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User Interfaces 4

User Interfaces 4. BTECH : IT WIKI PAGE: https://userinterfaces4.wikispace.com. Implementation. Support Materials Feedback Delivery strategies. Support. Factors that influence support strategies Number of users Characteristics of target users Characteristics of the support team

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User Interfaces 4

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  1. User Interfaces 4 BTECH: IT WIKI PAGE: https://userinterfaces4.wikispace.com

  2. Implementation • Support • Materials • Feedback • Delivery strategies

  3. Support • Factors that influence support strategies • Number of users • Characteristics of target users • Characteristics of the support team • Definition of the problem • Communication with users

  4. Materials • Printed Materials: • Brief getting-started notes, • Introductory tutorial, thorough tutorial, • Quick reference card, • Conversion manual, • Detailed reference manual • Online: • Online user manual, • Online help facility • Online tutorial, • Online demonstration

  5. Materials (Cont) • Printed Materials • Costly • Packaging • Easy to read • Builds confidence • Online Manuals • Less expensive, number of users doesn’t matter • Can be inclusive: user control font, hyper links, … • Can be interactive

  6. Materials (Cont) Printed Material Guidelines • Let users’ tasks guide organization • Let users’ learning process shape sequencing • Present task concepts before interface objects and actions • Keep writing style clean and simple • Show numerous examples • Offer meaningful and complete sample sessions • Draw transition or menu-tree diagrams • Try advance organisers and summaries • Include list of error messages • Give credits to all project participants • Include a table of contents and an index

  7. Materials (cont) Online Guidelines • Make the system easy to access and easy to return from • Be as specific as possible • Collect data to determine what is needed • Give users as much control as possible over the system • Supply different levels for different types of users • Be accurate and complete • Do not use helps to compensate for poor interface design

  8. Feedback • Feedback from users • Type of feedback • Interpreting feedback • Feedback from designers • Fault reporting • Design changes • Methods of getting feedback • Automatic online reports • Queries • Help Functions • Reviews

  9. Delivery Strategies • Online patches • On site patches • Remote Management • Role of cloud management

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