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Workplace 2.0 Keynote Address GTEC 2007. 2007-10-15. Ken Cochrane Chief Information Officer of the Government of Canada. Government 2.0. Paradigm Shift Expectations are high!. Workplace is key. The Public Sector Value Chain*. The right workplace. Internal Services. Engaged &
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Workplace 2.0Keynote AddressGTEC 2007 2007-10-15 Ken Cochrane Chief Information Officer of the Government of Canada
Government 2.0 Paradigm Shift Expectations are high! Workplace is key
The Public Sector Value Chain* The right workplace Internal Services Engaged & Supported Employees Citizen Client Satisfaction Trust & Confidence External Services *Heintzman and Marson 2003
We work hard • But we need new methods and tools • Job gets done! Workplace 1.0
Getting to Workplace 2.0 Environment Tools 1.0Workplace 2.0 Workplace Management
Environment • Tone • Behaviours • Opportunities • Service Orientation
Environment Setting the right tone
Environment Encouraging the right behaviour
Environment Finding opportunities
Environment Focus on service
Environment Community Enablement
Tools • Services 2.0 • Collaboration • Knowledge Sharing
Tools Travel Departmental Programs Marketplace Pension Services 2.0 Business Intelligence Core functions Standard Payments Payroll Materiel Recruitment HR Portal Learning HR Finance Budget Office Other HR Other Finance
CIOB Communities Tools Identity Information Management Security Service Privacy Information Technology
Management • Policy • Alignment • Performance
Management RSS Wikis Blogs Portals Consultation
Workplace 2.0 • Innovative • Connected • Empowered • Respected
What’s Next ? 3.0 Workplace