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Performance Management: Show-Me State Style!

Performance Management: Show-Me State Style! . March 2010 Mara Campbell Missouri Department of Transportation. MoDOT’s Alignment. Mission. Values. Tangible Results. Strategies. Performance. Organized around 18 Tangible Results Around 100 individual measures

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Performance Management: Show-Me State Style!

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  1. Performance Management: Show-Me State Style! March 2010 Mara Campbell Missouri Department of Transportation

  2. MoDOT’s Alignment Mission Values Tangible Results Strategies Performance

  3. Organized around 18 Tangible Results Around 100 individual measures Senior and mid-level managers involved Meaningful Measures

  4. Quarterly review meetings Presentations regarding performance Discuss actions … NOT PLANS! Accountability

  5. Supplement breaks down measures for internal use Available at Tracker Resource page Tracker Supplements

  6. Data for daily business operations Measures roll up to Tracker More detailed measures and performance trends Division Trackers

  7. Monthly, quarterly and annual measures On-line data collection for several measures Regular performance review meetings District Trackers

  8. District Trackers

  9. Forecast future performance Day-to-day business decisions Motivate staff to new performance levels Performance measurement isn’t extra work … it is our work!

  10. Past Performance

  11. Best in MoDOT

  12. Best among DOTs

  13. Best in any Industry

  14. Executive Support/Accountability Linked to customer expectations Cascade of measures Don’t wait for perfect measures Keys to Success…

  15. Show-Me Performance Management on the National Level

  16. Highway Construction Project Time and Cost - COMPLETED Pavement Smoothness - COMPLETED Highway Fatalities and Serious Injuries - COMPLETED Bridge Condition - Drafted, Final Report in May Incident Management - Draft Report in May Comparative Performance Measure Efforts

  17. “Comparing State DOT’s Construction Project Cost & Schedule Performance: 28 Best Practices from Nine States” April 2007 20+ states participated First Effort Good practices are the goal Project Time and Cost

  18. 32 states participated; report published in 2008 Best practices identified for contractors and agencies To enhance future IRI measurements: recommendations made on equipment ,software, and data Pavement Smoothness

  19. Report published in 2009 States poised to go with three-year moving average number of annual fatalities Serious injuries needs a great deal of effort to have a comparable definition Highway Fatalities and Serious Injuries - Safety

  20. Started Sept. 2009; final report due in May 2010 34 states in initial surveys Initial promising measures based on : Sufficiency rating Structural deficiency Deck rating Posted bridges Bridge Condition

  21. Started Dec. 2009; final report due in Sept. 2010 30 states invited to participate 18 states accepted so far (62 TM Centers) Comparing two clearance times Incident Management

  22. Comparable definitions and data collection Cost of data collection/analysis/usage Useful practices and sharing of knowledge and self - improvement is the goal not punishment Top leadership commitment Need to construct measures in a local way, build support, have guidelines or standards for comparability, get buy-in from all states Common Concerns and Issues

  23. Measure by measure - Support and guidelines/specs underway by NCHRP Technical Panel 20-24(37) Institutionalize process for comparisons -sharing results learning form each other Look at - lessons from abroad: AUSTROADS and the European Community Get ahead of the curve to help influence the authorizing environment Next Steps

  24. Questions? Thank You!For more information, contact: Mara CampbellMissouri Department of Transportation(573) 526-2908mara.campbell@modot.mo.gov

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