Chapter One: Managing

1. Over the years, Brad’s unique outdoor furniture company, “The Place to Relax”, has expanded in leaps and bounds. He currently provides products to over 2.75 million customers located on 3 continents. Brad has recently opened his sixth production facility in a foreign country and plans to begin marketing products in Japan soon. He is achieving substantial financial success in the foreign marketplaces. The expansion of “The Place to Relax” is an example of an organization experiencing the business trend of ______________. • A. cost competitiveness • B. globalization • C. regional commerce • D. transnational commerce • E. international franchising Chapter One: Managing 1-1

2. William has a very interesting job with the company he currently works for. He is charged with the responsibility of finding, sharing, and capitalizing on the expertise, skills, and wisdom of the company’s human capital. He does this to ensure these assets are used in a manner that results in betterment for both the employees and the organization as a whole. William is most probably engaged in _________. • A. front-line management • B. collaboration • C. globalization • D. competitive advantage • E. knowledge management Chapter One: Managing 1-2

3. Jim’s business, “Window Coverings Count”, has consistently outsold all competitors for the last six years in a row. This has been accomplished because Jim takes extreme pride in the quality of his products’ workmanship. He also continually provides exactly what each of his customers want. It can be stated that Jim’s company has a/an _______ over his rivals. • A. competitive advantage • B. innovation advantage • C. knowledge management advantage • D. globalization advantage • E. quality control advantage 1-3 Chapter One: Managing

4. Raj owns a prosperous golf equipment business. He is currently in the process of offering a new product line of custom designed and engraved golf clubs. The clubs will be expertly sized and styled to meet the discerning needs and expectations of his prestigious clientele. None of Raj’s business rivals currently offer such a unique service to customers. Raj’s new plan for his business best demonstrates _______. • A. competitive advantage • B. knowledge management • C. quality assurance • D. innovation • E. quality control 1-4 Chapter One: Managing

5. Stephanie provides hand-made interior design products to over 400 customers. She spends hours creating each of her unique products. Stephanie is meticulous in the detail of each product marketed and strives to produce each one without flaws. Her clientele have given her high praise and believe her products are the most unique and exquisite available in the marketplace today. It can be stated Stephanie’s products are designed with ______ in mind. • A. competitive advantage • B. cost competitiveness • C. quality • D. innovation • E. profit achievement 1-5 Chapter One: Managing

6. Jacob’s specialized large package delivery service takes extreme pride in being labeled as the “fastest delivery company” in the nation today. He delivers packages in one day while similar companies take four days or more to deliver. It can be stated that Jacob’s company specializes in the _____ of its deliveries. • A. competitive advantage • B. cost competitiveness • C. quality • D. innovation • E. speed Chapter One: Managing 1-6

7. Benjamin’s business practices include setting the prices of products below that of his rivals. Even with the lower selling prices, he is still able to realize a substantial profit for his company. Benjamin is able to accomplish this feat because he strives to cut his company’s overhead expenses. He does not maintain a large inventory and he only uses two salespersons to assist him. Benjamin’s company most likely is engaging in _______. • A. competitive advantage awareness • B. cost competitiveness • C. effective communication skill engagement • D. innovation • E. conceptual skill utilization Chapter One: Managing 1-7

8. When David’s workforce achieves success at reaching the established organization’s goals and objectives for the year, he feels extremely proud of the accomplishment. Guided by his leadership, the workforce consistently demonstrates they are able to work well together. Under David’s guidance, the workers are able to effectively and efficiently utilize the necessary resources of the company. David is demonstrating a high skill level in _________. • A. competitiveness • B. knowledge management • C. quality control • D. management • E. cost control Chapter One: Managing 1-8

9. Samantha’s primary function at the hospital where she works is to ensure specific established goals and objectives will be met by the organization. It is up to her to decide how those goals and objectives can best be accomplished. To date, Samantha has demonstrated she is highly skilled in her field of expertise. This field is most probably that of ________. • A. quality assurance • B. cost competitiveness • C. planning • D. innovation • E. knowledge management Chapter One: Managing 1-9

10. Jeremy is able to effectively guide his department members into peak job performance at the auto manufacturing plant where he is employed. According to Jeremy, one of the contributing factors to this is the way in which he encourages the team members to contribute their individual ideas to the projects at hand. His department alone has saved the auto company over ten million dollars in the past three years. The company has commended Jeremy time and time again for his effectiveness at ________ his department. • A. leading • B. controlling • C. organizing • D. planning • E. directing Chapter One: Managing 1-10

11. Seyed has a challenging position with the financial planning company for which he has worked for over ten years. He is charged with the responsibility of ensuring all finances and other resources are readily available for effective utilization by the company. When he is conducting the duties associated with his position, he probably is engaged in the ________ function of management. • A. planning • B. controlling • C. leading • D. innovation • E. organizing Chapter One: Managing 1-11

12. When Sarah sees that sales are falling off at the clothing outlet where she is a manger, she knows she must be quick in implementing necessary changes. These changes will be put into action immediately to help bring the sales volume back to the store’s customary profit level again. It is her job to monitor changes such as sales decline and to take immediate action to correct the problem. Sarah is most probably engaged in the ______ aspect of the management function. • A. cost control • B. cost competitiveness • C. quality assurance • D. controlling • E. organizing Chapter One: Managing 1-12

13. Randolph has called an executive meeting for the senior members of the company. There has been a significant decline in revenue earnings over the past two years. He has determined this problem must be addressed immediately if the company is to survive in the industry. Randolph is most probably a/an _______ of the company. • A. investor • B. top-level manager • C. frontline managers • D. auditor • E. middle-level manager Chapter One: Managing 1-13

14. Rebecca serves the organization she works for very well. Her primary job function includes dissecting the established organizational goals and objectives into targets that are achievable by the individual business units of the organization. In her job capacity, Rebecca utilizes creativity, provides excellent operating skills, and has unmatched problem solving capabilities. Rebecca most probably serves as a ________ at her organization. • A. frontline manager • B. top-level manager • C. tactical manager • D. liaison • E. disturbance handler Chapter One: Managing 1-14

15. Sparky works in close conjunction with his organization’s middle management team. He has the responsibility for overseeing that the assembly-line workers perform their production job duties effectively. He functions as a link between management and the workers. The position held by Sparky most closely resembles that of a/an _______. • A. top-level manager • B. tactical manager • C. operational manager • D. cost analyzer • E. firstline manager 1-15 Chapter One: Managing

16. To effectively conduct the managerial duties required by his job, Martin must constantly be on his toes. He has to be able to identify a problem while it is still small and take immediate action to resolve it before the problem gets out of hand. Martin most probably demonstrates effective ______ in the execution of his job duties. • A. communication skills • B. cost competitiveness skills • C. technical skills • D innovation skills • E. conceptual and decision skills Chapter One: Managing 1-16

17. The key role Tom has at his job with Allied Services is that of keeping strong ties with the affluent outside community members. Through these contacts, he has been able to secure over five million dollars to fund the research projects conducted by his company. The role Tom most probably serves for Allied is that of a ________. • A. liaison • B. disturbance handler • C. quality innovator • D. resource allocator • E. figurehead 1-17 Chapter One: Managing

18. Sally talks with schools, churches, and the community at large on behalf of the chemical company she works for. It is her job to increase awareness about what it is her employer does and to identify what steps the organization takes to protect the community and its workers from harmful effects associated with the chemicals produced. Most probably, Sally’s role is that of a/an ________ for the company. • A. spokesperson • B. liaison • C. quality control advisor • D. entrepreneur • E. disturbance handler Chapter One: Managing 1-18

19. George has an exceptional capability to lead and motivate his subordinates. All of his workers state that he explains things to them in ways they can clearly understand. Even the company CEO claims George is the best person to talk to that he knows of today. It can be stated that George most likely excels in his _________. • A. controlling skills • B. negotiator skills • C. conceptual skills • D. people skills • E. decision-making skills Chapter One: Managing 1-19

20. Rhonda has very well-rounded knowledge about the various departments that are functioning at her company. She has a strong base of understanding about many of the differing business perspectives that are present throughout the company. It can be said Rhonda is probably a/an __________ rather than a ________. • A. leader, planner • B. generalist, specialist • C. controller, specialist • D. innovator, generalist • E. specialist, generalist Chapter One: Managing 1-20

21. 1-1. B 1-2. E 1-3. A 1-4. D 1-5. C 1-6. E 1-7. B 1-8. D 1-9. C 1-10. A 1-11. D 1-12. D 1-13. B 1-14. C 1-15. C 1-16. E 1-17. A 1-18. A 1-19. D 1-20. B Chapter One: Managing: Correct Responses to 20 Quiz Questions 1-21