BMC Helix ITSM | Cloudaction

1. BMC Helix ITSM: A Comprehensive Solution for Efficient IT Service Management

2. BMC Helix ITSM BMC Helix ITSM is a comprehensive IT service management (ITSM) solution that helps organizations manage their IT services and operations efficiently. It is a cloud-based solution that can be accessed from anywhere, anytime, and on any device. BMC Helix ITSM is built on a modern, containerized architecture that enables it to be highly scalable, resilient, and secure.

3. Features BMC Helix ITSM offers a wide range of features and capabilities that enable organizations to streamline their IT service delivery and support processes. These features include: Incident Management: BMC Helix ITSM provides a robust incident management module that allows organizations to track, manage, and resolve incidents quickly and efficiently. The module enables IT teams to create incident records, assign them to the appropriate teams, track their progress, and communicate with stakeholders.

4. Problem Management: BMC Helix ITSM's problem management module helps organizations identify the root cause of recurring incidents and develop permanent solutions to prevent them from happening again. The module enables IT teams to document and track known errors, perform root cause analysis, and develop and implement problem resolutions.

5. Change Management: BMC Helix ITSM's change management module allows organizations to manage changes to their IT infrastructure and applications in a structured and controlled manner. The module provides a standardized process for requesting, approving, implementing, and reviewing changes. Asset Management: BMC Helix ITSM's asset management module enables organizations to track and manage their IT assets throughout their lifecycle. The module allows IT teams to track asset information such as hardware and software specifications, location, ownership, and maintenance history.

6. Service Level Management: BMC Helix ITSM's service level management module allows organizations to define and manage service level agreements (SLAs) with their customers. The module enables IT teams to track SLA performance and ensure that service levels are being met. Knowledge Management: BMC Helix ITSM's knowledge management module enables organizations to capture, manage, and share knowledge across their IT service delivery and support teams. The module provides a centralized repository for storing and accessing knowledge articles, FAQs, and other support materials.