Discussion Topic: Safety

1. 2013 T&D Benchmarking Discussion Topic:Safety Organization and Leadership April 18, 2013

2. Objectives • The goal of this focus area is… • To get to the real practices, policies and behaviors that make a difference • To understand what impacts the statistics • To identify the various aspects of corporate culture that drive good safety performance • We hope to be able to correlate the information from the discussions to actual safety performance, comparing best performers and “improvers” to the rest of the companies and identify the differences and substantiate the effects of these practices. At a minimum, we hope utilities will be able to glean some new ideas from each other.

3. Skimming the Surface • Safety occupies entire groups of people in full time jobs. A thorough discussion of safety will take years…or at least more time than we have. The webinars and questionnaire are designed to skim the surface of the safety issues and perhaps pick up a few key items that could make a difference in safety performance. • We’ll facilitate the continued sharing of information between companies so that when/if you need to dive deeper into a specific topic, you’ll have access to the other SMEs.

4. Our Webinar Roles Defined: Community and 1QC • Community • Prepare and provide “content” experts involved with Safety…discuss how you will use the information gathered in this process internally. Possibly set an internal “product” you may want as a result • Experts answer (before-hand) and be prepared to talk about several key “topical” questions about YOUR company’s practices, approaches, measures, etc in the discussion areas mentioned. Participation on the webinar by your content people / engage with other companies in the discussion! • Participation in the Data Review Conference (DRC) and Insights Conference sessions to talk about our findings; some companies may be asked or volunteer to speak and present their company’s efforts/activities/practices • Follow-up as needed with 1QC on questions, issues. • Respond to questions in the 2013 T&D Questionnaire (on this topic, there are several) First Quartile (1QC) • Facilitate/moderate the process and discussion • Prepare questions beforehand for each Webinar • Prepare the output/notes • Organize the DRC and Insights agendas

5. Detailed Discussion Topic Process April and May Leader’s Conference Webinar: Set Plan Prepare Plan Webinar: Review Plan Discussion Webinars • Primary Purpose • Flesh out Focus Area Topics and expectations • Deliverables • Schedule of events • Interview questions • Identify questions in core questionnaire that provide information • Plan analysis • Deliverables expected • Primary Purpose • Run a series of webinars that brings together subject matter experts on the topic and allows them to share practices and insights • Primary Purpose • Plan 2012 Program • Determine Focus Area Topics • Review Questionnaire • Deliverables • Focus Area Topics to pursue • Draft Questionnaire • Primary Purpose • Review Discussion Plan for alignment with utility expectations Review Meeting Discussion Webinars Insights Conference On-site Presentations • Primary Purpose • Focus groups on Topics • Review analysis so far • Actions/Deliverables • Group Focus • Analysis and synthesis of data • Presentations • Primary Purpose • Review results of discussions • Prepare for Insights Conference • Primary Purpose • Share “learning's” • Actions/Deliverables • Presentations by stand-out companies • Analysis/synthesis of data • Focus groups • Action Steps • Using the analysis template August June

6. Organization of Webinars • Webinar #1: Safety organization and leadership • Webinar #2: Preparing for, Preventing, Responding to and Reviewing Accidents • Webinar #3: Preparing for, Preventing, Responding to and Reviewing Vehicular Accidents • Webinar #4: Leading Indicators

7. WEBINAR #1: ORGANIZATION & LEADERSHIP

8. Safety Diagram • The diagram to the right was developed to help summarize all the aspects of safety and how they are related. • We’ll be using this model as a way to organize our discussions about safety. • For today’s webinar, we’re going to focus on parts of the outer green ring and discuss • Organization • Leadership • Employee Involvement • CommunicationThis is covered in the questionnaire and won’t be discussed today.

9. Leadership • We want to understand where key safety roles are handled in your organization structure. Be able to describe the key executive using these questions as a guide. • Who is the senior officer, executive, director or manager of safety? Who do they report to? What is their primary role? • Who reports to them? Where do they reside in the organization? What are their roles? • Who is accountable for the success or quality of the safety activities? (We’re not referring specifically to the person accountable for safety measures.) • Where do safety initiatives come from? Who approves them?

10. Safety Roles for Others • Other individuals and positions also have a key influence on the safety culture of your company. Let’s discuss the stated roles of the following key people in keeping safety first. • Union leadership • Line management

11. Other Safety Groups • Aside from the strict organization structure, we also want to discuss other safety groups, councils, committees, etc. that exist in your organization. • What safety groups/councils/committees/teams do you have in your organization? • Who do they report to? • Who participates in them? • What is their primary role? Councils Committees Ad Hoc Groups Teams

12. Safety management Systems • One way companies organize their safety efforts is through the use of a Safety Management System. • Do you use a Safety Management System in your organization? • How long have you had it? • How was it developed/who developed it? • Is it driven by software? Who’s the vendor? • What does it encompass? • Who is responsible for seeing that it’s followed? Safety management system (SMS) is a term used to refer to a comprehensive business management system designed to manage safety elements in the workplace. An SMS provides a systematic way to identify hazards and control risks while maintaining assurance that these risk controls are effective.SMS can be defined as: ...a businesslike approach to safety. It is a systematic, explicit and comprehensive process for managing safety risks. A safety management system provides for goal setting, planning, and measuring performance. A safety management system is woven into the fabric of an organization. It becomes part of the culture, the way people do their jobs. http://en.wikipedia.org/wiki/Safety_Management_Systems

13. Employee Involvement • It all comes down to the individual. Each person is responsible for their own safety as well as the safety of others. • In what ways are individual employees included in the safety organization/teams/committees/etc.? • How do they influence decisions with regard to safety policies and practices? • How do you ensure that safety comes first – over hierarchy – in the field and office? i.e. that an employee can correct a supervisor for unsafe practices; that employees can report unsafe conditions; etc. • What initiatives, practices, policies are in place specifically to encourage employee engagement? • What motivates an employee to be safe in the workplace?

14. Next Steps

15. Deliverables • Deliverables Expected • Following each webinar: • Notes from our webinar discussions following each webinar • At DRC and Insights Conferences: • Listing or presentation of key insights / practices or “learning” gleaned from webinars • Presentations of practices / initiatives from companies

16. Schedule of Webinar Events • Date Webinar Topic April 18 Safety Organization and Leadership April 25 Prepare for; Prevent; Respond to; Review: Personal Accidents May 2Prepare for; Prevent; Respond to; Review: Vehicular Accidents May 9 Leading Indicators: which ones are used and how DRC: JuneSummary of results from webinars; Discussion on assaults on field crews and workplace violence • Insights: AugustPresentations with practice examples • How this relates to an overall picture of Safety Culture

17. Preview of the Next Webinar • During the next webinar we’ll be discussing Accidents and what is done to prepare for, prevent, respond to and review them. • We’ve picked three types of accidents to discuss. • We think the most meaningful way to discuss them and the easiest to manage in our timeframe is to compare the differences between each of these in terms of prepare; prevent; respond; and review. • We will want to hear from each company on the key things you do in these areas. Use the diagram on page 8 to help gather your thoughts and we’ll prepare some questions to guide the discussion. Compare/Contrast Compare/Contrast Compare/Contrast Compare/Contrast

18. Thank you For Your Participation And We Look Forward to Our next Webinar Fan Zhang Fan.Zhang@1QConsulting.com 410-428-5808 Rob EarleRob.Earle@1QConsulting.com 315-944-7610 Contact Information Ken BuckstaffKen.Buckstaff@1QConsulting.com310-922-0783 Gene Dimitrov301-535-0590Gene.Dimitrov@1QConsulting.com Debi McLain Debi.McLain@1QConsulting.com760-272-7277 Tim SzybalskiTim.Szybalski@1QConsulting.com925-878-5066 Corporate offices California 400 Continental Blvd. Suite 600El Segundo, CA 90245(310) 426-2790 Maryland 3 Bethesda Metro Center Suite 700Bethesda, MD 20814(301) 961-1505