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ORGANIZATIONAL BEHAVIOR. T E N T H E D I T I O N. AFTER STUDYING THIS CHAPTER AND LISTENING TO MY LECTUER,I HOPE THTAT YOU WILL BE ABLE TO:. Define organizational behavior (OB). Describe what managers do. Explain the value of the systematic study of OB.
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ORGANIZATIONAL BEHAVIOR T E N T H E D I T I O N
AFTER STUDYING THIS CHAPTER AND LISTENING TO MY LECTUER,I HOPE THTATYOU WILL BE ABLE TO: • Define organizational behavior (OB). • Describe what managers do. • Explain the value of the systematic study of OB. • List the major challenges and opportunities for managers to use OB concepts. • Identify the contributions made by major behavioral science disciplines to OB. L E A R N I N G O B J E C T I V E S
Describe why managers require a knowledge of OB. • Explain the need for a contingency approach to the study of OB. L E A R N I N G O B J E C T I V E S (cont’d)
What Managers Do • Managerial Activities • Make decisions • Allocate resources • Direct activities of others to attain goals
Planning Organizing Controlling Leading Management Functions ManagementFunctions
Mintzberg’s Managerial Roles 1-1a E X H I B I T
Mintzberg’s Managerial Roles (cont’d) 1-1b E X H I B I T
Mintzberg’s Managerial Roles (cont’d) 1-1c E X H I B I T
Effective Versus Successful Managerial Activities (Luthans) • Traditional management • Decision making, planning, and controlling • Communications • Exchanging routine information and processing paperwork • Human resource management • Motivating, disciplining, managing conflict, staffing, and training • Networking • Socializing, politicking, and interacting with others
Allocation of Activities by Time 1-2 E X H I B I T
Contributing Disciplines to the OB Field 1-3a E X H I B I T
Contributing Disciplines to the OB Field (cont’d) 1-3b E X H I B I T
Contributing Disciplines to the OB Field (cont’d) 1-3c E X H I B I T
Contributing Disciplines to the OB Field (cont’d) 1-3d E X H I B I T
Contributing Disciplines to the OB Field (cont’d) 1-3f E X H I B I T
There Are Few Absolutes in OB ContingencyVariables x y
Challenges and Opportunity for OB • Responding to Globalization • Managing Workforce Diversity • Improving Quality and Productivity • Responding to the Labor Shortage • Improving Customer Service
Challenges and Opportunity for OB (cont’d) • Improving People Skills • Empowering People • Coping with “Temporariness” • Stimulation Innovation and Change • Helping Employees Balance Work/Life Conflicts • Improving Ethical Behavior
Basic OB Model, Stage I 1-6 E X H I B I T
Individual-Level Variables Group-LevelVariables OrganizationSystem-LevelVariables The Independent Variables IndependentVariables