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Scottish Procurement Customer Engagement Survey 2018

This survey collected customer feedback on the procurement journey in Scottish procurement, including familiarity with the journey, utilization frequency, routes used, other sources of guidance, and satisfaction with the guidance provided.

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Scottish Procurement Customer Engagement Survey 2018

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  1. Scottish Procurement Customer Engagement Survey 2018 This survey was issued to gather customer feedback on the Procurement Journey and was issued via Survey Monkey. It was made available using various communication channels: Scottish Procurement online blog Scottish Procurement LinkedIn page E-mail disseminated via Best Practice Forum Posted on the Procurement Journey E-mail via PCS to all registered buyers The survey was opened on the 1 March 2019 and closed on the 22 March 2019. 360 responses were received in total.

  2. Question 1. Which sector do you work in? Procurement Journey - Survey 2019 – Survey Analysis Report

  3. Question 2. Are you familiar with the Scottish public sector Procurement Journey? Procurement Journey - Survey 2019 – Survey Analysis Report

  4. Question 3. How often do you utilise the Procurement Journey? Procurement Journey - Survey 2019 – Survey Analysis Report

  5. Question 4. Which Procurement Journey Route(s) do you utilise? (please select all that apply) Procurement Journey - Survey 2019 – Survey Analysis Report

  6. Question 5. Please provide details of the other sources of procurement guidance that you use? Procurement Journey - Survey 2019 – Survey Analysis Report

  7. Question 6. Which Procurement Journey guidance have you used? ( Please select as many responses as apply) Procurement Journey - Survey 2019 – Survey Analysis Report

  8. Question 7. Did the guidance you used meet your needs? Procurement Journey - Survey 2019 – Survey Analysis Report

  9. Question 8. Please provide more information on why the Procurement Journey did not meet your needs.Please note, the results have been grouped into themes: Functionality and Content Procurement Journey - Survey 2019 – Survey Analysis Report Functionality

  10. Question 8. Please provide more information on why the Procurement Journey did not meet your needs. (cntd)Please note, the results have been grouped into themes: Functionality and Content Procurement Journey - Survey 2019 – Survey Analysis Report Content

  11. Question 9. Please briefly outline what you found most useful about the guidance you used? Please note, the results have been grouped into themes: Functionality and Content Procurement Journey - Survey 2019 – Survey Analysis Report Functionality

  12. Question 9. Please briefly outline what you found most useful about the guidance you used? (cntd)Please note, the results have been grouped into themes: Functionality and Content Procurement Journey - Survey 2019 – Survey Analysis Report Content - page 1 of 2

  13. Question 9. Please briefly outline what you found most useful about the guidance you used? (cntd)Please note, the results have been grouped into themes: Functionality and Content Procurement Journey - Survey 2019 – Survey Analysis Report Content - page 2 of 2

  14. Question 10. Have you ever been unable to find the guidance that you were looking for on the Procurement Journey? Procurement Journey - Survey 2019 – Survey Analysis Report

  15. Question 11. Please can you provide brief details of the information you needed but could not find? Please note, the results have been grouped into themes: Functionality and Content Procurement Journey - Survey 2019 – Survey Analysis Report Content

  16. Question 11. Please can you provide brief details of the information you needed but could not find? Please note, the results have been grouped into themes: Functionality and Content Procurement Journey - Survey 2019 – Survey Analysis Report Content – page 2 of 2

  17. Question 11. Please can you provide brief details of the information you needed but could not find? Please note, the results have been grouped into themes: Functionality and Content Procurement Journey - Survey 2019 – Survey Analysis Report Functionality

  18. Question 12. How would you rate the following when using the Procurement Journey? Procurement Journey - Survey 2019 – Survey Analysis Report

  19. Question 13. If you could make one change or enhancement to the Procurement Journey,  what would it be?Please note, the results have been grouped into themes: Functionality and Content Procurement Journey - Survey 2019 – Survey Analysis Report Functionality

  20. Question 13. If you could make one change or enhancement to the Procurement Journey,  what would it be?Please note, the results have been grouped into themes: Functionality and Content Procurement Journey - Survey 2019 – Survey Analysis Report Content

  21. Question 14. Have you utilised the "search" function on the PJ? Procurement Journey - Survey 2019 – Survey Analysis Report

  22. Question 15. The Procurement Journey comprises various stations and each station includes procurement guidance.  Does this concept work well for you and help you through the procurement process? Procurement Journey - Survey 2019 – Survey Analysis Report

  23. Question 16. What do you find least helpful about the Procurement Journey? Procurement Journey - Survey 2019 – Survey Analysis Report

  24. Question 17. Please tell us why this doesn't work and what would work and what would work better Procurement Journey - Survey 2019 – Survey Analysis Report Functionality

  25. Question 17. Please tell us why this doesn't work and what would work and what would work better Procurement Journey - Survey 2019 – Survey Analysis Report Content

  26. Question 18. Which device(s) do you use to access the Procurement Journey? Procurement Journey - Survey 2019 – Survey Analysis Report

  27. Out of Scope Responses Procurement Journey - Survey 2019 – Survey Analysis Report

  28. User engagement / testing on Phase 1 Survey on Phase 2

  29. Thank you to all that participated in the survey! .

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