All Hands – September 2005

1. All Hands – September 2005 Journey to Excellence ASW-100 David Downey, Mgr. FAA Rotorcraft Dir. September 8, 2005

2. Whom do we serve? • Manufacturer’s • Operator’s • Regulator’s • Customer • Training

3. Whom do we serve? • Manufacturer’s • Regulator – Certifying activities • Operators – Product support • Operator’s • Regulator’s • Customer • Training

4. Whom do we serve? • Manufacturer’s • Operator’s • Customer • Regulator – Operations Certificate • Regulator’s • Customer • Training

5. Whom do we serve? • Manufacturer’s • Operator’s • Regulator’s • People • Manufacturers • Operators • Accident Boards • ICAO • Customer • Training

6. Whom do we serve? • Manufacturer’s • Operator’s • Regulator’s • Customer • Public (EMS, Para-Military, SAR) Expectation • Non-Regulatory Government • Training

7. Whom do we serve? • Manufacturer’s • Operator’s • Regulator’s • Customer • Training • Owner/Operators • ICAO • Regulator’s

8. How do we balance all the interests? Opr. Cus. Reg. Tng. Mfr.

9. What is important? • Reduce Costs • Improve Safety Rate • Improve Compliance • What to work on? • Encourage versus Enforcement • Regulatory versus Advisory • Mutual Acceptance of Standards • How do we take this International? • How do manage RISK?

11. Cat’s Risk Assessment • Stake will hold • Knot will hold • Rope will not break/fray • Rope will break at collar clasp • Collar is serviceable • Dog does not get better traction • Nothing spooks the cat

13. Questions/Comments:The floor is open!