Multi-Card Solutions Purchasing Card Travel Card eVA electronic payments tool (vPayment)

1. Multi-Card SolutionsPurchasing CardTravel CardeVA electronic payments tool (vPayment) GE CPS - Payment Services The Commonwealth of Virginia Payments Provider

2. Agenda • Introductions • GE experience and innovation – what makes us different • MasterCard International – it’s all in the data • Individualized Account Management – customized service • Technology demonstration – NetApps, NetService, & SAM • Technical integration – costs and support • Flexibility – comprehensive, customized solutions

3. Experience GE has 30+ years experience in card industry Issued 100 million+ credit cards GE has one of the largest programs Strong industry experience Product Features Unsurpassed acceptance: 24 million MasterCard locations Interface to financial systems Free consulting to drive results SWAM reporting Quality service Experience and Innovation • Technology • Daily data • Internet reporting – from agency level to rolled-up for entire organization • Robust real-time cardholder maintenance • vPayment – patented

4. Key Differentiators/Why GE? Maximize Program Efficiency • “Not just a bank” - Best practice sharing and extensive GE expertise • Leading-edge technology and reporting • Free consulting services • At the Customer For the Customer – Six Sigma Quality • Flexible to meet your needs • Extensive global relationships and reach Maximize Financial Benefits • Cost reduction through automation of program

5. Acceptance • 24 million merchant acceptance locations in more than 220 countries & territories • Five years of double digit growth amounting to 3X more acceptance than the previous COV vendor* • More than 900,000 ATMs in over 100 countries* • MasterCard/GE solution captures 999 lines of data with up to 120 characters per line • Large ticket transaction discount rate–must also pass level 3 data Higher acceptance = more data More data = improved negotiations It all adds up to a higher rebate *Information provided by MasterCard

6. Programs Travel Purchasing vPayment

7. Travel Card Benefits • Track Spending, • Monitor Policy Compliance • and Improve Vendor • Negotiations • Cardholder Convenience, • Company Controls, and • Ease of Administration • Flexible controls at the cardholder level • Unsurpassed merchant acceptance • Reduction or elimination of cash advances • Flexible billing and payment option • Ghost, special purpose, and meeting planner accounts • Strategic Account Management reporting system • Gains Travel Card Rewards™ • Global data roll-up • Customized plastic and messaging • Pre-population of all expense reporting packages • Delinquency, exception and standard reports • Query Wizard

8. Travel Card - Competitive Benefits

9. Travel Card - Flexible Services • Special Purpose Accounts • Central billing option for non-standard transactions, including expenses for interviewees and infrequent travelers. • Meeting Planner Accounts • Central billing option for non-standard, large ticket, high frequency purchases involved in booking meetings. Can also use Controlled Value Cards and vPayment On-Demand. • Airline Credit Control Account • Billing option that allows for credits from individual accounts to be stripped and posted to a central account. This option eliminates both the need to reimburse cardholders and delinquency issues surrounding the posting of airline credits to individual accounts.

10. Travel Card - What Is Hotel Folio? • Captures detailed hotel spend data: • Room rate, incidentals, movie rental fees • Track spend by MCC code • Commonwealth of Virginia Benefits • Improves policy compliance efforts • Improves rate negotiation efforts • Maintain years of travel spend for audit compliance • Cardholder Benefits • Streamlines expense reporting process • Reduces/eliminates need to manually enter hotel expense data *Availability may vary with expense reporting provider

11. Purchasing Card - Benefits Cardholder convenience, company controls and ease of administration Streamline your audit, reconciliation, and accounting processes Track spending, monitor policy compliance, and improve vendor negotiations • Daily data • Cost center detail • Custom mappers and MCC code mapping • Customer code at POS • Import and export capability • Review, approve and authorize workflow • Line item detail • 1099, MWOB reporting, and S&U tax tracking • Detailed reporting and Query Builder • vPayment with patented technology • Flexible controls at the cardholder level • MCC, transaction #/$, daily, and monthly limits • Ghost, special purpose, and meeting planner accounts

12. Purchasing Card - Best Practices • 3-pronged approach • Plastic, Ghost Cards, vPayment • Opportunity analysis • Who should get cards? • Supplier analysis • Best payment method • Set goals and measurements • Automate as much as possible • Audit through enhanced reporting

13. Our supplier strategy team eliminates obstacles during the initial sign-up effort Liaisons with merchant acquirers to coordinate supplier initiatives Supplier seminar opportunity available Web-based merchant sign up Total number of merchants now passing Level II or III data = 2.9M Total number of Level III suppliers (U.S. based merchants) has increased from approx. 73K (1Q02) to 150K (1Q05) Purchasing Card - Dedicated Supplier Sign-up and Strategy

14. Technology - Strategic Account Management (SAM) • Comprehensive web-based online reporting/query functions • Manage corporate purchasing card and e-settlement programs on one platform • Transaction review and accounting • GL interface with your financial or ERP system • Global data roll-up to singlereporting currency • Customized to your brand and organization • Direct link to NetService

15. Program Administrators: Detailed transaction information in Real-Time Monitor and manage all company accounts online Secure 24x7 access Increased control, security and productivity Cardholders: View and print personal statements Web self-service Pay account balance Dispute charges online Productivity Technology – NetService

16. Technology - NetApps • Web-based solution • Safe and secure • Time saving tool • Increased control • Built-in workflow • Improved accuracy • User friendly • Tracking tool Digitize and streamline new cardholder applications

17. Implementation Schedule Measure and Improve Roll-Out Transition Origination Design • Approve program details • Sign program agreement • Assign national account manager • Assign implementation manager • Deliver cardholder data to GE CPS • Identify key merchants and agencies • Initialize supplier strategy • Hold discussions on card options, security, training, and profiles • Gather and validate data • Assign information technology analyst • Execute contract • Process cardholder data • Produce and mail plastic cards • Train program administrator • Install software • Develop usage policies • Review decline reports • Adjust cardholder profiles • Identify further metrics • Test and support reporting software • Transfer account servicing to client relations • Identify growth opportunities • Conduct strategic planning

18. Card Customization Commonwealth of Virginia artwork can be stamped on a semi-custom card or you can create a fully customized card based on artwork representing company culture. Examples: Corporate HQ, products, logo, pattern, website design, global images. • Detailed account summary information • Previous balance • Purchases • Credits • Payments • Account numbers Sample Statement Messages: “Use the Commonwealth of Virginia MasterCard for all transactions below $2,500. To date total savings are $2M by eliminating the paper processes.”

19. Service - Organized Around Your Needs Client Relations Representatives • Single point of contact • Specialized support team • Emergency cardholder assistance • Efficient fraud prevention • Rapid dispute resolutions • Signing up your preferred suppliers • Program customization Consultant Implementations Each COV Entity National Account Manager Supplier Sign-Up Business Development Manager Customer Service Accountability drives results!

20. Service - Training • Multiple site options • Program administrators or cardholders • Flexible schedules • Live • Online • Web-based 20 GE October 13, 2004

21. Service - Consulting: New tools, new heights • Beyond traditional purchasing and travel functions • Higher efficiency and higher performance • Free training and project management • Optimize your team and program effectiveness

22. Conclusion—Next Steps • First Speak with Valerie Smith at COV 804-371-7804 valerie.smith@doa.virginia.gov • GE Contacts: • Greg Hamilton GE Public Sector Sales 303-617-9171 greg.hamilton@ge.com