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I Didn't See Anything, Don't / Won't Talk to You - Getting T

This webinar will cover methods to crack any investigation, which includes opening interviews smoothly, gaining complainants, co-workers cooperation, more.

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I Didn't See Anything, Don't / Won't Talk to You - Getting T

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  1. I Didn't See Anything, Don't / Won't Talk to You - Getting To the Truth In Internal Investigations

  2. Instructor Profile: Teri Morning, MBA, MS, SPHR, SPHR-CA is the President of her own HR Consulting firm and a new company Hindsight – Employee Relations and Investigation Management software. She has over 15 years human resource and training experience in a variety of professional fields, including retail, distribution, architectural, engineering, consulting, manufacturing (union), public sector and both profit and non-profit company structures.She has consulted with employers on their problems and trained managers and employees for over 10 years, meeting and working with employees from all types of businesses. In addition to a MBA, Teri has a Master’s degree in Human Resource Development with a specialization in Conflict Management. She was certified by the State of Indiana in mediation skills, is qualified as a Myers-Briggs practitioner, and is a member of SHRM, holding the dual SHRM certification of a Senior Professional in Human Resources (SPHR) and Senior Professional in Human Resources – California (SPHR-CA).

  3. Description: Knowing how to conduct an internal investigation with regards to a complaint, an accident, or upon receipt of reports of misconduct or even with regards to a performance situation, is one of the most critical skills every manager and certainly, every HR professional needs in today's workplace. Why Should you Attend: Wherever there are people, there are employee relations issues, which can turn into compliance issues. Today, there are enough misunderstandings and miscommunications to keep employee relations persons busy all day.  This webinar will cover methods and techniques to smooth the way through the most difficult part of any investigation; opening interviews smoothly, garnering accuracy and cooperation from scared, difficult, combative, angry and upset complainants and coworkers. 

  4. Objectives of the Presentation:Objectives of the presentation are to discuss about: • How to start an interview so that most of the witnesses will be truthful and forthcoming from the beginning. • How to tell the difference between misinterpreted recollections vs. purposeful distortion or even providing misinformation. • Telling the difference between a witness's selective memories vs. human forgetfulness. • Finding out if the investigator didn't ask any understandable, good question vs. a witness's purposeful omission. • How to get to facts that were omitted whether purposefully or not. • Getting to the bottom of inference and untangling the web of deception. • The best defense is a good offense mindset – Interviewing those who disorder, complicate, blow up and back track. • Leave the TV shows out - The 5 best ways to tell if someone is lying to you. • How to ask good questions to get good answers.

  5. Who can Benefit:Supervisors, HR Associates, Managers and Generalists, Employee Relations, Managers, Plant Managers, Business owners, Those in non-HR jobs who have investigatory responsibilities. Live Session - How it works • Username and Password will be sent to you 24 hours prior to the webinar • Presentation handouts in pdfformate will be mailed to you • Login to the session using the username and password provided to you • Get answer to your queries through interactive Q&A sessions via chat • Please let us know your thoughts and views at the end of webinar, your valuable feedback will help us improve • Get certification of attendance. Recorded Session - How it works • A link will be provided to you upon purchase of the recorded session • Please click on the link to access the session • Presentation handouts in pdfformate will be mailed to you • Get certification of attendance.

  6. Reach us on : www.onlinecompliancepanel.com Our links www.onlinecompliancepanel.com | 510-857-5896 | customersupport@onlinecompliancepanel.com

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