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Performance Metrics for Weatherization

Performance Metrics for Weatherization. UGI LIURP Evaluation Yvette Belfort Jackie Berger ACI Home Performance Conference April 30, 2014. Presentation Outline. UGI LIURP (Yvette) Evaluation (Jackie) Research Design Findings and Recommendations Program Changes (Yvette). 2.

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Performance Metrics for Weatherization

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  1. Performance Metrics for Weatherization UGI LIURP Evaluation Yvette Belfort Jackie Berger ACI Home Performance Conference April 30, 2014

  2. Presentation Outline • UGI LIURP (Yvette) • Evaluation (Jackie) • Research Design • Findings and Recommendations • Program Changes (Yvette) 2

  3. UGI Low-Income Usage Reduction Program 3

  4. UGI Utilities • Gas and Electric Company • Over 660,000 customers • 45 counties in PA and 1 county in MD • LIURP • 2014 budget 2.3 Million • Projected job completion 330 • Maximum job cost $7,000 heating • Average job cost $5,000 4

  5. UGI LIURP • Evaluation Process • APPRISE • Evaluation of Customer Data • Discussion with UGI staff • Discussion with Agency Staff • Discussion with Customers • National Stainable Structures Center (NSSC) • Shadow contracted LIURP agencies • Creation of an evaluation summary for each agency 5

  6. UGU LIURP Evaluation 6

  7. Evaluation Goals • Analyze services provided • Estimate usage impacts • Develop recommendations for continued improvement 7

  8. Evaluation Design How can they work together to achieve the best outcome? 8

  9. Evaluation Design • Background Research • UGI Manager and Staff Interviews • Agency Interviews • Participant Interviews • UGI LIURP Database Analysis • Usage Impact Analysis 9

  10. RecommendationsUGI Administration • Agency Outreach • Challenge: recruiting targeted customers • Agencies have varying recruitment strategies, intensities • UGI LIURP staff should observe agency process • Assess information provided • Can it be enhanced to increase participation? 10

  11. RecommendationsUGI Administration • No Measure Cases • 30% of jobs closed with no measures • UGI should collect more data • Track reasons for incomplete jobs • Follow-up with customers who had services deferred • Determine whether customers solved issue and can be treated 11

  12. RecommendationsUGI Program Database • Additional Fields • Blower door not conducted-code reasons • Testing results-blower door, refrigerator metering • Health and safety work-add indicator • Repair expense-add indicator • Third party inspection-work correction reason 12

  13. RecommendationsUGI Program Database • Measure Data Entry • Improve accuracy • Do not group measures together • Include insulation location • Reporting • Increase reporting functions • Allow UGI to compare contractors 13

  14. RecommendationsService Delivery Agencies • Joint Service Delivery • Encourage with WAP or other utility programs • Add metric to agency evaluation • Track Joint Delivery • Implement planned mechanism for tracking • Implemented-agencies can now update field and have been educated • Solicitations Serviced • Set goal for % able to serve • Track agency accomplishments 14

  15. RecommendationsThird Party Inspections • Customer Education • Assess customer knowledge • Provide remedial education if necessary • Missed Opportunities • 3 missed opportunities required on each inspection • Do not require this-there may not be opportunities • May result in non-cost-effective measures installed • Equal emphasis on work quality • Examine measures that should not have been installed 15

  16. RecommendationsThird Party Inspections • Earlier Feedback • UGI system will allow comparison of usage to same months one year earlier (full year not required) • Provide information to inspector to investigate while in home • May help determine whether additional measures should be recommended • Blower Door – review reasons why it was not done and confirm home condition exists 16

  17. RecommendationsUsage Impacts • Savings Estimates 17

  18. RecommendationsUsage Impacts • Priority Lists • Agencies follow strict priority list until all measures installed or budget is depleted • No assessment of each measure in specific home being treated • UGI should provide additional training on measure selection procedures 18

  19. RecommendationsUsage Impacts • Major Measures • Air leakage reduction and/or air sealing • Attic insulation • Wall insulation • Header insulation • Insulation • Jobs with more major measures had higher savings, even though no higher usage • Work with agencies to investigate barriers to installation 19

  20. RecommendationsUsage Impacts • Major Measures 20

  21. RecommendationsUsage Impacts • Agency Savings • Continue to work on remediation plan for low-performing agency 21

  22. RecommendationsCost Effectiveness Air sealing and insulation savings per $100 spent. Gas price for payback analysis is $1.00/ccf. 22

  23. RecommendationsCost Effectiveness • Measures Installed • Air leakage reduction: 69% • Wall insulation: 20% • Thermostats: 18% • Blower door: 74% • Work with agencies to determine if there are additional opportunities for these measures 23

  24. Summary • UGI proactively manages LIURP • Challenge – small staff available to manage program and implement improvements • Evaluation – recommended most important actions to improve efficiency and increase savings 24

  25. UGU LIURpPlanned Program changes 25

  26. Evaluation Completed • Next Steps… • Review evaluation results with UGI’s Management and LIURP teams • Submit the evaluation with PA Public Utility Commission • Implement recommendations

  27. Program Changes • Process changes • Post inspection process • Agency visits and process reviews • Training opportunities • System changes • Many new system upgrades • Additional reports and information for analysis

  28. Results! • We already see improvement

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