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Section 509 – Washington (DC) & MD Metro

Section 509 – Washington (DC) & MD Metro. April 20, 2006 Program Meeting ASQ “Make Good Great” Richard A. Litts Rick Region 5 Regional Director 2005-2007. Agenda. Overview of Region 5 Society Update Bylaws Living Community Model (LCM) ASQ Strategic Themes

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Section 509 – Washington (DC) & MD Metro

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  1. Section 509 – Washington (DC) & MD Metro April 20, 2006 Program Meeting ASQ “Make Good Great” Richard A. Litts Rick Region 5 Regional Director 2005-2007 509 Washington DC & MD Metro Section April 20, 2006 Program Meeting RD Presentation

  2. Agenda • Overview of Region 5 • Society Update • Bylaws • Living Community Model (LCM) • ASQ Strategic Themes • Plan for Region 5 2005 – 2007 • Member Value Summit • ASQ Communications & Resources for Section Member Leaders • Section Management Process (SMP) • Volunteer Excellence Award (VEA) SAC-4 • Education Training Board (ETB) • What would Washington DC & MD Metro Section 509 like to see? 509 Washington DC & MD Metro Section April 20, 2006 Program Meeting RD Presentation

  3. Society Membership • 7/1/04 100,881 • 7/1/05 94,200 - 5.8% 509 Washington DC & MD Metro Section April 20, 2006 Program Meeting RD Presentation

  4. Section 509 – Washington (DC) & MD Metro • Region 5 11 Sections Members 7/01/05 • 500 Lehigh Valley428 • 501 North Central Pa. 131 • 502 Baltimore 747 • 503 Harrisburg 563 • 505 Philadelphia 1241 • 506 Delaware 371 • 508 Southern Jersey 216 • 509 Washington (DC) & Maryland Metro 697 • 510 Reading 251 • 511 Northern VA 729 • 512 Delmarva 90 TOTAL 5464 • 7/1/04 6027 -9.3% 509 Washington DC & MD Metro Section April 20, 2006 Program Meeting RD Presentation

  5. Society Update • Living Community Model (LCM) • Student • Forum – Interest in Q-Specific Industry or topic • Associate – Interest in Q-Tools & Techniques • Regular • Senior • Fellow • Sustaining 509 Washington DC & MD Metro Section April 20, 2006 Program Meeting RD Presentation

  6. Section 509 – Washington (DC) & MD Metro Membership 7/1/05 7/1/04 • Forum 2 0 • Student 19 20 • Associate 7 3 • Regular 529 717 • Senior 119 34 • Fellow 6 7 • Sustaining 15 10 • Total 697 791 -11.9% 509 Washington DC & MD Metro Section April 20, 2006 Program Meeting RD Presentation

  7. Section 509 –Fellow Members • Syed Ali April 1974 • Steven Arndt July 2000 • Nathaniel Geary April 1969 • Seymour Lorber April 1950 • Benjamin Mandel April 1948 • John Mandel April 1965 509 Washington DC & MD Metro Section April 20, 2006 Program Meeting RD Presentation

  8. 2005 – 2007 Plan for Region 5 • Visit all 11 Sections • Appoint Several Deputy Regional Directors • Section Ideas regarding working together/sharing resources • Promote Volunteer Excellence Award (VEA) • Promote Fellow Membership • Provide Regional Member Leader Training • Implement RD – DRD’s - Section Chairs Communication Channel 509 Washington DC & MD Metro Section April 20, 2006 Program Meeting RD Presentation

  9. Jerry Mairani President of ASQ Message “Some of you may be wondering what will be the priorities as we move forward. Because of the hard work of the Board over the past two years the decks have been cleared and readied to get down to the business of members and quality. Yep! Those are the priorities along with our responsibilities of setting direction and ensuring the society is fiscally sound.” 509 Washington DC & MD Metro Section April 20, 2006 Program Meeting RD Presentation

  10. Vision • By making quality a global priority, an organizational imperative, and a personal ethic, the American Society for Quality becomes the community for everyone who seeks quality technology, concepts, or tools to improve themselves and their world 509 Washington DC & MD Metro Section April 20, 2006 Program Meeting RD Presentation

  11. Global Community – World Partners • Hong Kong Society for Quality (HKSQA) • Japanese Union of Scientists and Engineers (JUSE) • Korean Standards Association • Singapore Quality Institute (SQI) • European Organization for Quality (EOQ) • Excellence Finland 509 Washington DC & MD Metro Section April 20, 2006 Program Meeting RD Presentation

  12. Global Community – World Partners • Excellence Ireland • Spanish Association for Quality (AEC) • German Society for Quality • Israel Society for Quality (ISQ) • Instituto Profesional Argentino para la Calidad y la Excelencia (IPACE) • National Quality Institute (Canada) • PGQP – Regional Program of Quality and Productivity (Brazil) 509 Washington DC & MD Metro Section April 20, 2006 Program Meeting RD Presentation

  13. Roles and Long Term Objectives • To be stewards of the quality profession by providing member (customer) value. • To be stewards of the quality movement by providing increased society value from ASQ activities. 509 Washington DC & MD Metro Section April 20, 2006 Program Meeting RD Presentation

  14. Priority Strategic Themes • Support the quality professionals and practitioners in their efforts to grow in value in the workplace and community. • Prove and communicate the economic case for quality. • Assure that a vital, growing Body of Knowledge is accessible to everyone. • Become the community of choice for quality. • Grow the use and impact of quality in every segment of the economy. • Make sure the world knows the importance and value of quality. 509 Washington DC & MD Metro Section April 20, 2006 Program Meeting RD Presentation

  15. Society Update • Bylaws • Section Operating Agreement (SOA) • Members Voted on National Bylaw Revisions 4/16/05 509 Washington DC & MD Metro Section April 20, 2006 Program Meeting RD Presentation

  16. Bylaws vs. Operating Agreement Section Bylaws • Difficult to uphold. • Models never changed much. • Difficult to amend. • Little deviation allowed. • Membership approval required. • Lengthy process; Bylaws Committee review and BoD approval required. 509 Washington DC & MD Metro Section April 20, 2006 Program Meeting RD Presentation

  17. Bylaws vs. Operating Agreement Section Operating Agreement • Less is more. • Less emphasis on required positions and roles. • More emphasis on providing member value. • No changes required. • Changes to agreement implemented by SAC and BoD 509 Washington DC & MD Metro Section April 20, 2006 Program Meeting RD Presentation

  18. What does this mean for section leadership? • Where the SOA differs from bylaws • Amendments • Name changes – submit new preamble with proposed name change and justification to be placed on next available BoD agenda • Additions – if consistent with Society Bylaws and P&P, create a section policy • Deletions from SOA – not allowed 509 Washington DC & MD Metro Section April 20, 2006 Program Meeting RD Presentation

  19. What does this mean for section leadership? Members Elect – Chair, Secretary & Treasurer • Officers – chair-elect/vice chair position not required. Create section policy for additional officers. • Chair Appoints Committee chairs – Auditing, Membership, Nominating required. Create policy for standing committees. HQ position descriptions must be used for required positions. • Elections – specifics removed; sections determine timeline to meet reporting requirements 509 Washington DC & MD Metro Section April 20, 2006 Program Meeting RD Presentation

  20. What does this mean for section leadership? • Reporting requirements • Annual business plan – not just for SMP • Operating budget – part of plan • Annual report – more than financial • Other new requirements • Meetings • Leadership committee: 1 per quarter • Membership events/activities: 4 per year • Communications – 1 per quarter 509 Washington DC & MD Metro Section April 20, 2006 Program Meeting RD Presentation

  21. Member Value Summit • October 2005 • Milwaukee WI • ASQ Leadership - Headquarters • Section Affairs Council (SAC) • Section Leaders 509 Washington DC & MD Metro Section April 20, 2006 Program Meeting RD Presentation

  22. Member Value Summit - Purpose • The Future of ASQ and Quality: An introspective look at the ASQ Vision, and future direction of ASQ and quality. • Questions: • Why do people become members? • Why do people renew membership? • Why do members volunteer? • What are members’ value expectations from ASQ • What do we do NOW to enhance member value? 509 Washington DC & MD Metro Section April 20, 2006 Program Meeting RD Presentation

  23. Member Value Summit • Summit Outcome Activity Report (SOAR) 509 Washington DC & MD Metro Section April 20, 2006 Program Meeting RD Presentation

  24. SOAR Office Leadership • SOAR Project Office • Grace Duffy • Paul Borawski • Architecture • David Little • Karla Riesinger • Education and Training • Larry Smith • Brian LeHouillier • ML Communications • Connie Faylor • Laurel Nelson-Rowe • Body of Knowledge • Sue Jacobs • Chris Bauman, Bill Tony

  25. Key Theme #1 Education and Training • Design Team Assignment from Summit: • Create a unified vision of how the Society carries out its training and education in today’s world, in a way that is responsive to the needs of member and customer and best utilizes sections, divisions, and headquarters capabilities. 509 Washington DC & MD Metro Section April 20, 2006 Program Meeting RD Presentation

  26. Key Theme #2 Member Leader Communication • Design Team Assignment from Summit: • Create a system responsive to the needs of member leaders to be known, be involved, and have access to the information they need. 509 Washington DC & MD Metro Section April 20, 2006 Program Meeting RD Presentation

  27. Key Theme #3 Body of Knowledge • Prepare the known knowledge of quality for best use in the quality community and assure a vital flow of new knowledge. 509 Washington DC & MD Metro Section April 20, 2006 Program Meeting RD Presentation

  28. Summary • This is a strong response to Summit • All three themes are provided for as Essential Activity on next year’s Business Plan. • The themes are large projects involving change (we’re not so good at enabling change) • Apply the knowledge we’re learning about change leadership 509 Washington DC & MD Metro Section April 20, 2006 Program Meeting RD Presentation

  29. Resources for Section Member Leaders

  30. Main Resources • ASQ.org • SharePoint • Section Volunteer Community (SVC) • Your Own Section Site 509 Washington DC & MD Metro Section April 20, 2006 Program Meeting RD Presentation

  31. OVERVIEW Generally, • ASQ.org is for database driven output • SharePoint is a resource for volunteers Username and Password Differences • ASQ.org is member # and password • SharePoint is [first initial][last name], then first name as password, all lowercase 509 Washington DC & MD Metro Section April 20, 2006 Program Meeting RD Presentation

  32. Web Resources • www.asq.org • 3 levels of access • Public area (www.asq.org) • Member area (“My ASQ”) • Member Leader Area (Community of Practice) • SharePoint • 2 levels of access • Section Volunteer Community • Open to all member leaders • SAC, Region, and Section Sites • Select access-requires user name and password 509 Washington DC & MD Metro Section April 20, 2006 Program Meeting RD Presentation

  33. ASQ.org • ASQ member sign in required • Update member info • Submit an Event to the calendar • Help members access benefits • Visit the ASQ Volunteer Area • Download Membership Lists • Enter Section Officers and Committee • Find Volunteers • Update Member Info 509 Washington DC & MD Metro Section April 20, 2006 Program Meeting RD Presentation

  34. 509 Washington DC & MD Metro Section April 20, 2006 Program Meeting RD Presentation

  35. 509 Washington DC & MD Metro Section April 20, 2006 Program Meeting RD Presentation

  36. ASQ Volunteer Area 509 Washington DC & MD Metro Section April 20, 2006 Program Meeting RD Presentation

  37. Overview of the Section Volunteer Community The Online Resource for Section Leaders “Julie Sharp” Region 5 Community Care Administrator 1-800-248-1946 509 Washington DC & MD Metro Section April 20, 2006 Program Meeting RD Presentation

  38. Section Management Process (SMP) A Tool for Section Volunteers 509 Washington DC & MD Metro Section April 20, 2006 Program Meeting RD Presentation

  39. What is SMP? • Management tool • Operating requirements • Recognition 509 Washington DC & MD Metro Section April 20, 2006 Program Meeting RD Presentation

  40. Management Tool • Process • Designed to encourage continuous improvement • Plan • Do • Check • Act • SMP outline and tools 509 Washington DC & MD Metro Section April 20, 2006 Program Meeting RD Presentation

  41. Operating Requirements • Section Minimum Requirements • Section Business Plan • Section Budget 509 Washington DC & MD Metro Section April 20, 2006 Program Meeting RD Presentation

  42. Section Management Process (SMP) • Section Minimum Requirements • Submit elected officers by deadline – May 1 • Submit committee chair(s) by deadline – June 30 • Use online officer entry application • Available 24/7 • Committee list updates throughout year 509 Washington DC & MD Metro Section April 20, 2006 Program Meeting RD Presentation

  43. Section Management Process (SMP) • Section Minimum Requirements • Submit audited annual financial report by deadline – August 15 • Required materials provided in June • Available in Section Volunteer Community 509 Washington DC & MD Metro Section April 20, 2006 Program Meeting RD Presentation

  44. Section Management Process (SMP) • Section Minimum Requirements • Minimum 30 paid members • Based on year-end member numbers • Conduct regularly scheduled activities • Uphold Bylaws, Policies & Procedures, Section Operating Agreement (SOA) 509 Washington DC & MD Metro Section April 20, 2006 Program Meeting RD Presentation

  45. Section Management Process (SMP) • Section Business Plan • Required in SOA by date requested • Five required elements • Objectives • Activities/tactics • Measures • Goals • Results • Use template available 509 Washington DC & MD Metro Section April 20, 2006 Program Meeting RD Presentation

  46. Section Management Process (SMP) • Section Budget • Required in SOA by date requested – October 1 • Must correspond to business plan • Use template available • Submit both to Community Care and RD by SMP deadline 509 Washington DC & MD Metro Section April 20, 2006 Program Meeting RD Presentation

  47. Recognition • Section Basics • Section Planning • Section Performance • Levels of recognition are cumulative 509 Washington DC & MD Metro Section April 20, 2006 Program Meeting RD Presentation

  48. Section Management Process (SMP) • Section Basics • Submit all minimum requirements by deadlines requested • Have a minimum of 30 paid members • Have no member complaints related to: • Activities • Governance issues • Not voluntary; recognition based on timeliness 509 Washington DC & MD Metro Section April 20, 2006 Program Meeting RD Presentation

  49. Section Management Process (SMP) • Section Basics Recognition • www.asq.org and announcement in ASQWire • Use of annual Section Basics mark of excellence 509 Washington DC & MD Metro Section April 20, 2006 Program Meeting RD Presentation

  50. Section Management Process (SMP) • Section Planning • Submit annual section business plan • Submit corresponding annual budget • Both required in SOA • Submission required only for SMP recognition • Must meet Section Basics to qualify for recognition at this level. 509 Washington DC & MD Metro Section April 20, 2006 Program Meeting RD Presentation

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