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GO!VBX Product Details

GO!VBX Product Details. Kevin Bumpus Product Manager, GO!VBX and IP Endpoints. Agenda. Target Market Product Line Overview GO!VBX GO!VBX Managed Add-on Features/Services End-user/Administrator Web Portal Certified CPE Pricing. GO!VBX Target Market.

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GO!VBX Product Details

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  1. GO!VBX Product Details Kevin Bumpus Product Manager, GO!VBX and IP Endpoints

  2. Agenda • Target Market • Product Line Overview • GO!VBX • GO!VBX Managed • Add-on Features/Services • End-user/Administrator Web Portal • Certified CPE • Pricing

  3. GO!VBX Target Market Businesses of 5 to 1000 employees that want the benefits of an enterprise-grade, hosted SIP platformwith various management optionsand a migration path to full unified communications.

  4. GO!VBX Product Line Overview GO!VBX GO!VBX Managed • Service Level Agreement • Full QOS to the handset • Services • Voice Seats • Private GO!Broadband access with ALG router • Managed LAN services with UPS • Unlimited local with bundled or unlimited LD • Optional Add Ons • Toll-free minute bundles • Managed phones • POE, GigE and POE GigE LAN services • 30-minute UPS protection standard on POE options • Service Level Agreement • QOS to LAN Demarc • Services • Voice Port • Internet or Private GO!Broadband access • GO!Local or GO!AnywhereSIP Trunk • Optional Add Ons • Upgraded voice port and Add-Ons • Long distance & toll-free minute bundles • Managed Application Layer Gateway (ALG) router

  5. GO!VBX

  6. GO!VBX Overview • Separate per user/extension pricing from usage • Fixed “Starter Package” at $75 (minimum of 5 users) • Includes: • (5x) Basic Port • (5x) Fax to Email • (5x) Call Center Basic Agents • (1x) Auto Attendant • (1x) Audio Conference Room • (1x) Call Center Basic Queue • Any additional users or features must be added at the À La Carte price • Basic Port (including Unified Messaging) starts at $10 • Basic Port can be upgraded to Premium Port for an additional $5

  7. GO!VBX Features Basic Port

  8. GO!VBX Features Premium Port Includes all Basic Port features, plus… Note: If at least one user within the group has a Premium Port upgrade, then the Premium Port Group/Tenant features are available to the entire group.

  9. GO!VBX Features Add-on Features * Requires Premium Port

  10. GO!VBX – Usage Options GO! SIP Trunking • GO!Local • Basic Features: • Unlimited free inbound calling to a local DID and outbound calling within the calling area as determined by the Billing Telephone Number (BTN) and the Local Access and Transport Area (LATA) • Free incoming calls • One BTN with E911 included • Available Options: • Purchase discounted long distance within the continental United States, Hawaii, Puerto Rico, US Virgin Islands and Canada. • Add toll-free inbound calling in blocks starting at 5000 minutes or a la carte (single minutes) • GO!Xtras(XTF, EDID, VDID, DL, LNP, CNAM)

  11. GO!VBX – Usage Options GO! SIP Trunking • GO!Anywhere • Basic Features: • Unlimited local and long distance calling in the United States (excluding Alaska), Puerto Rico, US Virgin Islands and Canada • One BTN with E911 is included • Available Options: • Add toll-free inbound calling in blocks starting at 5000 minutes or a la carte (single minutes) • GO!Xtras (XTF, EDID, VDID, DL, LNP, CNAM)

  12. GO!VBX Managed

  13. GO!VBX Managed - Usage Options • Metered • Unlimited Local calling • Bundled Domestic Long Distance MOUs • Number of concurrent calls allowed are tied to Broadvox-provided access • 1 MB = 10 concurrent calls • Example: 4 MBs= 40 concurrent calls • Unlimited • Unlimited Local calling • Unlimited Domestic Long Distance calling • Number of Seats must be equal to number of Concurrent Calls • Required 1:1 Seat to CCS ratio is included in seat price • Access must be purchased 1MB for every 10 Concurrent Calls

  14. GO!VBX Managed – Seat Types • Professional • Basic • Receptionist • Common Area • Conference • Mobile • ATA • Unified Messaging • ACD Add-on’s

  15. GO!VBX Managed – Seat Types Professional Seat • The Professional seat is designed to fit the needs of the majority of a company’s professional employees. • Provides users with advanced SIP IP phone features as well as premium phone and soft client access. • Supports the following features: • Cypress Supported/Certified CPE • DID • Advanced Feature Package • Soft Client (CounterpathBria) • Find Me Follow Me • Unified Messaging • Domestic Calling

  16. GO!VBX Managed – Seat Types Basic Seat • The Basic seat is designed to fit the needs of a company’s basic calling service needs (general business, support and clerical personnel) that do not require advanced SIP feature set. • Has access to all standard SIP features as well as unified messaging. • Supports the following features: • Cypress Supported/Certified CPE • DID • Standard Feature Package • Unified Messaging • Domestic Calling

  17. GO!VBX Managed – Seat Types Receptionist Seat • The Receptionist seat is designed for a front desk receptionist or group administrator who manages a high volume of calls. • This seat provides busy lamp field/fast transfer or line sharing functionality for call screening capabilities. • Supports the following features: • Cypress Supported/Certified CPE • DID • Advanced Feature Package • Receptionist Client • Bria Soft Phone • Find Me Follow Me • Unified Messaging • Domestic Calling

  18. GO!VBX Managed – Seat Types Common Area Seat • The Common Area seat is designed as a phone for a lobby, break room, cafeteria or shop area that is not assigned to a specific user. • Supports the following features: • Cypress Supported/Certified CPE • DID • Basic Feature Package • Domestic Calling

  19. GO!VBX Managed – Seat Types Conference Seat • The Conference seat is designed for a conference room which requires a speakerphone as well as audio-only conference bridge. • Supports the following features: • Cypress Supported/Certified CPE • DID • Basic Feature Package • Domestic Calling

  20. GO!VBX Managed – Seat Types Mobile Seat • The Mobile seat is designed for a road warrior who does not have a permanent office. • Relies solely the Counterpath “Bria” soft client/phone communications tools. • Supports the following features: • Cypress Supported/Certified CPE • DID • Advanced Feature Package • Soft Client (CounterpathBria) • Find Me Follow Me • Unified Messaging • Domestic Calling

  21. GO!VBX Managed – Seat Types ATA Seat • The ATA seat is designed as an adapter for Fax, Paging and Conference Room service that requires analog conversion. • Supports the following features: • Cypress Supported/Certified CPE • DID • Basic Feature Package • Domestic Calling

  22. GO!VBX Managed – Seat Types Unified Messaging Seat • The Unified Messagingseat is designed as a storage device for voicemail and as a standalone voicemail box for support of afterhours calls that are not directed to a specific user’s voicemail. • Supports the following features: • DID (if required – may be extension only) • Unified Messaging

  23. GO!VBX Managed – Seat Types ACD Seat Add-on • ACD service allows business agents to receive incoming calls from a central phone number. • Multiple call centers can be supported per business. • Incoming calls to a call center are presented to agents according to the selected call distribution policies. • ACD Seat Add-On types (same as GO!VBX): • Basic Agent • Standard Agent • Premium Agent • Requirements: • Basic seat can only add-on a Basic Agent • Standard and Premium Agents can only be added to Professional or Receptionist seats

  24. GO!VBX Managed – Seat Types

  25. GO!VBX Managed - Seats to Service Packs

  26. Service Pack Feature List

  27. Add-on Features/Services For GO!VBX & GO!VBX Managed

  28. GO!VBX Add-on Features/Services Auto Attendant • Flexible Routing Options • Dial to reach groups/queues • Dial by name • Dial by extension • Escape to Operator • After-hours routing • Holiday routing • Customized greetings • Skills-Based Routing for ACDs • Automated Attendants can be used to provide simple skills-based routing for Call Centers. "Press 1 for Sales and 2 for Service," where calls are routed to hunt groups or queues that include the appropriately skilled agents. • Must purchase a new Auto Attendant for each new tree/layer

  29. GO!VBX Add-on Features/Services Bria Soft Phone • Bria is a SIP-based soft phone from CounterPath that enables you to make VoIP phone calls straight from your desktop. • Standard Features: • Call display and Message Waiting Indicator (MWI) • Speakerphone and Mute • Redial, Hold. Do Not Disturb • Call History/Call Log – list of received, missed, and dialed calls • Call Forward • Call Transfer • Conference

  30. GO!VBX Add-on Features/Services Bria Soft Phone

  31. GO!VBX Add-on Features/Services Receptionist Client • BroadsoftBroadworks provides integrated PC based Client used by receptionists or telephone attendants, who screen inbound calls for enterprises. • Features: • Transfer (Blind, Consultative, to Voicemail) • Busy Lamp Field • Conferencing • Call Park • Directory

  32. GO!VBX Add-on Features/Services Receptionist Client

  33. GO!VBX Add-on Features/Services PC Toolbar • Carrier-class, lightweight desktop communications management product for everyday users of: • Microsoft Outlook • Microsoft Internet Explorer • Mozilla Firefox • With the PC Toolbar users can: • Manage their incoming and outgoing messages • Click-to-Call from Outlook contacts or web pages • Maintain up-to-date connection information • Configure controls for their calls and voice mails

  34. GO!VBX Add-on Features/Services PC Toolbar

  35. GO!VBX Add-on Features/Services ACD • The ACD service builds on the basic Hunt Group service to provide a complete, business-ready application. • BroadWorks provides three-tiered ACD offering allowing businesses to choose the solution which best suits their needs. • ACD Basic • Basic queuing capabilities • Inexpensive option for multiple receptionists and other call center applications that require basic queuing capabilities • ACD Standard • Basic queuing capabilities provided by ACD Basic • Agent states • Supervising • Reporting • Balanced option between features and price • ACD Premium • All capabilities provided by ACD Standard • Night Service • Stranded calls • Bounced calls routing policies • Intended to meet the call center needs of most businesses

  36. GO!VBX Add-on Features/Services ACD

  37. GO!VBX Add-on Features/Services ACD

  38. GO!VBX Add-on Features/Services ACD • ACDs are created at the group level, but the service is licensed at the user level • Before agents can be assigned to an ACD of a given type they need to be assigned the corresponding ACD Agent service license • Supervisors do not need an ACD Agent license * Premium Port (GO!VBX), or Professional or Receptionist Seat (GO!VBX Managed) is required for ACD Standard Agents, ACD Premium Agents, and Call Center Supervisors.

  39. GO!VBX Add-on Features/Services ACD Agent & Supervisor Clients • ACD Agent and Supervisor Clients are often assigned to agents and supervisors of an ACD to give those users a visual call control device on their computer • To be able to use ACD Client functionality, the ACD must be a Standard or Premium type • Users must have a Premium Port • The Client determines if a user is an Agent or Supervisor during login, and presents them with their appropriate user interface • ACD Agent Client • Visual indicator of Agent’s: • Current state • Incoming calls • Active calls • Call control (transfer, hold, etc…) • Use the client to automatically answer incoming calls • ACD Supervisor Client • Gives Supervisors the ability to: • Visually supervise agents and queues • View statistics

  40. GO!VBX Add-on Features/Services ACD Agent Client

  41. GO!VBX Add-on Features/Services ACD Supervisor Client

  42. CommPilot Web Portal

  43. CommPilot Web Portal • Grants easy access to service configuration and management of GO!VBX services for individual users and administrators • GO!VBX web portal allows end users to activate and customize services • Users can activate/customize features that are only included in their Port/Seat

  44. CommPilot Web Portal • End-users can customize their phone services and features • Examples: • Voice Messaging • Call Forwarding • Do Not Disturb • Calling Line ID Blocking • Selective Call Acceptance/ Call Rejection • Voice Messaging • Simultaneous Ringing • … and many more

  45. Certified Customer Premise Equipment (CPE)

  46. Certified/Supported CPE

  47. Certified/Supported CPE

  48. Pricing

  49. GO!VBX Pricing Pricing Components • Pricing is made up of 3 components • Service features • Port type • Add-on’s • Group Services • SIP Trunking/Usage • SIP Trunking product (GO!Anywhere or GO!Local) • Concurrent Call Sessions • LD & Toll-free usage (if applicable) • GO!Xtras • DIDs (EDIDs, VDIDs) • Directory Listing • LNP • CNAM • Toll-free

  50. GO!VBX Pricing Starter Package • Fixed “Starter Package” at $75 MRCand $50 NRC • Includes: • (5x) Basic Port • (5x) Fax to Email • (5x) Call Center Basic Agents • (1x) Auto Attendant • (1x) Audio Conference Room • (1x) Call Center Basic Queue • Any additional users/ports or features must be added at the Add-on price

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