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Creating a Winning E-Business

Creating a Winning E-Business. Defining Your E-business Idea Chapter 2. Learning Objectives. Identify entrepreneurial abilities Describe the entrepreneurial process Understand the factors affecting e-business success Identify ways to exploit e-business advantages. Entrepreneurial Process.

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Creating a Winning E-Business

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  1. Creating a Winning E-Business Defining Your E-business Idea Chapter 2

  2. Learning Objectives • Identify entrepreneurial abilities • Describe the entrepreneurial process • Understand the factors affecting e-business success • Identify ways to exploit e-business advantages

  3. Entrepreneurial Process • Entrepreneur • Assumes the risks of starting and operating his or her own business • Must be able to lead others • Must believe in his or her business idea • Must have the self-confidence to accomplish business goals

  4. The Entrepreneur • E-business entrepreneur examples • Jeff Bezos, Amazon.com • Pierre Omidyar, eBay • Kelby Hagar, GroceryWorks.com and Digital Witness • Jason Zasky, Failure Magazine • What did all of these guys have in common? • The ability to see the future and challenge the status quo

  5. Entrepreneurial Process • Entrepreneurial abilities • Leadership traits (Tribes attributes) • Good communication skills (Tribes attributes) • High-energy level • Self-confidence • Organizational skills • Ability to act quickly and decisively • Independent, goal-oriented, creative, competitive

  6. Factors AffectingE-Business Success • The network effect • Total value of a product, service, or technology grows as more and more people use it • Telephone system example • Single telephone has no value; as more people join the telephone system, the value of each telephone increases • uBid online auction site example • As more people participate, the auction site becomes more valuable to buyers and sellers • Twitter

  7. Factors AffectingE-Business Success • Innovative marketing ideas • Hotmail and viral marketing example • Hotmail users grew at a rapid rate because of electronic word of mouth coupled with the network effect • Electronic word of mouth (Godin one of first marketers wrote about this) or viral marketing spreads from user to user in the same way a human virus spreads from person to person

  8. Factors AffectingE-Business Success • Scalability • Ability of a business to function well in the face of rapid growth • Systems and procedures meet customers needs • AllAdvantage e-business failure example • E-business idea: Paying for users to browse the Web and view advertising • Millions of customers signed on; advertisers did not • No scalability with rapid growth in customers

  9. Factors AffectingE-Business Success • Ease of entry into electronic markets • Low-cost technologies make it easy to create new e-businesses • eBay and online auction example • Easy for consumers to interact at auction site • Web auction software is cheap and easy toinstall /maintain • E-businesses earn commissions without having to manage, warehouse, and distribute products

  10. Factors AffectingE-Business Success • Ease of entry into electronic markets (continued) • Competitive barriers to overcome • Failure to secure first-mover advantage • Lack of name identification and name’s ability to sell the brand • Lack of customer loyalty

  11. Factors AffectingE-Business Success • Ability to quickly adapt to marketplace changes • Rapid knowledge transfer • Need to make decisions quickly • Exploit new ideas and opportunities • Handle new challenges • Amazon.com is an example of ongoing evolution from a basic e-business idea

  12. Exploiting E-BusinessAdvantages • Use power of the Internet and Web to maximize customer relationships and improve responsiveness • Create customer loyalty • Stay in touch with customer needs • Build one-on-one relationships • Provide information to enrich customers’ online experience • JetBlue example

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