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BMC Software

Hundreds of BMC projects have been completed by Cloudaction, a BMC Elite Partner. Our top-notch BMC skill sets assist businesses in business transformation and speed up the transition to digital operations. Since the beginning, we have been a BMC partner. They have an impressive track record of creating cutting-edge solutions that scale to address any IT issue, making them real pioneers in infrastructure automation. With BMC software, we facilitate business change. Visit https://cloudaction.com/ for details.

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BMC Software

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  1. An Overview of BMC Helix ITSM Modules

  2. Introduction BMC Helix ITSM (IT Service Management ) is a comprehensive platform designed to help organizations manage and optimize their IT service delivery. It offers a range of modules that cater to different aspects of IT service management.

  3. Incident Management Purpose: Addresses and resolves unplanned interruptions or reductions in the quality of IT services. Key Features: Incident logging, classification, prioritization, assignment, and resolution tracking. Problem Management Purpose: Focuses on identifying and addressing the root causes of recurring incidents to prevent future occurrences. Key Features: Problem identification, investigation, and resolution; knowledge base integration for known error resolution.

  4. Change Management: Purpose: Manages the planning, approval, and execution of changes to the IT environment. Key Features: Change request creation, impact analysis, approval workflows, and tracking of change implementation. Asset Management: Purpose:BMC softwareHelps in managing the entire lifecycle of IT assets, from procurement to disposal. Key Features: Asset tracking, inventory management, software license management, and hardware/software relationships.

  5. Service Request Management: Purpose: Streamlines and automates the fulfillment of service requests from end-users. Key Features: Service catalog, request creation, approval workflows, and fulfillment tracking. Knowledge Management: Purpose: Captures, organizes, and shares knowledge within the organization to facilitate better decision-making and problem resolution. Key Features: Knowledge base creation, article authoring, search capabilities, and integration with other ITSM processes. Integration and Automation: Purpose: Facilitates integration with other IT systems and tools, as well as the automation of routine tasks and processes. Key Features: Integration connectors, APIs, and workflow automation capabilities.

  6. Service Level Management: Purpose: Defines, monitors, and manages service level agreements (SLAs) to ensure that IT services meet agreed-upon performance standards. Key Features: SLA creation, monitoring, reporting, and escalation management. Release Management: Purpose: Manages the planning, testing, and deployment of new software releases or updates. Key Features: Release planning, scheduling, coordination, and tracking. Configuration Management: Purpose:BMC ITSMManages and maintains information about configuration items (CIs) within the IT infrastructure. Key Features: CI identification, tracking relationships, and configuration item status management.

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