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The Race to the Cloud is on!

The Race to the Cloud is on!. Rev up your Engines 2012!!. Agenda “Who is Telesphere” 2011 year in Review 2012 Preview Tools for Success Q1 Customer Promo Q1 Partner Incentives Questions. Telesphere Overview. Who is Telesphere?. Telesphere Financial Overview.

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The Race to the Cloud is on!

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  1. The Race to the Cloud is on!

  2. Rev up your Engines 2012!! Agenda • “Who is Telesphere” • 2011 year in Review • 2012 Preview • Tools for Success • Q1 Customer Promo • Q1 Partner Incentives • Questions

  3. Telesphere Overview Who is Telesphere? Telesphere Financial Overview Annualized revenues of nearly $30 million Over 30,000 end users, providing service to the entire US including Canada Currently Cash Flow Positive before Customer Acquisition costs Raised over $50 Million over past 5 years. Zero debt Investors include: Rally Capital Dennis Weibling board member Hawkeye Investments John Chapple board member (Previously at Nextel Partners) Greenspun Corporation Greenspun Media – LV Sun, Vegas.com, Real Estate McCaw Cellular – AT&T Wireless, NextLink – XO, Nextel, Nextel Partners, ClearWire, Cbeyond • Founded in 2000 • National leader in Business Class Hosted Communications • Making businesses more efficient through cloud based communication services and leading edge technology • Providing voice, data, and communication services over a private IP/MPLS network

  4. Telesphere Communications as a Service (CaaS) ALL YOUR SERVICES, WHATEVER YOUR DEVICE, WHEREVER YOU ARE, ALL IN THE TELESPHERE CLOUD! Whatever Your Device

  5. Why is Telesphere Different • Built to support a National footprint • 24 X 7 Live Domestic Support • Duel Domestic NOC Support Centers • 9 pops nationally (and growing) for redundancy, load, and diversity of disaster recovery • Well backed financially to ensure long term partnerships • EXTREMELY low customer churn rate of under 1%! • Average 8 years of commissions paid out per sale! • Indirect sales focus with dedicated support • Broadsoft switch ensures stability and leading edge features • Custom Back Office System built to support a Hosted Solution • Earn commissions on the total MRR inclusive of all services!

  6. How was 2011 for Telesphere Sales? • 2011 was a record year for Telesphere!! • Sales up more that 30% • Production per channel manager up 26% • Indirect sales up from 28% to 40% of total sales • Trending up-market with larger revenue deals • Multi-location with 100 – 1000 employees

  7. 2011 Big Wins • Medical • Hospitals – wireless DECT phones with emergency and text alerts, full nurse and doctor mobility, call center and call recording, Nurse Call integration, all bundled from one single provider • Multi-Site Doctor/Dental Offices – Custom after hours architecture to reach on call doctors eliminating high cost after hours services, - • Doctors using Visual Voicemail • Advanced Call Center • Taxi Cab Companies • 24/7 Crisis Centers • Multi-Location Distributers • Custom App Development integrating IP Cameras over MPLS, Tablet devices, with Telesphere Soft Phone & call recording tie in • E-rate • Public & Charter school system solutions

  8. How was 2011 for Telesphere Customers? • Average time to install down 3 days to 40 • Average hold times in queue down • Average time to resolution down • First call resolution percentage up • Customer satisfaction ratings up • New Service Delivery Manager, Doug Milliron • Additional NOC support personnel added • Overall customer churn stable at well under 1%!

  9. How was 2011 for Telesphere Partners? • New MRR sold per producing agent of at least one year tenure increased by an average of 30%! • More deals being closed utilizing our dedicated Sales Engineers • More demo’s per agent per month • Every month and every quarter an agent has qualified for the Top Producer award in each Region (minimum requirement) • Agents sold at least one $10,000+ deal per month!

  10. Products Added in 2011

  11. 2011 Products and Features • Speak2Dial • Speech Recognition Auto Attendant • VisualVoicemail • Voicemail transcription service

  12. 2011 New Products and Features • Advanced Contact Center • Universal access and queue • Telephone, Videophone, emails, texts, web-chat • Graphical call flow and IVR design interface • Outbound Preview and Progressive Campaign Dialing

  13. 2011 New Products and Features • Custom cradle-to-grave reporting • Multi-media recording • Agent screen recording • CRM integration • Skills-based routing

  14. 2012 Product Roadmap

  15. SMS Messaging from DID • Allows the user to send and receive SMS messages from the assigned DID office number. • As an extension of Telesphere Anywhere, the user can truly utilize a single DID number as their main point of contact • Can access messages using Web Page or an app on Android or Apple

  16. New Version of Standard Call Center • Broadsoft R17 – many new features and capabilities • Estimated wait time/place in line for callers • Cradle to grave call tracking • Whisper announce caller information to agents • Custom Agent Unavailable codes to track availability

  17. Web Collaboration Participant Interaction Content Green MeterTM Integrated Audio

  18. FEATURES • Reservationless, always on HD video conferencing service • Open-standards based to connecting to multiple devices • Point-to-point and multi-point visual communications • Support for standards-based connectivity: SIP, H.323, H.320 • Predictable monthly pricing • Permanent bridge numbers & host pin • Room Systems also available Softphone with Webcam Virtual Host Room Systems Video Phone

  19. Tools for Success • Selling hosted is easier than you may think! - This is not a “quick quote” type of sale like selling traditional telecom – it’s a SOLUTION sell. • We help demo, propose, and close business WITH you • Our closing ratio is close to 78% with a qualified opportunity if we do a live demo!!! • Dedicated Engineering Team • Out of the box request? We will turn around a solution to meet your customers needs the next day! COMING SOON! • Online e-learning portal for product and service training and certification • Partner Support IM Chat

  20. Co-Branded Marketing Materials Your Logo Here! Your Logo Here!

  21. In Summary • Business communications is moving to the cloud • Telesphere has the most reliable and scalable network • Telesphere will help you sell • Telesphere will completely support the customer • You will EARN MORE MONEY combining network, hardware, and ancillary products and features • You have the ability to sell Nationally and to larger businesses • Telesphere provides rich cash incentives to reward activity • Telesphere is long-term minded ensuring stable partnerships

  22. Q1 2012 Customer Promotions CUSTOMER PROMOTIONS

  23. Q1 Customer Promotion • FREE Phones • 5 Year term Free Phones! • 4 Year Term $25 • 3 Year Term $50 • Long Distance Power Boost!* • 4,000 minutes per seat! * Restrictions apply • FREE Feature Pack for 30 days • Speak2Dial + • Visual Voicemail + • “NEW” Web Collaboration* * When available

  24. 2012 Q1 Sales Incentive – Quick Start Start Your Engines! It’s a Sweetheart of a Deal! • Bring in $8k by Valentines Day and earn $3k! • New Logo’s only • Complete and Select only • If Deal requires ICB, Spiff to be reduced by the percentage taken off for ICB

  25. 2012 Q1 Sales Incentive Write your own Incentive Check for Q1! 10 Deals equal $10k! • 2 deals = $250 • 3 deals = $500 • 4 deals = $1000 • 5 deals = $2500 • 6 deals = $3500 • 7 deals = $4500 • 8 deals = $5500 • 9 deals = $6500 • 10 deals = $10,000!!! Terms: • New Logo’s only • Complete and Select qualify • 10 seat minimum per customer

  26. 2012 Q1 Sales Incentive • LAST LAP BONUS: Collect NRC’s and earn more! • Collect 100% NRC and earn 50% of that back as a cash spiff! • Collect 50% and earn 25% of that back as a cash spiff! • Less than 50% does not qualify for any additional bonus

  27. Questions?

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