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Enterprise Privacy Challenges

Enterprise Privacy Challenges. Amy Kinnard, Toyota Financial Services June 9, 2004. Challenges Overview. Customer Perception Business Model Financial Products Legislative- Federal, State & International Technology Privacy & Data Security Effect. Customer Perception. Dealer

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Enterprise Privacy Challenges

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  1. Enterprise Privacy Challenges Amy Kinnard, Toyota Financial Services June 9, 2004

  2. Challenges Overview • Customer Perception • Business Model • Financial Products • Legislative- Federal, State & International • Technology • Privacy & Data Security Effect

  3. Customer Perception • Dealer • Toyota, Lexus & Scion • Non-Toyota/Lexus • Toyota Motor Sales & its Lexus Division • Toyota Financial Services* • Toyota Motor Credit Corporation • Toyota Motor Insurance Services • Toyota Financial Savings Bank *Toyota Financial Services is a service mark of Toyota Motor Credit Corporation, and its subsidiaries.

  4. Business Model • Dealer • TMS , Lexus and Scion • Toyota Financial Services Toyota Financial Services Dealer TMS

  5. Financial Products • Wholesale • Indirect Consumer- Retail & Lease • Commercial • Insurance

  6. Legislative Impact • Federal • States • Vermont • California • Insurance • International • Canada • Argentina • Mexico • Japan & EU

  7. Technology • Pace of Change • Interoperability • Data Control • Customer Relationship Evolution

  8. Brand Trust Privacy Promises Customer Expectations Customer Relationships Privacy & Data Security Effect

  9. Brand Enterprise Awareness Training Technology Requirements Servicing Business Partnerships Growth Marketing Preferences Add Value Privacy & Data Security Effect

  10. Opportunity for Success • Privacy/Information Safeguarding isEverybody’s Business!

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