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2014 October Summit Volunteer Systems & Toolkit

2014 October Summit Volunteer Systems & Toolkit. Volunteer Systems & Toolkit Agenda Review Current Member and Staff assessment Volunteer Engagement Continued… Staff and Volunteer Project Teamwork Q&A. VST Overview Right People + Right Process + Right Tech = Happy Volunteers & Girls.

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2014 October Summit Volunteer Systems & Toolkit

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  1. 2014 October SummitVolunteer Systems & Toolkit

  2. Volunteer Systems & ToolkitAgendaReviewCurrent Member and Staff assessmentVolunteer Engagement Continued…Staff and Volunteer Project TeamworkQ&A

  3. VST OverviewRight People + Right Process + Right Tech = Happy Volunteers & Girls IMAGINE A WORLD where girls and volunteers join Girl Scouts with ease. New volunteers are recruited and complete the process to become a leader in a week. Volunteers receive the support they need when they need it. Girl and volunteer retention is on the rise. THAT TIME IS COMING - SPRING 2015!

  4. Member Benefits Goals Volunteer Systems, Toolkit, and Web Platform contribute to the following national goals: • Improve customer experience & loyalty • Decrease volunteer time and effort • Increase new members and retain members • Increase business efficiency

  5. Member & Staff Feedback

  6. Volunteer Engagement Terri Hague Senior Director, Membership

  7. Volunteer Systems Staff Project Teams

  8. Recruitment Team Member Feedback Data Analysis Develop new processes to prepare for SalesForce Develop New Troop Leader Course Reduce the training time for new leaders to get started

  9. Recruitment Team Council-wide Messaging Web, phone, email & materials Council-wide Target Marketing New digital marketing Pilots Council-wide Recruitment Cycle GSUSA Invite a Friend Rewards, Grassroots Efforts

  10. Intake & Onboarding Team Reduce the training time for new leaders to get started Develop new processes to prepare for SalesForce Develop New Troop Leader Course

  11. Leader Support and Mentoring Team • Develop: • Mentoring plan that can be deployed consistently council-wide • Transition plan to provide support for new leaders • Consistent tool to engage volunteers • Establish a culture of sister troops/adopt a troop • Mentor list integrated into Welcome Sessions • Explore integration of mentor program with Salesforce to recruit and retain new leaders

  12. Funded Projects Team Maximize grant funding to establish Girl Scouting in communities where it is not prevalent. Increase girls and adults from underserved communities, with Latinas being primary. Develop transition process from staff to volunteer led troop and service unit inclusion. Maintain high quality GSLE while developing product sales in the outreach environment.

  13. Volunteer Conflict and Resolution Review internal/external resources to establish best practices Evaluate current management processes Identify common conflicts

  14. Service Unit Development • Develop a consistent service unit purpose and structure that aligns with the support provided through the new volunteer systems and toolkit. • Develop a service unit model that meets the needs of today’s troop leaders and builds upon the strengths that exist within our current model. • Bring clarity and focus to service units that aligns with new Volunteer Systems.Further define service unit leadership processes including roles, selection, evaluation and re-appointment. • Establish the best staff support for the growth and sustainability of service units.Identify the key ways service units support a troop leader’s experience

  15. Member Care Team • Collect, evaluate and assess current member support systems. • Create member care work plans that best align to council capacity and functional responsibilities. • Develop new business process and workflow to support member inquiry. • Assess council productivity for case resolution and response time. • Create business process for development and approval of future case solutions. • Develop staff training and materials for member care software and work processes.

  16. Volunteer Committee Work actively with the Volunteer Systems & Toolkit Team to review and test proposed processes, materials, website and technology solutions.

  17. Volunteer Engagement Terri Hague Senior Director, Membership

  18. Volunteer EngagementNorCal Web Page http://www.girlscoutsnorcal.org/volunteers/volunteer-systems Email your questions to team-vstworkgroup@girlscoutsnorcal.orgwith the subject: Volunteer Systems & Toolkit.

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