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Justin J. Bailey WORK EXPERIENCE DATA ENTRY CLERK/LOGISTICS •Entered information into electronic formats by using word processing or data processing. •Updated multiple templates with variation of products into Amazon for website inventory using Excel spreadsheets. •Edited website inventory, by reviewing each listing vital information; name, image, and description. •Managed customers' orders by finding each merchandise in the warehouse or fulfilled by Amazon, print invoice and Shipping label to properly pack each product for USPS, FedEx. Or UPS pick up. •Completed fulfillment shipments by Amazon (FBA) created every day, meaning products that can be send to Amazon Seller Central that are not highly hazmat or forbid. 3104 Hill Croft Farm Road,Sacramento, CA 95814 Redwood Creative Development,Sacramento, CA November 2014 to July 2015 RECEPTIONIST •Welcomed customers by greeting them, in person or on the telephone; answered or referred inquiries. •Handled delicate situations such as- customer request, special needs and complaints. •Prepared invoices and received payments from clients using QuickBooks. •Scheduled appointments, and meetings from new and old clients using Google calendar. •Excelled in role requiring the ability to handle a variety of customer service and administrative tasks and resolved customer issues with expediency. Buddha's Wellness Center, Sacramento, CA September 2014 to October 2014 Old Navy,Sacramento, CA October 2011 to October 2013 CUSTOMER SERVICE/LOGISTICS •Review logistics performance with customers against targets and service agreements. •Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. •Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. EDUCATION Florida International University, Honors College Bachelors of Accounting in Accounting Miami, FL SKILLS Microsoft Office, Excel, QuickBooks (2 years) ADDITIONAL INFORMATION •Computer Skills: Proficient in Microsoft Works (Word, Excel, PowerPoint, and QuickBooks) •Languages: Spanish