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PAPER PRESENTED AT THE INTERNATIONAL STUDENT AFFAIRS TOUR

PAPER PRESENTED AT THE INTERNATIONAL STUDENT AFFAIRS TOUR. TOPIC:SITUATING STUDENT SERVICES IN THE ACADEMY:PHILOSOPHY AND PRACTICE IN STUDENT SERVICES WORK FROM THE PERSPECTIVE OF PROFESSIONAL ASSOCIATION LEADERS IN SOUTH AFRICA DATE: 23 MAY 2007 UNIVERSITY OF PRETORIA. OUR HISTORY.

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PAPER PRESENTED AT THE INTERNATIONAL STUDENT AFFAIRS TOUR

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  1. PAPER PRESENTED AT THE INTERNATIONAL STUDENT AFFAIRS TOUR TOPIC:SITUATING STUDENT SERVICES IN THE ACADEMY:PHILOSOPHY AND PRACTICE IN STUDENT SERVICES WORK FROM THE PERSPECTIVE OF PROFESSIONAL ASSOCIATION LEADERS IN SOUTH AFRICA DATE: 23 MAY 2007 UNIVERSITY OF PRETORIA

  2. OUR HISTORY • 1996 - appointment of the NCHE to provide government with policies to restructure the HE sector • 1997-White Paper on HE:A Programme for the Transformation of HE • 1997-HE Act as amended provides for the legislative framework of HE • 2000: CHE Advice to the Minister “Towards a New Higher Education Landscape • 2001- Minister’s response “A National Plan for HE • 2003 –2005: Mergers and Incorporations

  3. STUDENT ENROLMENT • Between 2001-2005 over 700 000 student enrolled in higher education institution this includes contact and distance • 5,7% constitute undergraduate • 5,4 % constitute post graduate • Total annual average increase of 5,7%

  4. Student Services in South Africa:A Perspective from an Outsider • The academy continues to be staff centric • There is little or no progress toward a student centred philosophy • Traditional hierarchy into the administrative structures, delivery of student services in most of the HEI’s • Student are regarded as consumers compared to being customers looking forward to good quality service

  5. Perspective Continues • Attitude from staff and academics • Recognition of non traditional student issues (day care,adult student needs) • Lack of student service advocacy system to refer student to available services

  6. Who do “student services” serve • Student services are not about unnecessary pampering of students but that first and foremost student services serve the institution (RJ Bateson:2003) • Student services can act as change agents in modernizing and upgrading institutions to become centres of customer service • Student services operationalise strategic objectives and provide the channels to transmit procedures and policies from the center to the “margins” • The student affairs professional must integrate the traditional student affairs roles as disciplinarian with roles as environmental scanner, development officer etc.

  7. WHAT SHOULD STUDENT SERVICES DO • integration and promotion of student services as part of the university of the university “core” • Student services operating as multidisciplinary centres • An integrated and full services support • Reliable, consistent and available student services • Good leadership and commitment to the vision

  8. CONCLUSION • STUDENT SERVICES CONTRIBUTE TO THE EDUCATIONAL PROCESSES THROUGH AN INTEGRATED APPRPOACH TO UNIVERSITY MANAGEMENT CONSISTENT WITH ACADEMIC PRIORITIES AND INDIVIDUAL STUDENT NEEDS • I THANK YOU

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