Using Your Web Portal

1. Using Your Web Portal M6 Release 7.1 Business Feature Set Revised Oct 28, 2008 TR-71-0010-102808

2. About the Web Portal Web Portal Capabilities Web Browser Requirements Logging Into Your Web Portal Account Configuring Your Web Portal Account Using the Web Portal Directories Navigating Contacts Creating a Personal Contact Deleting a Personal Contact Importing Contacts Voicemail Conferencing Call Management Call Logs Find Me Call Treatments Call Jump Options Voice Assistant Table of Contents

3. About the Web Portal • The Web Portal enables you to monitor, manage and control your phone and your communications service using an intuitive web-based graphical user interface. • While the colors and logos of your particular web portal account may differ from those illustrated within this presentation, the functional structure and usage of the various web portal features will, in many cases, be similar. • In order to access the web portal, your account must be provisioned for web portal access by the service administrator.

4. The Web Portal consists of two primary components: Main Portal The main portal is the web page which you log into. The main portal organizes its various capabilities into an intuitive tabbed format consisting of the following tabs: Directory tab Voicemail tab Conferencing tab Call Management tab Options tab Note: Certain tabs may not be visible if you have not been provisioned for the capability. Voice Assistant The Voice Assistant is an application component which enables real-time call control and management. Web Portal Overview

5. Directory tab Company Directory Personal Directory My Numbers Voice Mail Message Retrieval and Management Inbox & Saved Mailbox Configuration Remote Notification Distribution Groups Voice Mail Password Email Forwarding Playback Order Selection Custom Operator (Zero Out) Meet-Me Conferencing Manage Conference Reservations Moderator Floor-Control Functions Find & Join Conferences Call Management Call Logs Call Control Call Jump Find-Me Speed Dials Privacy Guard Call Treatments Manage Default Inbound Call Treatment Manage Custom Per-Caller Call Treatment Treatment Actions Disabled Call Block Forward to Number Forward to Voice Mail Priority Call Urgent Call Virtual Ring Find Me Forward when Busy Forward when No Answer Selective Call Forwarding Ringback Tone Day-of-Week/Time-of-Day Options Call Treatment Options Selective Forwarding Number OOS Forwarding Number Call Treatment Delay Options Remote Phone Reassign Phone Phone Password Profile PC Integration with Outlook Contacts Ringback Tones Web Portal Capabilities

6. Voice Assistant Make a Call Pickup a Ringing Call Listen to Voicemail Enable/Disable Do Not Disturb (phone dependent) Call Forwarding Configuration All Calls Busy No Answer Out of Service Dynamic Inbound Call Control Answer Redirect Call Send to Voicemail Ignore Hold Call Call Later In Call Features Hold/Resume End Transfer Start a Conference Park Resume Make a New Call Voice Assistant (cont’d) Conferencing Start a Conference End a Conference Conference Two Calls Leave Conference Add to Conference Show Conference List Transfer Transfer Call Complete Transfer Screen Pops Name/Number Display Inbound Call Control Answer Hold Redirect Ignore Send to Voicemail Call Later Web Portal Capabilities

7. Web Browser Requirements • In order to access your Web Portal account, you must use a web browser application. The following web browser applications are supported: • Microsoft Internet Explorer (Version 5.5 or higher) • Certain elements of the Web Portal (e.g., the Voice Assistant) use ActiveX for enhanced capabilities. For this reason, Microsoft Internet Explorer is recommended. • Voice Assistant • Meet-Me Conferencing Floor Control • Voice Mail Player • NOTE: If you are using any other web browser besides Internet Explorer, then the standard Call Control window will be presented instead of the Voice Assistant. Also, Meet-Me Conferencing and the Voice Mail Player will be unavailable. • PC Requirements: • PC Running Windows 2000, XP or Vista • If you run Windows XP with Service Pack 2 and Internet Explorer, you will need to install AcitveX controls for Voice Assistant, Meet-Me Floor Control and Voice Mail Player to work properly.

8. Enter the Web Portal URL specified by your service provider into the Address field of your web browser. Click Go Enter your telephone number into the Phone Number field.If you have a Direct Inward Dial account (i.e., you have your own telephone number) use your own complete telephone number. In North America, this is usually a 10-digit telephone number.If you have an Extension-Only account, use your company’s main telephone number followed by “x” and your extension (e.g., 9723542100x2184). Enter your Web Portal password into the Password field Enable the Click to Call checkbox, if it is not already enabled. Click OK Logging Into Your Web Portal Account 2 1 3 4 5 6

9. Click on the Options tab Click on the Profile tab Select which Web Portal page should be displayed when you first log into the portal using the Home Page drop-down menu. Enter how many Rows Per Page of contacts, call logs, messages etc. you’d like displayed. Select which method you wish to have Meet-Me Conference notifications. Enable Click to Call by checking the Click to Call checkbox. Enable the Voice Assistant for real-time call control: Enable the “Launch VA at Startup” checkbox Your service provider should give you the IP Address of their Call Agent. Enter this address into CA Address 1 field. If your service provider gave you a second address, enter it into the CA Address 2 field. Click Submit Click Call Control to open the Voice Assistant and confirm that it is configured correctly. Configuring Your Web Portal Account The first time you access your web portal, you’ll want to configure it for optimal use. You need only configure the web portal once, but can change the configuration at any time. 1 2 9 3 5 4 6 7 8

10. The web portal provides three different contact directories. The Personal Directory provides your own private directory of contacts. You manage them and only you can see them. The Corporate Directory is managed by your service provider or by your enterprise administrator. It displays all the employees of your organization and is visible to everyone. My Numbers provides a central location to enter your telephone numbers to be used in other features such as Find Me and Remote Phone. You can use the entries in your directories in a variety of ways: Click-to-Dial – Call your contacts by simply pointing at the telephone number and clicking. Send an Email – Create a new email message and address the message automatically by clicking on the email icon for any entry that has email address information Build a Call Screening Profile – Create a custom call treatment so that calls from this person are handled differently than any other calls. Add to Conference – Bridge any of your contacts onto an existing call to create an instant conference call Directories Personal Directory Corporate Directory

11. My Numbers: Users can enter several of their personal and business telephone numbers for use in other areas of web portal. This central repository of these numbers ensures a number change only has to be made in one location in web portal. Directories My Numbers

12. Accessing your Directories Click on the Directory tab Click on the Personal tab for your Personal Directory or the Corporate tab for your Corporate Directory Navigating Directories Directory entries are arranged in tables. Tables may span multiple tables depending upon the number of entries and how you configured your profile. If one page of a table is taller than your screen, you may need to use your browser’s scroll bar to view different portions of a page. When the table spans multiple pages, you can view different pages using the various navigation buttons: First – Jumps to the first page Previous – Jumps to the previous page Next – Jumps to the next page Last – Jumps to the last page Page – Jumps to a specific page Directories (cont’d) 1 2 Navigation Buttons

13. Sorting Contacts You can sort your Directories using any of the table headers that are underlined: Last Name First Name Company Phone Number To sort the table, click on any of the underlined headers. Click on the same header again to change the sort direction (e.g., ascending or descending). The Sort Indicator in the header row indicates the current sort order and the sort direction. Searching Contacts Select the field to search Enter the search information into the search field Click Go Note: Search will open the page on which the first search result is located. Directories (cont’d) 1 Sort Indicator 2 3

14. Creating a Personal Contact Click on the Directory tab Click on the Personal tab Click Add Enter the contact information Click Save Directories (cont’d) 1 2 3 4 5

15. Importing a File of Personal Contacts You can import a file of contact entries that has been formatted as a Comma Separated Value (CSV) text file (e.g., an exported Microsoft Outlook Contacts folder) The columns must be in the following order: First Name Last Name Company Job Title Business Phone Business Fax Home Phone Mobile Phone Pager Email Address Directories (cont’d)

16. Importing a File of Personal Contacts (cont’d) Click on the Directory tab Click on the Personal tab Click Import Choose how to import the contacts: Append – Adds the new contacts to the existing table of entries. If any duplicates are detected, the import will fail. Append, Ignore Duplicates – Adds the new contacts to the existing table, creating duplicates, if necessary. Overwrite – Adds the new contacts to the existing table of entries. If any duplicates are detected, the old information is overwritten with the new information. Either type the complete path and filename to the contact entry file or use the Browse button to locate the file Click Import Directories (cont’d) 1 2 3 4 5 6

17. Exporting a File of Contacts Click on the Directory tab Click on either the Personal tab or the Corporate tab Click Export In the File Download dialog, click Save to save the file to your local disk. In the Save As dialog, navigate to the desired disk/folder. Enter an appropriate filename (ending in .CSV) Click Save. Directories (cont’d) 1 2 3 5 4 6 7

18. Editing a Personal Contact Click on the Directory tab Click on the Personal tab Navigate to the entry you wish to modify Click the Edit icon Modify the contact information Click Save Directories (cont’d) 1 2 4 5 6

19. Deleting a Personal Contact Click on the Directory tab Click on the Personal tab Navigate to the entry you wish to delete Check the Select checkbox for the appropriate entry Click Delete Directories (cont’d) 1 2 4 5

20. Click-to-Dial a Contact Click on the Directory tab Click on either the Personal tab or Corporate tab Navigate to the entry you wish to call Click on the telephone number you wish to call (i.e., business, home, mobile etc). If you are using an IP Phone, your phone will go off-hook and dial the desired party. If you are using an analog phone, your phone will ring. Click-to-Dial also works in conjunction with Remote Phone. Thus, if you are away from your office, you can enable Remote Phone and configure it to use your home telephone or your mobile phone. If you then Click-to-Dial while you are at home or on the road, your Remote Phone will ring and will dial the desired party. See Remote Phone in the Options section of this presentation for more information. Note: Click-to-Dial is only available if you enabled the capability by checking the Click-to-Dial checkbox in your Profile when you configured your web portal. Note: You may be prevented from dialing certain destinations due to toll-restrictions/call-restrictions. Directories (cont’d) 1 2 4

21. Sending an Email to a Contact Click on the Directory tab Click on either the Personal tab or Corporate tab Navigate to the entry you wish to email Click on the email icon, if available, associated with the desired party Your email client will open and a new email will be addressed to the desired recipient. Note: The email icon is only available if an email address has been entered into the contact entry. Directories (cont’d) 1 2 4 5

22. Conferencing In a Contact Click on the Directory tab Click on either the Personal tab or Corporate tab Navigate to the entry you wish to call Click on the conference icon for the desired party In the Conference In window, click on the telephone number you wish to add to the conference. The party will be dialed and bridged onto your existing call. Click Cancel to close the Conference In window and return to the Directory Note: The Conference In capability requires that a call is already active. To initiate a new call, use the Click-to-Dial capability instead. Note: You may be prevented from dialing certain destinations due to toll-restrictions/call-restrictions. Directories (cont’d) 1 2 4 5

23. Creating a Custom Call Screening for a Contact Call Screening allows you to configure how incoming calls from a specific caller are treated. You can configure Call Screening to handle calls the same regardless of time-of-day or you can configure different treatments for up to three pre-defined time-of-day/day-of-week periods as well as a default treatment for calls arriving outside of those pre-defined periods. The following types of treatments are available: Disabled – This indicates that the specified Time of Day action is not in effect. Call Block – This selection will block calls from this phone number. The caller will hear a recorded message that you are not accepting calls. Forward to Number – Calls from this number will be forwarded to the phone number that you specify in the Forward to field. The original called number is bypassed and does not ring. Forward to Voicemail – The call goes directly to voice mail without ringing your phone. Selective Forwarding – This caller will be forwarded to a specified number. NOTE: This option will only be displayed if a selective forwarding number has already been defined. See Selective Forwarding for more information about this feature. Priority Call – This will mark this number as a priority call and it will have a priority ring tone. The priority ring tone you will hear depends on the type of phone you have. Urgent Call – This will mark the call as urgent, and will override Do Not Disturb, if you have it set on your phone. If you do not answer the phone, and if it is forwarded to voice mail, then it is tagged as an urgent message. If you want to be paged when you receive an urgent message, make sure that you have checked both the "Paging" and "Urgent" settings in Pager Notifications under Voice Mail. Virtual Ring – The caller always hears a ring. To the caller it appears as if their call is not being answered. Actually the call does not ring at your phone, nor does it go to voice mail, it is simply routed to a virtual phone. Find-Me – This option will only be displayed if at least one Find-Me list has been created. The Find-Me feature will forward the incoming call to a list of phone numbers specified by the user. Forward when Busy – If your phone is busy when this call comes in, the call will be forwarded to the number specified in the Forward to field. Forward when No Answer – If you miss the call, it will be forwarded to the number specified in the Forward to field. Directories (cont’d)

24. Creating a Custom Call Screening for a Contact (cont’d) Click on the Directory tab Click on either the Personal tab or Corporate tab Navigate to the entry you wish to screen Click on the Options icon for the desired contact. Note that the Options window provides different capabilities for Personal contacts and Corporate Contacts. Call Screening is performed based upon the caller’s Caller ID information. Using the radio buttons in the Call Screening section, select which of the contact’s numbers you wish to screen. Click Add to Call Screening Directories (cont’d) 1 2 4 5 6

25. Creating a Custom Call Screening for a Contact (cont’d) If desired, define one or more Time of Day Actions Select the desired action from the drop-down menu Configure any action-specific parameters (e.g., Call Forwarding Destination etc.) Define the active periods for the action by choosing the start-time, end-time and day(s) of week the action should be performed Define the Default Action that should always be performed if no Time of Day Actions were defined or during any unspecified periods of time if one or more Time of Day Actions were defined. Select the desired action from the drop-down menu Configure any action-specific parameters (e.g., Call Forwarding Destination, Find-Me List etc.) Click Save Directories (cont’d) 7 8 9

26. Copying a Corporate Contact to your Personal Directory Click on the Directory tab Click on the Corporate tab Navigate to the entry you wish to copy Click on the Options icon Check the checkbox for the extension Click Add to Personal Directory In the Contact Entry form, add any additional information for the personal contact entry Click Save Directories (cont’d) 5 6 1 2 7 4 3 8

27. Accessing your Voicemail Click on the Voicemail tab Click on the Inbox tab for your new messages or the Saved tab for your saved messages Navigating Voicemail Messages Voicemail messages are arranged in tables. Tables may span multiple tables depending upon the number of entries and how you configured your profile. If one page of a table is taller than your screen, you may need to use your browser’s scroll bar to view different portions of a page. When the table spans multiple pages, you can view different pages using the various navigation buttons: First – Jumps to the first page Previous – Jumps to the previous page Next – Jumps to the next page Last – Jumps to the last page Page – Jumps to a specific page Voicemail 1 2

28. Sorting Voicemail Messages You can sort your voicemail messages using any of the table headers that are underlined: Priority Name Phone Number Date/Time Received Length To sort the table, click on any of the underlined headers. Click on the same header again to change the sort direction (e.g., ascending or descending). The Sort Indicator in the header row indicates the current sort order and the sort direction. Voicemail (cont’d) Sort Indicator

29. Listening to Voicemail Messages on your PC Click on the Voicemail tab Click either the Inbox tab or the Saved tab depending upon which messages you wish to hear Navigate to the message you wish to hear To hear the message played through the speakers on your PC, click the Play to Speaker button. Note that your PC must have a sound card and speakers to use this feature. The voicemail message will be downloaded to your PC and the Voice Mail Player will open. Note: If you’ve never listened to voicemail messages through your PC before, you will be prompted to install the Voice Mail Player. The Voice Mail Player provides a variety of capabilities during and after message playback including: Play Pause Stop Back 5 Seconds Ahead 5 Seconds Rewind to Beginning Fast Forward to End Open a Voicemail File Save a Voicemail File Voicemail (cont’d) 1 2 4 Voice Mail Player –During Playback Voice Mail Player –After Playback

30. Listening to Voicemail Messages through your Phone Click on the Voicemail tab Click on either the Inbox tab or the Saved tab depending upon which messages you wish to hear Navigate to the message you wish to hear To hear the message played through your phone, click the Play to Phone icon. Depending upon your phone, your phone will either ring or go off-hook and start playing the message. Voicemail (cont’d) 1 2 4

31. Adding the Caller to your Personal Directory Click on the Voicemail tab Click on either the Inbox tab or the Saved tab Navigate to the message from the appropriate caller Click the Options icon Select the radio button to identify which type of phone number the caller used. Click Add to Personal Directory In the Contact Entry form, add any additional information for the personal contact entry Click Save Voicemail (cont’d) 5 6 7 1 2 4 8

32. Moving a New Message to the Saved Folder Click on the Voicemail tab Click on the Inbox tab Navigate to the message you wish to move Check the Select checkbox for the message(s) you wish to move Click Move to Saved Voicemail (cont’d) 1 2 4 5

33. Click-to-Dial a Voicemail Message Originator Click on the Voicemail tab Click either the Inbox tab or the Saved tab Navigate to the entry you wish to call Click on the telephone number from which the caller left their voicemail message If you are using an IP Phone, your phone will go off-hook and dial the desired party. If you are using an analog phone, your phone will ring. Click-to-Dial also works in conjunction with Remote Phone. Thus, if you are away from your office, you can enable Remote Phone and configure it to use your home telephone or your mobile phone. If you then Click-to-Dial while you are at home or on the road, your Remote Phone will ring and will dial the desired party. See Remote Phone in the Options section of this presentation for more information. Voicemail (cont’d) 1 2 4 • Note: Click-to-Dial is only available if you enabled the capability by checking the Click-to-Dial checkbox in your Profile when you configured your web portal. • Note: You may be prevented from dialing certain destinations due to toll-restrictions/call-restrictions.

34. Forwarding a Voicemail Message Click on the Voicemail tab Click on either the Inbox tab or the Saved tab Navigate to the message you wish to forward Click the Forward icon Build the recipient list by adding one or more voicemail distribution groups and/or individual extensions. To Add Distribution Groups: Click Add Distribution Group Navigate the Distribution Groups and check the Select checkboxes for each Distribution Group you wish to include. Click Save To Add Extensions: Click Add Extension Navigate the Corporate Directory and check the Select checkboxes for each Extension you wish to include. Click Save Click Forward Voicemail (cont’d) 1 2 4 5 6

35. Forwarding a Voicemail Message to Email Click on the Voicemail tab Click on either the Inbox tab or the Saved tab Navigate to the message you wish to forward Click the Forward to Email icon Enter the Email Address for the intended recipient Click Forward When a voicemail message is forwarded as email, the audio is sent in one of two formats: .WAV file – This format is used if your account is provisioned for uncompressed voicemail. These files can be played with any off-the-shelf media player. .VML file – This format is used if your account is provisioned for compressed voicemail These standard G.729 encoded files can be played with the Voicemail Player (VML Player). Voicemail (cont’d) 1 2 4 5 6

36. Configuring Paging/Remote Notification Click on the Voicemail tab Click on the Paging tab Select whether to be notified for All Calls, Urgent Calls or No Calls Select the Notification Type: Numeric Pager, Voice Call or Email Configure the pager-specific information: For Numeric Pager, enter the pager number and the numeric message (usually your own phone number) For Voice Call, enter the telephone number For Email, enter the email address and the email message. Click Save Voicemail (cont’d) 1 2 3 4 5 6

37. Voicemail Distribution Groups Distribution Groups are used when you want to send messages to a group of users. There are two types of Distribution Groups: Personal Distribution Groups are managed by the end user and are available only to that user. A user may have a maximum of 20 Personal Distribution Groups (i.e., groups 80-99). Corporate Distribution Groups are managed by the System Administrator and can be used by anyone within the company. A company may have a maximum of 70 Corporate Distribution Groups. Voicemail (cont’d)

38. Creating a Personal Distribution Group Click on the Voice Mail tab Click on the Dist. Groups tab Click Add Change the Name of the Distribution Group Click Change Distribution Group Name Enter the new name Click Save Add the Members to the Distribution Group Click Add Members Navigate the Corporate Directory Check the Select checkbox for each member you wish to add Click Save Voicemail (cont’d) 1 2 3 4 5

39. Editing a Personal Distribution Group Click on the Voice Mail tab Click on the Dist. Groups tab Navigate the Distribution Groups Click the Edit icon for the Personal Group you wish to modify To Change the Name of the Distribution Group Click Change Distribution Group Name Enter the new name Click Save To Add Members to the Distribution Group Click Add Members Navigate the Corporate Directory Check the Select checkbox for each member you wish to add Click Save To Remove Members from the Distribution Group Check the Select checkbox for each member you wish to remove Click Delete Voicemail (cont’d) 1 2 4 6 7 5

40. Deleting a Personal Distribution Group Click on the Voice Mail tab Click on the Dist. Groups tab Navigate the Distribution Groups Check the Select checkbox for the Personal Group you wish to delete Click Delete Voicemail (cont’d) 1 2 4 5

41. Changing Your Voicemail Password Click on the Voice Mail tab Click on the Password tab Enter your current password Enter your new password Enter your new password again to confirm Click Submit Voicemail (cont’d) 1 2 3 4 5 6

42. Configuring Voicemail Options Click on the Voice Mail tab Click on the Options tab To configure your voice mailbox to automatically send a copy of every voicemail message to an email account: Check the Enable Email Forwarding Checkbox Enter the email address To set your zero out (custom operator) enter the number here. To change the message playback order when listening to voicemail messages via the telephone interface: Check the Listen Newest Messages First checkbox to hear messages in Last-In-First-Out (LIFO) order. Otherwise, messages are played in First-In-First-Out (FIFO) order. Check the Listen Priority Messags First to have Urgent messages played before Normal priority messages. Check the Unheard Messages First to have new unheard messages played before messages that you’ve already heard. Click Submit Voicemail (cont’d) 1 2 3 4 5 6

43. Creating a Conference Reservation Click on the Conferencing tab Click on the Meet Me tab Click Add Enter the Meeting Information Subject – A descriptive title Date – Start date for the meeting Time – Start time for the meeting; The start time is based upon the timezone for which your account is provisioned. Length – The expected duration of the meeting in hours and minutes Participants – The number of audio ports to reserve If the meeting will recur multiple times: Check the Recurring checkbox Configure the recurrence schedule Click Check Availability If the selected time is available, click Save. Otherwise, click Back & Try Other Date/Time to choose an alternate time for the meeting. Conferencing 1 2 3 4 5 6

44. Managing Conference Reservations Using Web Portal 1 • Define Meet-Me Notifications • Click on the Options Tab • Click on the Profile Tab • Click the Meet-Me Conf Notification Pulldown • Select either • iCalendar – to use iCalendar with Outlook or other supported mail clients to send an Invite with the bridge details • Default Mail Client to use any mail client to send a standard email with the bridge details 2 3 4

45. Send meeting invitations to the participants using Default Mail Client: Click the Notify icon ( ) To add participants from your Web Portal Directory: Click Add Emails The system will provide a list of all the Directory Entries that have email addresses. You may need to scroll through the pages to find the appropriate participants. Check the Select Box for each participant Click Save Click Send to open your email client Enter the addresses for any additional participants into the To field of the email message. Customize the message body, as desired. Click your email client’s Send button Managing Conference Reservations Using Web Portal 1 2 3 6 4 5

46. Send meeting invitations to the participants using iCalendar: Click the Notify icon ( ) Click Open Click Invite Attendees to invite others from your address book or enter the addresses for any additional participants into the To field of the email message. Customize the subject and location info, as desired Customize the message body as desired. Click your email client’s Send or Save & Close button if you didn’t invite other attendees Managing Conference Reservations Using Web Portal 1 2 3 6 4 5

47. Changing a Conference Reservation Click on the Conferencing tab Click on the Meet Me tab Navigate to the desired reservation Click the Edit icon associated with the reservation Enter the new Meeting Information Subject – A descriptive title Date – Start date for the meeting Time – Start time for the meeting; The start time is based upon the timezone for which your account is provisioned. Length – The expected duration of the meeting in hours and minutes Participants – The number of audio ports to reserve Click Save Conferencing (cont’d) 1 2 4 5 6

48. Canceling a Conference Reservation Click on the Conferencing tab Click on the Meet Me tab Navigate to the desired reservation Click the Delete icon associated with the reservation Click on the double XX icon to delete all occurrences for a recurring conference. Click OK in the confirmation window Conferencing (cont’d) 1 2 4 5

49. Managing a Meeting using the Portal Click on the Conferencing tab Click on the Meet Me tab Navigate to the desired reservation Click the Conference Control icon associated with the reservation to open the conference management window. Add Ports to a Meeting: Click the Add People icon Select the number of ports to add Click OK Extend the Meeting Reservation: Click the Extend Meeting icon Select the number of additional minute to add Click OK Mute/Unmute All Participants: Click Mute All or UnMute All Mute/Unmute an Individual Participant: Select the participant from the participant list Click Mute or Unmute Hear a Participant’s Recorded Name: Select the participant from the participant list Click Play Name. The participant’s recorded name will only be audible to the moderator. Conferencing (cont’d) 1 2 4

50. Change a Participant’s Name: Select the participant Click Change Name Hear the Roll Call: Click Play All Names. The number of participants and recorded names will be audible to all participants. Lock/Unlock the Conference: Click Lock Conference or Unlock Conference. A Lock Icon will indicate that the conference is locked. When a conference is locked, new participants will not be allowed to enter the call. Drop a Participant: Select the participant Click Drop End the Conference: Click End Conference. All participants will be disconnected. If the moderator subsequently rejoins the call, participants will be able to rejoin the call as well. Acknowledge Raised Hands: If one or more participants raises their hand during the conference by dialing #8, lower an individual hand by selecting the participant and clicking Hand Down. To lower all hands, click All Hands Down. Conferencing (cont’d)