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THE CHANGING FACE OF BANKING: FUTURE OF BANK EDUCATION

THE CHANGING FACE OF BANKING: FUTURE OF BANK EDUCATION. A Presentation by V.Gangadharan, Faculty, State Bank Academy, Gurgaon. Presentation Format. Emerging Challenges Existing Competence Levels Current Efforts

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THE CHANGING FACE OF BANKING: FUTURE OF BANK EDUCATION

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  1. THE CHANGING FACE OF BANKING: FUTURE OF BANK EDUCATION A Presentation by V.Gangadharan, Faculty, State Bank Academy, Gurgaon

  2. Presentation Format • Emerging Challenges • Existing Competence Levels • Current Efforts • Suggestions to bridge inadequacies

  3. Emerging Challenges • Paradigm shift • From Generalist to Specialist • A profession requiring skill set & industry level qualifications

  4. What Has Changed? • New Financial Products & Services • Stringent Regulatory Compliances • Basel II , SEPA, UCP 600, CLS…..

  5. Training: Then & Now • From a cost centre to a source of advantage • From one-size-fits-all programmes to tailored offerings • From Reactive to Proactive • From working independently of clients to client partnerships

  6. Training: Then & Now • From Control to Empowerment • From Training to Learning • From Worker to Continuous Learner • From Supervisor/Manager to Coach/Learner • From Engagement/Activity to Learning Opportunities

  7. Existing Competence Levels • Banking has moved on from plain vanilla to complex offerings • Comfort only with internal guidelines • Numeracy no longer at a premium • Information rich but knowledge poor • Qualifications: Minimum has become maximum

  8. Adequacy of Current Efforts • Training Mandays Per Staff Per Year • Examinations offered fixed number of times • No prestige, selection involved when deputed to attend training programmes • Inadequate Feedback System to Measure Training Efficacy

  9. Kirkpatrick: 4 Levels of Evaluation

  10. 3 Levels of Learning • Level 1: Facts & Details • Level 2: Links and Interrelations Between the Facts • Level 3: Overall Theories or Analytical Structures That Claim to Make Sense of These Interrelated Facts

  11. Adult Learning Needs • Adults need to see the relevance of their learning • Adults have acquired a wealth of knowledge from their own experiences • Adults learn best when they voluntarily choose to learn • Adults learn best when the learning is centered around a problem • Adults are motivated intrinsically as well as extrinsically

  12. Suggestions • Enhancing professionalism in the financial services • Offer bespoke qualifications • Continuing Professional Development (CPD) programme • Flexible learning packages • WIIFM( What’s In It For Me?)

  13. Suggestions • Banking institutes to develop external partnerships and relationships • Preference for ‘action learning’ • Recognition for clearing industry level exams

  14. Suggestions • On-line education • E-learning & Employee Portal • Opportunities provided by an employer for learning and skill upgradation • Knowledge Management

  15. Suggestions • Explicit performance objective as to what the learner must be able to do after attending the programme to demonstrate competency. • Position of a Chief Learning Officer/ Chief Knowledge Officer in banks

  16. Recap • Emerging Challenges • Existing Competence Levels • Current Efforts • Suggestions to bridge inadequacies

  17. A final comment…. ‘Learning is not compulsory…neither is survival.’ (W. Edwards Deming)

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