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Overview and Update

Overview and Update. February, 2010. Today’s Focus :. MCA: Who We Are Our Core Services Challenges & Solutions Items for Council Awareness Questions. Page 2. MCA Organization Chart. Director & Chief Clerk Sahira J. Abdool ( 6 ) - 309.5 FTE - ( 312 ). Communications Officer/PIO

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Overview and Update

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  1. Overview and Update February, 2010

  2. Today’s Focus: • MCA: • Who We Are • Our Core Services • Challenges & Solutions • Items for Council Awareness • Questions Page 2

  3. MCA Organization Chart Director & Chief Clerk Sahira J. Abdool ( 6 ) - 309.5 FTE - ( 312 ) Communications Officer/PIO Gwendolyn Goins 3.0 FTE ( 3 ) Chief of Staff MarySloanHammond 2.0 FTE ( 2 ) Public Services Karen Williams 93.7 FTE - ( 94 ) Court Operations Gregory Prier 138.8 FTE - ( 141 ) IT/System Support Rex Billings 24.0 FTE - ( 24 ) Admin. Services Gilbert Crawford 48.0 FTE - ( 48 ) Page 3

  4. MCA Team Members Page 4

  5. Our Core Services • We provide 24/7 court access and support to the public 365 days a year for more than 2 million customers annually or approximately (6-8K daily) • We process more than 1.2 million citations a year and bring in approximately $60M in fine payments for the State of Texas and City combined • We provide Court Services, Court Operations, Administrative, Building Security and IT Support to all Court facilities. • We are Generally the first and last points of contact for court visitors. Page 5

  6. Challenges: • One of the Largest Municipal Courts in America with a Court Management System at End of Life • Revenue Retention and Growth • Transforming the Court Culture and Team Members • Raising Court Services to 21st century standards Page 6

  7. Solution #1 Customized System Development • Designed to meet current and future business needs for the complexity and volume of business • Automate complex manual processes, improve quality, efficiency and expedite wait times • Ensure daily operations continues to provide essential services to the public and stakeholders Page 7

  8. Solution #2 Total Revenue Retention

  9. Solution #2 Revenue GrowthBond Forfeiture Reinstatement Page 9

  10. Solution #2 Revenue GrowthOne Call Solution Center Global Connect Page 10

  11. Solution #2 Revenue GrowthOne Call Solution Center Page 11

  12. Solution #2 - Revenue Growth 24/7 IVR Payment Services 3rd Qtr Go-Live Cost Projections MCA Projected Benefits

  13. Solution #2 Revenue Growth24/7 Kiosk Payment Service4th- Qtr Go Live Cost Benefits Page 13

  14. Solution #2 - Revenue GrowthScofflaw-Vehicle Registration Denial Program(Pending Authorization) Page 14

  15. Solution #3MCAD Transformation HIGH PERFORMANCE KNOWLEDGE We are here PRODUCTION 5 - 8 Year Process Page 15

  16. Solution #421st Century Services Page 16

  17. Solution #421st Century Services Page 17

  18. Items for Council Awareness Council Agenda Council Agenda Council Agenda ICMS Cap RCA February Renovation Celebration 1400 Lubbock February21st census publicity prep March Contract for Notices February-March Contract for paper citations February Page 18

  19. Questions? Page 19

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