Take Action to Prevent Chargebacks

1. Take Action to Prevent Chargebacks Don’t hold your breath and hope it will all work out! Too many chargebacks can be a huge red flag for the future of your business. This can result in your merchant account provider feeling like they need to end that relationship. From the start, you should do all you can for chargeback prevention. This includes listening to the feedback from your provider. They often have excellent tips and techniques relating to chargeback prevention. When you implement them, you should start to see your numbers going down. Make sure you look at data regularly. This will show you the number of chargebacks, the percentage of them relating to sales, and the reasons why customers filed them. Work hard to identify areas where you can make a difference. Each time you make a positive changed, the chargeback prevention should show. You should see fewer of them every single month. Here are some common places where you can make such changes for your business. You should also look for those that are specific to your own business. Quality When it comes to products, make sure they are top quality. You may be enticed to cut corners so you can lower your overhead costs. However, you should never do that in a manner that is going to diminish the quality of what you offer. Consumers won’t be happy with a poor quality product and they will return it and demand their money back. If this seems to be a recurring theme, you need to make positive changes. Part of your chargeback prevention should be to identify any quality issues and to make improvements. You should have a very good quality control program in place too. This is to test products randomly for certain specifications before they go back out the door.

2. Services You have to work hard with chargeback prevention when it comes to services rendered. You don’t want anyone to feel like they got the short end of the stick. Make sure you fully explain in writing what those services will include and how long they will be provided. Don’t leave the opportunity open for anything to slip through the cracks and become an issue. Be Ethical Sometimes, a business will engage in practices that are legal but not really ethical. For example, signing people up for memberships where they pay monthly. Even if you have that information in small print somewhere, do you feel that was really disclosing it? This can result in many unhappy people. When you spell it all out for them, only those that really want it sign up. This is a great way to tackle chargeback prevention. If you seem to get plenty of chargebacks due to this type of issue, you need to redefine how you are presenting the information. You want your business to have a very good reputation. That all starts with being upfront and honest in all areas. Customer Service Your own customer service team needs to be well trained and they need to help customers find solutions. Often, chargebacks are the result of someone not getting anywhere when they reach out to the company. Your policies for returns and exchanges should be clearly stated. Your team should work hard to help each customer find a solution for their concern. Talk to your customer service agents to find out what they often get complaints about. This can be telling information that your business can use to prevent future chargebacks. It will also reduce the amount of calls or emails for customer service in the future. Don’t assume because you are making money you are doing just fine and you can ignore such issues.

3. About Us:Your business can face many barriers if you are considered to be a high-risk merchant. It isn’t fair, but you may be shut out from various services from the start. They use a formula to determine who gets approved, so if you don’t fit that design they will deny you. At https://www.connected.co, you won’t have to worry about such issues. We strive to get you the accounts you need, set up the way you need them. We have excellent support staff to guide you through the process and to assist with anything you may need. We have solutions for just about any type of business or need. 520 broadway 2nd floor Santa Monica,CA United States (90401) Contact Us: 4243222557 https://connected.co/