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Telesphere: Driving Innovation in Cloud Communications

Join us for a look back at 2011 and a preview of what's to come in 2012. Discover why Telesphere is a national leader in cloud-based business communications, offering cutting-edge technology and unparalleled support.

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Telesphere: Driving Innovation in Cloud Communications

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  1. The Race to the Cloud is on!

  2. Rev up your Engines 2012!! Agenda • “Who is Telesphere” • 2011 year in Review • 2012 Preview • Tools for Success • Q1 Customer Promo • Q1 Partner Incentives • Questions

  3. Telesphere Overview Who is Telesphere? Telesphere Financial Overview Annualized revenues of nearly $30 million Over 30,000 end users, providing service to the entire US including Canada Currently Cash Flow Positive before Customer Acquisition costs Raised over $50 Million over past 5 years. Zero debt Investors include: Rally Capital Dennis Weibling board member Hawkeye Investments John Chapple board member (Previously at Nextel Partners) Greenspun Corporation Greenspun Media – LV Sun, Vegas.com, Real Estate McCaw Cellular – AT&T Wireless, NextLink – XO, Nextel, Nextel Partners, ClearWire, Cbeyond • Founded in 2000 • National leader in Business Class Hosted Communications • Making businesses more efficient through cloud based communication services and leading edge technology • Providing voice, data, and communication services over a private IP/MPLS network

  4. Telesphere Communications as a Service (CaaS) ALL YOUR SERVICES, WHATEVER YOUR DEVICE, WHEREVER YOU ARE, ALL IN THE TELESPHERE CLOUD! Whatever Your Device

  5. Why is Telesphere Different • Built to support a National footprint • 24 X 7 Live Domestic Support • Duel Domestic NOC Support Centers • 9 pops nationally (and growing) for redundancy, load, and diversity of disaster recovery • Well backed financially to ensure long term partnerships • EXTREMELY low customer churn rate of under 1%! • Average 8 years of commissions paid out per sale! • Indirect sales focus with dedicated support • Broadsoft switch ensures stability and leading edge features • Custom Back Office System built to support a Hosted Solution • Earn commissions on the total MRR inclusive of all services!

  6. How was 2011 for Telesphere Sales? • 2011 was a record year for Telesphere!! • Sales up more that 30% • Production per channel manager up 26% • Indirect sales up from 28% to 40% of total sales • Trending up-market with larger revenue deals • Multi-location with 100 – 1000 employees

  7. 2011 Big Wins • Medical • Hospitals – wireless DECT phones with emergency and text alerts, full nurse and doctor mobility, call center and call recording, Nurse Call integration, all bundled from one single provider • Multi-Site Doctor/Dental Offices – Custom after hours architecture to reach on call doctors eliminating high cost after hours services, - • Doctors using Visual Voicemail • Advanced Call Center • Taxi Cab Companies • 24/7 Crisis Centers • Multi-Location Distributers • Custom App Development integrating IP Cameras over MPLS, Tablet devices, with Telesphere Soft Phone & call recording tie in • E-rate • Public & Charter school system solutions

  8. How was 2011 for Telesphere Customers? • Average time to install down 3 days to 40 • Average hold times in queue down • Average time to resolution down • First call resolution percentage up • Customer satisfaction ratings up • New Service Delivery Manager, Doug Milliron • Additional NOC support personnel added • Overall customer churn stable at well under 1%!

  9. How was 2011 for Telesphere Partners? • New MRR sold per producing agent of at least one year tenure increased by an average of 30%! • More deals being closed utilizing our dedicated Sales Engineers • More demo’s per agent per month • Every month and every quarter an agent has qualified for the Top Producer award in each Region (minimum requirement) • Agents sold at least one $10,000+ deal per month!

  10. Products Added in 2011

  11. 2011 Products and Features • Speak2Dial • Speech Recognition Auto Attendant • VisualVoicemail • Voicemail transcription service

  12. 2011 New Products and Features • Advanced Contact Center • Universal access and queue • Telephone, Videophone, emails, texts, web-chat • Graphical call flow and IVR design interface • Outbound Preview and Progressive Campaign Dialing

  13. 2011 New Products and Features • Custom cradle-to-grave reporting • Multi-media recording • Agent screen recording • CRM integration • Skills-based routing

  14. 2012 Product Roadmap

  15. SMS Messaging from DID • Allows the user to send and receive SMS messages from the assigned DID office number. • As an extension of Telesphere Anywhere, the user can truly utilize a single DID number as their main point of contact • Can access messages using Web Page or an app on Android or Apple

  16. New Version of Standard Call Center • Broadsoft R17 – many new features and capabilities • Estimated wait time/place in line for callers • Cradle to grave call tracking • Whisper announce caller information to agents • Custom Agent Unavailable codes to track availability

  17. Web Collaboration Participant Interaction Content Green MeterTM Integrated Audio

  18. FEATURES • Reservationless, always on HD video conferencing service • Open-standards based to connecting to multiple devices • Point-to-point and multi-point visual communications • Support for standards-based connectivity: SIP, H.323, H.320 • Predictable monthly pricing • Permanent bridge numbers & host pin • Room Systems also available Softphone with Webcam Virtual Host Room Systems Video Phone

  19. Tools for Success • Selling hosted is easier than you may think! - This is not a “quick quote” type of sale like selling traditional telecom – it’s a SOLUTION sell. • We help demo, propose, and close business WITH you • Our closing ratio is close to 78% with a qualified opportunity if we do a live demo!!! • Dedicated Engineering Team • Out of the box request? We will turn around a solution to meet your customers needs the next day! COMING SOON! • Online e-learning portal for product and service training and certification • Partner Support IM Chat

  20. Co-Branded Marketing Materials Your Logo Here! Your Logo Here!

  21. In Summary • Business communications is moving to the cloud • Telesphere has the most reliable and scalable network • Telesphere will help you sell • Telesphere will completely support the customer • You will EARN MORE MONEY combining network, hardware, and ancillary products and features • You have the ability to sell Nationally and to larger businesses • Telesphere provides rich cash incentives to reward activity • Telesphere is long-term minded ensuring stable partnerships

  22. Q1 2012 Customer Promotions CUSTOMER PROMOTIONS

  23. Q1 Customer Promotion • FREE Phones • 5 Year term Free Phones! • 4 Year Term $25 • 3 Year Term $50 • Long Distance Power Boost!* • 4,000 minutes per seat! * Restrictions apply • FREE Feature Pack for 30 days • Speak2Dial + • Visual Voicemail + • “NEW” Web Collaboration* * When available

  24. 2012 Q1 Sales Incentive – Quick Start Start Your Engines! It’s a Sweetheart of a Deal! • Bring in $8k by Valentines Day and earn $3k! • New Logo’s only • Complete and Select only • If Deal requires ICB, Spiff to be reduced by the percentage taken off for ICB

  25. 2012 Q1 Sales Incentive Write your own Incentive Check for Q1! 10 Deals equal $10k! • 2 deals = $250 • 3 deals = $500 • 4 deals = $1000 • 5 deals = $2500 • 6 deals = $3500 • 7 deals = $4500 • 8 deals = $5500 • 9 deals = $6500 • 10 deals = $10,000!!! Terms: • New Logo’s only • Complete and Select qualify • 10 seat minimum per customer

  26. 2012 Q1 Sales Incentive • LAST LAP BONUS: Collect NRC’s and earn more! • Collect 100% NRC and earn 50% of that back as a cash spiff! • Collect 50% and earn 25% of that back as a cash spiff! • Less than 50% does not qualify for any additional bonus

  27. Questions?

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