Company profile & product description

1. Company profile & product description Unified Communication & Collaboration Directeur Commercial et Marketing – France Email : jerome.remars@algoria.fr Tel : +33 1 41 90 66 61 Mob +33 6 13 06 54 98 Jérôme REMARS 09-07-2012

2. Company profile Algoria History Sofware suite : TWS Product description User needs Features Technical architecture Agenda

3. Algoria • History • Software suite : TWS Company profile

4. Algoria • French company, created in 2002 • 13 employees, over 2 sites • Software company : Multi-PBX, UC & Collaboration suite • More than 350 000 licenses sold to date • Indirect channel sales model •  Via IT professionals • Software suite : TWS (Telephony Web Services) • Couputer Telephony Integration • Unified Communication • Collaboration Company profile

5. History • TWS v4 released • SNOM compatible 2012 2011 • TWS v3.2 released(June 2011) • TWP compatible with the Aastra PBX product range (Aastra5000, Ascotel, Ericsson, DeTeWe) 2009/2010 • Cisco CUCM and UC500 plateformsvalidated and certified • TWS V3 released – Based on Flash • 2007/2008 • Gateway RCC released(MS Lync)- Multi PBX • TWS isdistributed in over 30 countries • The TWS product suite expands: Softphone et Visio – • Mitel PBX validation and certification 2006/2007 • TWS created(4 modules) • TWS becomes TWP (OEM) through the constructorAastra • Microsoft certification and validation on Alcatel and Siemens • 2002/2003 Company profile

6. Software suite • TWS (Telephony Web Services) is a complete collaboration and unified communication software suite, dedicated to making communication easy and collaboration efficient. • TWS technology is certified and validated with the main enterprise telephony solutions on the market. It is also compliant with different operating systems and mail server solutions, and can be integrated within your CRM/ERP solutions. • TWS is a rich module-based solution. These modules have been divided into 5 product families : Communication Mobility Collaboration Customer care Integration including: Conference including: Alerter Recorder Smart Attendant including: Toolkit Toolkit Runtime RCC Gateway including: Softphone Rules Mobile including: Quickdialer Caller Company profile

7. User needs • Features • Technical architecture Product description

8. Focus on user needs Provide all the current means of communication to streamline information exchange and improve performance. Give access to IT and communication platforms anywhere, anytime – and inversely be reachable whenever needed. Make co- working on projects easy with application and information sharing solutions. Improving customer relationships. Integrate intelligent web services into business applications. Product description

9. Features • COMMUNICATION : • Click to Call • Multi-directory lookup • Phone control • Event manager (Call, SMS, Note logs) • Phone statistics • Presence management • Call forwarding management • Multi-communication collaboration : Phone call, Video call, Chat, E-mail, SMS Note Product description

10. Features • MOBILITY : • Softphone : • Voice calls • Video calls • Personalised voicemail greetings • Intelligent call forwarding • Call filtering (by date and/or people/directories) • Unified Voicemail • App for Smartphone and Tablet Product descritption

11. Features • COLLABORATION : • Audio conferencing • Video conferencing • Application sharing with chat Product description

12. Features • CUSTOMER CARE: • Individual call-handling Pop-up information concerning the contact Open business applications on the customer’s page automatically or with a click • Team call-handling Shared Call queues Pop-up information follows call forwards • Call recording Product description

13. Features • INTEGRATION : • Web Service SDK : • Communication and collaboration functions • Administration functions • Integrated authentication and security • Microsoft Lync gateway Product description

14. Technical architecture • Based on XML Web services • R.I.A : Rich Internet Application • Easy integration within the corporate information System • No installation on the workstation • OS « agnostic »: Windows, Mac, Linux, TSE, Citrix • Architecture with or without a server • Powerful Architecture : • 1 server…all services • From 5 to 8 000 users on 1 server • Multi-connection, Multi-domain, • Multi-company, Multi-PBX • « Cloud ready » Product description

15. Technical architecture • 2 types of connections : • PBX : VTI-XML, ATPC3, CSTA, • JTAPI, MITAÏ, UA-CSTA – ex: user 1 et 2 • Terminal : UA-CSTA – ex: user 3 User 3 User 2 UA-CSTA User 1 CSTA / VTI-XML/ ATPC3 / JTAPI / MITAI / UA-CSTA IPBX / Call server TWS server Product description

16. Independant module Requires TWS Caller Requires TWS Toolkit • Technical architecture • TWS Caller is the compulsory module except for TWS Quickdialer, TWS RCC Gateway and Toolkit Runtime, Alerter Recorder Smart Attendant Quickdialer Caller Softphone Rules Mobile Toolkit Toolkit Runtime RCC Gateway Conference Enterprise telephony solutions: Asterisk, Avaya, Aastra, Alcatel, Cisco, Mitel, Snom, Siemens, Thin client: Citrix, Microsoft TSE, VMWare,.. CRM.ERP applications : Salesforce, Microsoft Dynamics, Sage CRM, SAP, Sugar CRM, E-DEAL, Genapi,.. Devices : PC, Mac, Tablets, Smartphones Mail servers: Microsoft Exchange, Lotus Notes Domino, Google Apps, Zimbra,… Desktops: Windows, Mac OS Product description

17. Key assets: compatibility Multi OS & Thin client Multi CRM / ERP Multi PBX Product description

18. Thank you for your attention!