. Staff communication

  7. FIRST: A Staff is ……. • “A group of people associated for educational, professional, technical, or other purposes”. • Their activities means to interact, react – communicate. • They exchange information, ideas, plans and make decisions through communication.

  8. STAFF COMMUNICATION • Every activity e.g. planning, meeting, decision making, feedback, etc. • Staff performance reflects the quality of communication. • Average leaders spend more time communicating than doing anything else.

  9. …… KEY TO SUCCESS • WHAT YOU SAY • HOW YOU SAY “Words are the most powerful drug used by mankind”. (RUDYARD KIPLING)

  10. What does the following picture mean as far as Communication is concerned?

  11. Let’s practise

  12. Tell your partner next to you what you did last weekend.

  13. Now

  14. Do you feel your partner understood you?

  15. What made your partner easy/hard to listen to?

  16. What barriers might hinder effective communication among staff members?

  17. Critical success factor for life The majority of your perceived ability comes from how you communicate 30% What you know 70% How you communicate it

  18. (T or F)Good leaders should know all what they say, but don’t say all what they know.

  19. Listening &Speaking are used a lot…

  20. Listening is needed everywhere… • It’s the basis of: • Teamwork skills • Management skills • Negotiation skills • Emotional intelligence

  21. But not practiced effectively • Most of all communication is: • Misunderstood • Misinterpreted • Rejected • Distorted • Not heard Why?

  22. What should (not) you do to be a good listener?

  23. Never be a poor listener. Be attentive.

  24. Don’t interrupt.

  25. Ask for clarification or repetition.

  26. Listen without judgment.

  27. Set your reactions aside and focus on feelings.

  28. What if communication were not possible?

  29. Frustration and Chaos!

  30. Messages not delivered due to “distortion” Feedback Receiver Sender Distortion

  31. What are the Clues that show some of the audience are not listening?

  32. Clues that you are not listening well: • Simply waiting for your turn to talk. • Thinking about your reply. • Give advice/solutions quickly • Act distracted (look at your watch!) • Give no response. • Interrupt

  33. How to be an active listener?

  34. Skills of a Good Communicator • Speaks and writes clearly. • Listens actively to other people. • Shows that they understand others’ ideas by giving feedback. • Looks at the others when speaking or listening. • Gives other people time to say what they want to say.

  35. Are you a good communicator? Why?

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