Company Profile

1. Company Profile Adding Value to your Business …at Low Costs. Transact Global Document Classification – Company Confidential 2012 - 2013

2. Transact Profile & Process Flow Table of contents About us 1 Company Incorporation & Employee Growth Rate 2 3 Clientele 4 Focus on Quality 5 Proposed Solutions 6 Advantages and Reporting 7 Network Architecture 8 CRM Screen Templates 9 Reporting 10 Client Testimonials Your Logo

3. About us • Transact BPO Services India Pvt ltd was started in 2007.We are a low cost ITES and call center service providers located at Bangalore. We deliver a broad range of customer and HR solutions, backed by technology, business analytics and consulting services that help create valuable relationships between our clients, their customers and their employees. We have end-to-end solutions for Banking, Retail, Government, Hospitals ,Manufacturing & Telecommunication. • Our offerings span call center; Inbound, Outbound, Telemarketing operations, data verification etc. Transact takes pride in building strategic long-term client relationships; about 70% of the business that we have generated are from references of our existing clients. • Transact’s can conveniently handle calls coming from various places around India and is best suited to employ multi-lingual work force at rates that enable us to provide you significant cost savings.

4. Company Incorpoartion & Growth Employee Gowth 440 Growth Rate 400 No of employees as of Today 294 125 56 4 2007 2009 2010 2011 2008 2012

5. Clientele Work Description

6. Clientele Government Real Estate Food Some of our existing Clients are..

7. Clientele Others Some of our existing Clients are..

8. Focus on Quality Define . Understand client requirements based on SLA’s Measure By conducting Audits and quality checks • Transact focuses on Quality and continuous process improvement. Our Team works to ensure • Increased profitability through cost-and-time savings • Enhanced revenue through significant improvements in productivity levels • Improved service & customer satisfaction levels . Analyze By gauging reports, Identifying Gaps & Initiate Corrective actions

9. ProposedServices General Enquiry 2 Guide customers about the information on the project Email Support Multilingual Integrated Voice Response Appointment fixing for Demonstration

10. Network Architecture Network offered by Transact • Transact uses the very latest in digital software to offer a full range of intelligent customer contact solutions. • Our diverse IP network technology optimizes communication by delivering a unified customer interaction solution that recognizes the customer and intelligently applies consistent business rules for call handling. Our multi-channel platform enables our client’s to better understand their customer’s needs and then use this information care fully to promote better customer satisfaction, loyalty and profitability. • Our technology platform and applications include: • Computer telephony integration (CTI) • Campaign management software and predictive dialer technology • Digital call recording (to support quality assurance and staff development) • Dynamic reporting (ensuring visibility across all customer interactions regardless of • channel or location) • Intelligent call routing and automation • Integrated voice response (IVR) • Multimedia contact channels (phone, fax, mobile, web, email) • Unified administration, reporting and monitoring tools • Workforce management systems • Web-enabled services (Credit card gateways,  Click-to-call, E-mail, Web chat, Web conferencing)

11. Proposed Solutions Our Virtual Office Services include: • Multi- Lingual CSR • Computer Telephony Interfaces that put a wealth of caller information at the fingertips of customer service agents • Reporting, metrics and performance analysis • Customized CRM Integration • SMS Integration • Tailor made services • Our Multilinual IVR Services include:- • Our IVR can provide maximum efficiency for your incoming call volume traffic. there are numerous creative uses for IVR technology, such as :- • In-bound automated operators • Automated direct dialing, • Telephonic infomercials. • These applications give clients enormous flexibility and allows for simultaneous call handling at a greatly reduced cost. Our system can handle a high volume call capacity consistently and inexpensively. IVR used to remind patients of their appointments, let them know lab results, Timings etc.

12. Advantages Here are few advantages of outsourcing to Transact 9 6 5 3 2 1 8 7 4 Focus On Core Activities Increase in Appointments produced Reduce Overheads Operational Control Staffing Flexibility Continuity & Risk Management Improved Average call Answering Speed Improved Customer Service Cost and Efficiency saving Your Logo

13. CRM Screen Templates CTI Screen Customer Information Screen 1

14. Reporting Our Standard Reports Include.. • Daily Call Analysis Report: This report categorizes the call volume by call type and outcome. It helps the client analyze the frequently asked questions and initiate either product or documentation enrichment. • Weekly Call Flow Report: This report is an analysis of inbound call flow volume pattern by day of the week and hour of the day. It helps both the call center and client to devise staffing requirements. For outbound campaigns, the Weekly Call Flow report assists in strengthening the dialer campaigns and dialing pattern. • Monthly Business Review: The MBR (Monthly Business Review) is an active interaction between Transact Global and the Hospital. During this session, we critically analyze our last-month’s performance, set action plan for the current month, provide insights and feedback to the client, etc… • Customer Satisfaction Report: We conduct online Customer Satisfaction surveys . These surveys are initiated at the end of the week for all contacts available. A report is compiled at a frequency agreed with the client. This report provides the voice of the customer both for service and product quality. • Internal Quality Report: Based on the internal quality monitoring plan, the Quality Assurance team will generate and dispatch a weekly analysis of Quality scores for each staff member.

15. Client Testimonials AkshayaPatra Katti Zone BBMP Base Corporation U S Pizza  “Transact is a perfectly wonderful outsourcing partner. They have managed our process with utmost dedication and sincerity. I am sure Transact will reach greater heights with the same level of enthusiasm and energy” Siddarth Baliga (National Program Manager, Akshayapatra Foundation) We are very happy with the services rendered by Transact and wish to continue with them for long. Vishwanath ( CTO , BBMP) “Transact is quick in understanding and implementing its customers demands” Kiran Nadkarni (CEO Katti Zone) ”Transact is a Young & Dynamic partner we can count on in the long run, and we look forward to have a long relationship with them” Sunil Kumar V (CEO US Pizza) I am very impressed with the quality of work done by Transact by handling our Toll free calls. It is great to deal with an organization that it so responsive to the needs, delivers results in a very precise and timely manner and is willing to make the process so easy and effortless. ”I wish the entire team all the best and assure our long term association with them. ..Sundeep Matharoo (Base Corporation Ltd) 1 5 4 3 2 2

16. THANK YOU!