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Sequences, storyboard, and stages of user experience planning at Georgia Tech in July 2008 by Brian Mathews. Library use patterns predictable around Graduation Week 1. Follow the story of advisors, consultants, and beta testers for insights on efficiency and improvement. Key questions address awareness, productivity, gaps in service, furniture arrangement, usability, and enhancements in signage, website, instruction, and communication.
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Sequences, Storyboarding, & StagesUser Experience Planning at Georgia Tech Brian Mathews July 2008
Library use is predictable Graduation Week 1
Advisors – tell us what we should be doing • Consultants – tell us what they are doing • Beta Testers – tell us what what’s wrong
A few guiding questions • How can we accelerate awareness & increase frequency of library use? • What hinders productivity? Can we make them more efficient? • What are we missing? What don’t we provide? • How should the furniture be arranged today? • Does the library make sense? Is it usable? How is it being used? • Can we improve our signage, website design, instruction, & communications?
Graduation Week 1