Manager's Guide to Effective Employee Onboarding

1. November 2018 • Managers Guide to on-boarding at Connect • On-boarding Experience • People Team

2. Introduction 90% of employees decide whether to leave a company within their first 6 months! This is why the on boarding of new colleagues is such a crucial process. Colleagues need to be bought into our vision as a company, understand and relate to our values and understand how their role contributes to the business’ success. As a manager, you have control over the on boarding experience we offer to new colleagues. The more time you spend with your new starter signposting key information, making introductions and generally preparing for their arrival, the more engaged and enthused they are about the role they play and the business overall. This guide is designed to support you in making the most of this critical period of engagement with our new colleagues.

3. Colleague on-boarding cycle

4. Pre-boarding • Pre-boarding • The experience from offer to arrival. Meet the team/office visit Offer/ contract Pre-arrival manager call Colleague Experience: Application process Interview process Invite to visit Managers checklist: Once an offer is accepted and you have a start date for the new colleague: • Where possible, offer an opportunity to meet the team/visit the office prior to their arrival • Raise a Service Now ticket to arrange any IT/Kit they will need • Build a tailored 3 week induction programme (avoiding back to back meetings) • Allocate an appropriate buddy - someone that can offer them day to day support on the smaller things and help them get up to speed • Contact the colleague the week before they’re due to join, and confirm the basics for parking, arrival time, dress code etc. • Draft an announcement for circulation on their arrival

5. SAMPLE Induction plan

6. Announcement Template Key points to include:- I am delighted to announce that ……….. will be joining the ………… team in (when) as (role). Individuals experience and background with details of roles and credentials How they will have impact in the role, key responsibilities, interfaces I’m sure you’ll join me in welcoming ……… to the business. Guidance for distribution L2 Appointments – team and relevant stakeholders L3 Appointments – CLT L4 Appointments – whole organisation This will form part of the managers pack.

7. First 3 months – Day 1 KIT Colleague Experience: Welcome Meeting Site tour/ badge/ meet the team Introductions Stakeholders Introduction to buddy Managers checklist: • Circulate the announcement of the colleagues arrival • Conduct a welcome meeting providing them with a business overview, team introductions, key projects/changes and their role • Provide them with their welcome pack inserting their personal 3 week induction • Arrange for a site tour to include all teams, H&S/Fire, Toilets, Kitchen, Canteen • Arrange for them to get their ID badge/parking permit (facilities) • Arrange to do introductions with the team/key stakeholders • Arrange to introduce them to and meet with their buddy • Arrange for them to receive their IT/Kit with support around getting set up Draw on your team to help induct the new starter - you don’t have to do everything!

8. First 3 months – Week 1 Colleague Experience: Objectives Getting to know the business Regular meetings with buddy End of week check in with manager Access to systems Managers checklist: • Arrange weekly catch ups with the new colleague to check how they’re doing and how they’re feeling • Encourage them to talk through any ideas they have on improvements –encouraging better engagement and commitment • Set clear and measurable objectives that are achievable during their probation period • Share what good looks like in your team and how they demonstrate our values • Encourage them to spot any inefficiencies, to challenge current ways of working and have suggestions for making it better. • Continue to seek opportunities to integrate your new colleague

9. First 3 months – Week 2 to month 3 Colleague Experience: Objectives Meetings with key stakeholders Regular meetings with buddy Weekly meetings with manager Online compliance training Managers checklist - Week 2 to month 3: • Conduct weekly catch ups with the new colleague to check how they’re doing and how they’re feeling • Ensure you are available and accessible to them during their probation period • Provide any feedback in a timely and constructive way • Check in with their buddy regularly for feedback Managers checklist - Probationary review: • Your PBP will remind you that your colleague is coming up to their review • Book a probation meeting in with your new starter – explain the format of the meeting and if you expect them to do any preparation in advance • Gather feedback for your new starter from colleagues and stakeholders • Provide them with the written outcome of the probationary review

10. First year Colleague Experience: Building networks/ relationships Bi monthly meetings with manager Objectives Team meetings Colleague check in Managers checklist • Set clear and measurable objectives for the remainder of the business year • Bi monthly PDR meetings to discuss progress/performance/objectives • Continue to provide feedback in a timely and constructive way