Effective Interview Techniques for Obtaining Truthful Statements

1. Interview as a technique Interview is a managed verbal exchange data collection technique through direct oral and personal communication of the interviewee and interviewed. TEHNIKA PRIKUPLJANJA PODATAKA ISPITIVANJEM PUTEM NEPOSREDNOG USMENOG I LIČNOG OPŠTENJA ISPITIVAČA I ISPITANIKA. Goal: obtaining truthful statements about perceptions, opinions, knowledge, ideas… of the interviewed.

2. Free/unstructured to structured Consider types of interview as the continuum; any particular interview can be placed somewhere b/w ‘unstructured’ and ‘structured’. The ‘unstructured’ pole is closer to observation, while the ‘structured’ use of ‘closed’ questions is similar to types of questionnaire NEUSMERENI INTERVUJU JE RAZGOVOR U KOME ISPITIVAC ODABIRA SADRZAJ, OBILIK I REDOLSED PITANJA SAGLASNO SOPSTVENOJ PROCENI KARAKTERISTIKA ISPITANIKA I SITUACIJI U KOJOJ SE VODI RAZGOVOR. USMERENI INTERVJU IMA VEOMA PRECIZNO I SVESNO RAZRADJEN INSTRUMENT I POSTUPAK. JEDNA OD PODELA: USMERENI ORIJENTACIONI INTERVJU DIRIGOVANI I RIGOROZNI

3. SEMISTRUCTURED - DEF Technique used to collect qualitative data by setting up a situation that allows respondent time and scope to talk about their opinions; flexible. The focus is decided by the researcher with a goal to understand the respondent’s point of view; explore The researcher tries to build a rapport -relationship of mutual trust and the interview is like a conversation.

4. ADVANTAGES High validity - talk in detail and depth, provides the opportunity to generate rich data; Complex questions and issues can be discussed and clarified – picking up information of which the interviewer had no prior knowledge; Avoids pre-judgement – predetermination what will or not will be discussed as only small number of pre-set questions Language use by participants essential in gaining insight into their perceptions and values.

5. LIMITATIONS Time consuming; Depends on the skill of the interviewer - ability to think during the interview (who will do it?) Possibility of unconscious signals –clues about expected answers; Depth of qualitative information may be difficult to analyze/use.

6. STYLE AND SEQUENCING Explain the purpose, time, use; confidentiality, recording – ethical issues Gaining rapport – putting respondents at ease (‘talk with you’ less threatening that ‘interview you’); move from easy, less sensitive issues to more complex Prove you are listening – summarize the statement in the same language If don’t understand, better: When would you that, what would you use that for? Instead of: What you mean by that?

7. GRAND TOUR QUESTIONS Ask respondent to give a verbal tour of something they know well: Could you describe a typical day at your workplace/at computer? Specific grand tour questions – Walk me through what you/school/ company did in response to the incident? Guided grand tour – Could you bring me along and show me what you do? (i.e. Internet bulling; gambling

8. QS AND PROMPTS The act or event identified by the respondent – ask for an example in its own words: What you would call that? Structural questions: ask to structure its world: I’d like to know about all the different types/issues PROMPTS not questions but equally important as do two things: keep people talking and rescue when responses turn to mush. Planned: probe about who they are speaking with about this issue, for example Informal – How interesting Floating prompts: How? Why? And then?

9. CLOSING Do not rush and try to control too much as you may miss important, unexpected points – this is the key! Close by thanking and repeating confidentiality and purpose Make notes ASAP with observations Keep details about gender, age, background

10. Roma population and security sector in Serbia Perceptions about security – what makes you insecure? (Q 1) Da li se osećatedobro, bezbedno? Štavas licnougrožava? Šta Vas plaši? Štasupretnjeza Vas iVašuporodicu? Sta vi mislite da supretnjezavasuzajednicu? Od čegastrahujete u budućnosti?

11. FREQUENCY OF VIOLENCE and ACTION Da li Vam je nekopretionasiljem? WHO? Da li stebili u situaciji da Vas nekofizičkinapadne? PROMPT: WHEN, HOW FREQUENTLY? Da li je nekoizVašeporodice bio suočensanasiljemilipretnjomnasiljem? Da li je nekoizVašezajedniceiliokoline…? Q 2: WHAT THEY DO ABOUT IT? Da li je nekoizVašezajedniceiliokolinereagovao u tojsituaciji? KakoVam je pomogao? Koobičnoreaguje u takvimsituacijama? Komebiste se prvoobratili u takvojsituaciji u budućnosti?

12. NEED FOR INSTITUTIONS TO CHANGE? Kolikočestodolazite u kontaktsavojskomilipolicijom? Da li ste u poslednjih 6 mesecibili u kontaktu? U kojimaokolnostimadolazite u kontaktsavojskomilipolicijom? KakvasuVamiskustvaiztihkontakta? Da li steslužilivojsku? Da li bisteradili u vojsciilipoliciji? Zašto? Da li nekoizVašezajedniceiliokolineradi u vojsciilipoliciji? Da li mislite da je potrebno da više Roma radi u vojsciipoliciji? -

13. TRUST/INCLUSION/CHANGE Da li verujetevojsci? Zašto? Da li verujetepoliciji? Zašto? Uporeditivojskuipoliciju. Da li viditenekepromene u raduvojskeipolicije u poslednjevreme? Kolikopoverenjaimate u: vojsku, policiju, crkvu, centarzasocijalnirad, školu, kolegesaposla, prijateljiikumovi, porodica, koordinatorzaromskapitanja, zdravstvenemedijatorke, lokalnipolitičari…

14. WHAT NEEDS TO CHANGE Da li mislite da se vojskaipolicijadrugačijeodnosepremaVamazatoštosteRomi? (LGBT or other group) Da li mislite da bi vojskaipolicijatrebalodrugačije da se odnosepremaVamazatoštosteRomi? IS THERE SOMETHING YOU THINK WE SHOULD COME BACK TO ADD?

15. EXAMPLE State-community security cooperation model at local level contributes to more responsive policing that better meets community needs Break down to the themes/issues/indicators Start with general, contextual: are there same improvements of security in the state/village? regularity of community policing officers’ interaction with the community, his/her availability to the communities, and community policing officers’ role in the interaction, perceptions about the officers behavior, and possibilities for having the police officers accountable.