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Fraud Trends & Risks

Florida Department of Children and Families SNAP Fraud Prevention Strategies: A Path Forward Amanda Huston, Director Office of Public Benefits Integrity September 23 , 2013. Fraud Trends & Risks. Effective Utilization of Data Practice - Florida

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Fraud Trends & Risks

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  1. Florida Department of Children and FamiliesSNAP Fraud Prevention Strategies: A Path ForwardAmanda Huston, DirectorOffice of Public Benefits IntegritySeptember 23, 2013

  2. Fraud Trends & Risks • Effective Utilization of Data • Practice - Florida • Modernization (virtual environment) • 90%+ applications received online (enhances ID Theft risks) • FTC Data • http://www.ftc.gov/sentinel/

  3. Florida DCF Anti-Fraud Platform • Modern Business Practices • Implementing practices, data analytics, and tools from the private sector • Prevention/Early Intervention • Move away from “pay and chase” • Stiffer controls/penalties • State Empowerment / Administrative Flexibility • Remove “red tape” • Increased efficiencies

  4. What is Customer Authentication? • Dual Process of Verification and Authentication • DCF contracted with LexisNexis to provide automated identity verification and authentication as part of the online application process • Utilizes security protocols similar to the banking industry • Prior to e-signature, the application displays questions designed to be answered by the applicant. The questions are developed based on the person's history and presented in a way that only the person completing the application should know the answers.

  5. Pilot Project • March 4, 2013- June 16, 2013 • Circuits 5 & 9: Orlando and Ocala • Flexible design which allowed for changes in specifications during pilot • Results • Customer Experience • Vendor Performance • Efficiency • Fraud Avoidance

  6. Data Analytics • Asset Verification System • Address analytics • Social media monitoring • Excessive card replacement/ PIN monitoring • New EBT fraud tools • The Work Number – real time employment/income data • Increased Automated Data Matching

  7. Aggressive Media and PR Campaign – engage the public • Kick-Off May 2013 - It’s not IF we catch you, its WHEN!” • New fraud webpage, monthly press releases on initiatives, push notifications, social media, YouTube videos, etc.

  8. Redesign Benefit Recovery Business Practices • Rebid of benefit recovery collections contract • Reorganization of staff and key business practices • Prioritization model based upon likelihood of collections on a claim

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