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Business Process Reengineering: Transforming Contemporary Performance Measures

Discover the fundamental rethink of business processes for dramatic improvements in cost, quality, service, and speed. Embrace a holistic view of value delivery to customers and learn from key figures like Michael Hammer and Adam Smith. Explore the new world of flexible, lean, and innovative practices.

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Business Process Reengineering: Transforming Contemporary Performance Measures

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  1. BPR OVERVIEW • Fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical contemporary measures of performance, such as cost , quality, service and speed • A start to finish holistic view of related set of activities that deliver value to a customer - TI

  2. BPR OVERVIEW • Michael Hammer : July- August 1990, HBR “Reengineering strives to break away from the old rules about how we organize and conduct business, by recognizing and rejecting some of them and then finding imaginative new ways to accomplish work” • Paul Dickson: Tropophobia • Adam Smith: The Wealth of Nations : 1776

  3. BPR OVERVIEW • Flexible, lean, innovative and dedicated • Why do we do what we do at all • New world for business - 3Cs: Customer, Competition, and Change • Not working harder, but learning to work differently

  4. BPR OVERVIEW • Henry Ford (Ford Motors) & Alfred Sloan (GM) • Discontinuous Thinking: Identify and abandon the outdated rules and assumptions • Reengineering capitalizes the existing characteristics with changing scenarios

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