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Solutions for Creating Code Compliance, Safe Housing

Solutions for Creating Code Compliance, Safe Housing. Code Compliance Safe Housing. Optimize Fee for service. High percent of permits pulled spells equity. Positive Economic Impact. Equity. Pull Permits. Buy-in. 1. Build Trust Create transparency Be consistent, fair

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Solutions for Creating Code Compliance, Safe Housing

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  1. Solutions for Creating Code Compliance, Safe Housing Code Compliance Safe Housing Optimize Fee for service High percent of permits pulled spells equity Positive Economic Impact Equity Pull Permits Buy-in • 1. Build Trust • Create transparency • Be consistent, fair • Deal with unsustainable costs • Respond to needs of the least represented • 3. Educate/Train • Aggressively Market Safe Housing • Provide training on techniques for safety • Shift from enforcement culture to coaching culture • 4. Reduce Fear: • Cost, Loss of home, demolition, lost permits, loss of rights, being checked on… • Obtaining objective forum • Establish policies for legalizing non conforming units • 2. Effective Program Mgt System • Modify Guidance • Make the process • Fast, Cheap, Easy • Assign cost to workload • Validate Fees • Measure performance

  2. Major Themes for Recommendations (450) 138 106 98 61 42 COST, FEES FUNCTIONS WORK LOAD PROCESS EQUITY, TRUST SOCIAL RESPONSIBILITY GUIDANCE, CODE, POLICY FEAR, ANGER, STRESS, DISTRUST EDUCATE TRAIN

  3. CHANGING LANDSCAPE Work Flow Process CITIZEN Permit ? TAXES FEES • General Plan • Preserve • Assist… Measure Performance Fees Door $35 Heater $25 • Maintenance • Building • Health & Safety GOVERNMENT FEE 4th Amend Policy Cost Recovery Loans, Grants • Program • Goals • Outcomes FUNDS Coaching Culture GRANTS Information COMPLAINT G&A BOARD COUNCIL • Permits • Grants • Liens Overhead OTH DEPT MGT CITIZEN INFORM ISSUES INSPECT CITIZEN LABOR, MAT’L, CONT, TRAVEL, TRAIN , OTHER Direct Cost • Efficiency • Effectiveness • Buy in • Equity Fearful, Hard Times, Angry, Uninformed, Lack of Trust, Cost Recovery, Compliancy Problem FAST, CHEAP, EASY Input Process Output

  4. Problem Where we’ve been • Lack of knowledge • Financial hardship • Tenant responsibilities • Willful evasions • Victimized tenants • Lack of equitable systems • Lack of trust vsch req for meetings

  5. OutreachStatistics • Outreach Workshops 2 • Attendees 210 • Responses ~500 • Surveys • Responses 470 • Comments ~1,000

  6. Input from Outreach500 Comments

  7. Economic Impact • 69 Comments

  8. Analytical/Intuitive Analysis 500 Comments Overarching Theme

  9. Process/Workflow Analysis • Is an excellent tool for identifying and analyzing problems and issues within a program. • Involves identifying key elements within a program and looking at their interrelationships through a model.

  10. Model • A model is simply a picture of reality. • Models should neither be to simple nor complex • Too simple: does not represent reality • Too complex: loose your audience • The primary model used for program analysis is an input/output model • Key elements include: inputs, process, outputs and environmental forces.

  11. Input, Output, Process Model Environmental Forces Input Process Output

  12. “The simplification of anything is always sensational” G.K. Chersterson 1. 2. 4 3.

  13. This is isn’t sensational…but it can assist in problem identification and resolution

  14. Environmental Forces CHANGING LANDSCAPE • Outsourcing • National Debt • Number of foreclosures • Inability to compete globally • Loss of middle class America • Unemployment nation-wide • Emerging Super Powers: China, India, Pakistan, • Change in influence as a world power: 1945-2010 Input process Output = Down market?

  15. Codes should be aligned with Economic Realities • Foreclosures • Pre-foreclosure • Bank owned Guidance Code

  16. Middle Class Downsizes • According to data in the MIT study… • skilled professional employment rose by 28 % from 1979 to 1989, while employment in office and administrative jobs jumped 11%. • from 1999 and 2007, employment gains slowed to 11 % and 1 % respectively. • from 2007 to 2009, • no job growth for professionals • office and administrative employment fell by 8 percent.

  17. Middle Class Downsizes • WASHINGTON, Nov. 14, 2010 (McClatchy-Tribune News Service delivered by Newstex) -- The good paying, predominantly white-collar jobs that once sustained many American communities are disappearing at an alarming pace, keeping the unemployment rate stubbornly high despite the end of the Great Recession • As it stands, 14.8 million Americans were unemployed in September, 6.1 million of them for six months or longer. The unemployment rate has hovered around 9.6 percent for half a year, and few economists expect it to dip below 8 percent for years to come. • In a 2007 study, Princeton University economist Alan Blinder estimated that 1 in 4 U.S. jobs potentially could be sent offshore because of technology, low-cost labor and the fact that service sector jobs are so much more abundant in the U.S. economy.

  18. Input Input process Output CITIZEN TAXES FEES Permit • Citizens • Don’t know they need to pull a permit • Receiving complaints from neighbors • Fearful, facing hard times uniformed, lacking trust, angry, frustrated, distrustful, have a compliance problem • Taxes, Fees, • Grants, Funds, Revenue Sources • State, Federal, Local GOVERNMENT FEE FUNDS GRANTS COMPLAINT CITIZEN CITIZEN HARD TIMES, FRUSTRATED ANGRY, UNINFORMED DISTRUSTFUL, FEARFUL COMPLIANCE PROBLEM

  19. Process Input process Output • Maintenance • Building • Health/Safety • State Civil Code 1941 General Plan - Housing Elem FEES Doors Heaters Patios $10 $25 $95 4TH Amend Program Guidance Policy #38, 34, 42 • Goals, Outcomes • Units of Measures Information COUNCIL BOARD ADMIN INDIRECT EXPENSE OTH DEPT MGT INFORM INSPECT ISSUE DIRECT COST LABOR, MAT’L, CONT, TRAVEL, TRAINING, Fast, Cheap, Easy, Equitable • The Law • Plans • Codes • Program Guidance • Fees • Policy, • Systems, • Functions • Cost/Expense • Indirect • Direct • Transfer • Cost Objects

  20. Output Input process Output If you can’t measure it, you cannot management it COSTS for SVC • PERMITS • GRANTS • LOANS • LIENS • Transparency • Measuring Results • Program Evaluation • Safety: life threatening vs. house keeping • Efficiency, Effectiveness, Fairness • # of Permits pulled (buy-in, equity) • Costs by priority, type, etc • Rate validation (volume and cost) • # of grants or loans made (healthy community) • # liens, last resort

  21. What I heard • Permit fees are too high • Bring costs down • Allow permit applicants, contractors to "self-certify” • Focus on safety issues, not on that which is technically substandard • Substandard: defined in the state code • is pretty expansive • Deal with attitude, evenhandedness, maybe • officially • legally • open, • liberal, • unrestrained

  22. What I heard • Permit fees are too high • Bring costs down • Allow permit applicants, contractors to "self-certify” • Focus on safety issues, not on that which is technically substandard • Substandard: defined in the state code • is pretty expansive • Deal with attitude, evenhandedness, maybe

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