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Computerised Business Systems, Inc.

Computerised Business Systems, Inc. Software. Solutions. FOR THE TELECOMMUNICATIONS INDUSTRY. Charlie G. Hinders President. Who is CBSI?. Midwest based company Over 20 years of experience in the telecommunications industry. Current clients located both here and abroad.

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Computerised Business Systems, Inc.

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  1. Computerised Business Systems, Inc. Software Solutions FOR THE TELECOMMUNICATIONS INDUSTRY Charlie G. Hinders President

  2. Who is CBSI? • Midwest based company • Over 20 years of experience in the telecommunications industry. • Current clients located both here and abroad. • Software engineers using the latest technology • Customer Service responsive to your needs and unique configuration

  3. CTS PRO • Remote poll data directly from switches and other equipment. • Collects, summarizes and organizes data into a readable format. • Windows environment with no programming experience needed. • Accommodates multiple ports • Supports Poisson, Neal-Wilkinson and Erlang grade of service tables • Operates on standard TCP/IP network

  4. CTS PRO - Benefits • Forecasting and provisioning of future needs. • CIC Search Module • Provides ratio studies • Archives data for future reports • Facilitates service problem analysis • Writes an explanation of all occurring events within the system.

  5. CTS PRO Why does the administration like it? • Supports the planning of long and short- term objectives • Shows which exchanges require increase • Provides performance evaluation • Maximizes Engineering Efficiency • Facilitates good service • Reduces labor cost

  6. CTS PRO How does it help with maintenance? • Engineering reports which show equipment failure • Routine Maintenance • Problems with trunks

  7. CTS PRO A data bank of information • Consumer calling patterns • Period of calls • Heavy and low traffic routes • Average hold times etc. • Performance evaluation of : • Exchanges • Zones • Territories

  8. CTS PRO A data bank of information • Usage of capacity within an exchange • Capacity over an entire network • Overutilized trunks/Underultilized trunks • Determines average busy hour usage • Daily, monthly or user-specified periods • Detailed overflow information about a specific traffic group for any selected threshold.

  9. CTS PRO Reports Three Most Popular Reports • Bouncing Busy Hour Trunk Requirements Report • 10 High Busy Average Trunk Requirements Report • Overflow Exception Report

  10. CTS PRO Reports Customer Service Reports • Hourly Customer Data Report (Minutes) • Summary Report • Summary Report (with Busies) • Detailed Business Hour • Daily Summary

  11. CTS PRO Reports Billing Reports • Summary Report • Monthly Busy Hour Trunk Report with Daily Totals • Selected Fields Daily Summary Report • Selected Fields Summary Report

  12. CTS PRO Reports User-Defined Reports • Selected Fields Reports • Hourly (DLU) • Daily Summary (CIDT) • Summary (CIDT) • Daily Summary (Failure to Match)

  13. CTS PRO Reports User-Defined Reports (cont.) • Selected Field Reports (cont.) • Summary Report (Failure to Match) • Hourly Report (Total Calls) • Daily Summary Report (Total Calls) • Summary Report ( Total Calls)

  14. CTS PRO Reports Network Operations Reports • Summary Report • Detailed Bouncing Busy Hour Report • Bouncing Busy Hour Report with Summary • Daily Percent of Engineered Capacity

  15. CTS PRO Reports Network Operations Reports (cont.) • Summary % of Engineered Capacity • Summary % of Engineered Capacity with Overflow • Trunk Capacity Expectation • Percent of Engineered Capacity Summary (HBH) • Monthly Busy Hour Trunk Report with Daily Totals

  16. CTS PRO Next Steps CALL TO SCHEDULE AN IN-HOUSE DEMO! No-obligation and at our expense! We will create a proposal customized to meet your needs and unique configuration. (800) 898-8601 Ask for Charlie or Patti!

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