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Brandon Ho, CIPP

Brandon Ho, CIPP. HIPAA Compliance Specialist Pacific Regional Medical Command, Tripler Army Medical Center Aloha from the 50 th State. Trained to Boredom. Strategies for making HIPAA training relevant and memorable in ensuring compliance.

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Brandon Ho, CIPP

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  1. Brandon Ho, CIPP HIPAA Compliance Specialist Pacific Regional Medical Command, Tripler Army Medical Center Aloha from the 50th State

  2. Trained to Boredom Strategies for making HIPAA training relevant and memorable in ensuring compliance

  3. Do you have a hard time with HIPAA training compliance? Why?

  4. Where’s the HIPAA Compliance Specialist?

  5. Where’s the HIPAA Compliance Specialist?

  6. Where’s the HIPAA Compliance Specialist?

  7. Where’s the HIPAA Compliance Specialist?

  8. This is who we would like to be:

  9. This is who we would like to be with:

  10. Reality: • HIPAA is just not glamorous! • Misunderstood • Misspelled • But….. • Still very important!

  11. So How Do We Train? Are our training techniques doing anything to alleviate the situation?

  12. On-Line Training

  13. Videotaped training

  14. Classroom sessions AKA Death by PowerPoint

  15. Problems? • Hoping that automated system will allow us to have less work? • Lessons from our “school days” • Who were your best teachers? • What lessons do you remember most? • Why?

  16. Be a Teacher, Marketer, Salesperson Not just a compliance specialist

  17. Winning the “Hearts and Minds” Attempting to change the culture of Health Information Management

  18. Solution? A Culture of Compliance ENGAGEMENT and RELEVANCE

  19. Does your facility know who to go to for answers? • Very often HIPAA is an added duty. • Even then, does everyone know who to go to? • Do your employees feel that they need to make decisions on their own?

  20. Tips for a HIPAA Compliance Specialist It should be about more than just training newcomers and annual requirements

  21. Make your self available 24/7 Technology: Tools allow us to stay engaged We work in a 24/7 business

  22. Some other tools • Newsletters • e-Mail compliance tips What would it take to ensure that your workforce knows that you are engaged in the process with them and not just acting as an enforcer of a bureaucracy?

  23. The HIPAA HIPPO is Watching!

  24. Relevance “I never really took HIPAA seriously until my own information was made public by my co-workers.”

  25. How does this affect me? Or …By “Hook or by Crook” • “HIPAA Tips” • Weekly (or even daily e-mail tips to users) • Importance of empathy! • Of course, making them aware of the penalties doesn’t hurt! • “On July 16, 2008, the U.S. Department of Health & Human Services (HHS) entered into a Resolution Agreement with fines of $100,000 with Seattle-based Providence Health & Services (Providence) to settle potential violations of the Health Insurance Portability and Accountability Act of 1996 (HIPAA) Privacy and Security Rules.”

  26. Using “Pop” Culture • Remember the UCLA Med Center Case?

  27. What Does a “Culture of Compliance” Look Like?

  28. HIPAA Training and Compliance should not be seen as a burden

  29. Training should not be stressful

  30. Training needs to meet the needs of the individuals being trained

  31. It needs to be defined for YOUR facility

  32. We need to do the “right thing” at all times and not just in fear of punishments. This mentality can be created if we make it so.

  33. Your enthusiasm will set the stage for our “Culture of Compliance.”

  34. ALOHA!!Mahalo!! for your Time and Attention! Any Questions?

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