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NCIP and Self Service

NCIP and Self Service. Giving the User Control and Context. Vicki Terbovich Information Technology Officer Maricopa County Library District vickiterbovich@mcld.maricopa.gov. Candy Zemon Senior Product Strategist Polaris Library Systems candy.zemon@polarislibrary.com. Vendor Perspective.

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NCIP and Self Service

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  1. NCIP and Self Service Giving the User Control and Context Vicki Terbovich Information Technology Officer Maricopa County Library District vickiterbovich@mcld.maricopa.gov Candy Zemon Senior Product Strategist Polaris Library Systems candy.zemon@polarislibrary.com

  2. Vendor Perspective Making Connections • NCIP lets us share information • NCIP lets us request actions • NCIP gives us • Ease of integration • Simplicity of maintenance • Extension of functionality

  3. Working in Parallel Sharing Information I want to see my reserved time here Your Reserved PC Time I want to see and pay my fines here Your Library Fines Who? When? PC Reservation Management Library How Much?

  4. Working Interactively Invoking Related Actions I want an e-book Search Request Check Out Who? Request Downloadable E-Resources Checked Out Library Checked In

  5. NCIP Conversations • Defined question and answer pairs • One party initiates (asks) • The other party responds (answers) • Send information • Take an action • Sometimes the same party is in each role at different times in the workflow

  6. NCIP Serves Up Self-Service

  7. NCIP and Automated Checkin NCIP lets us expand location codes in exception bin messages

  8. NCIP and Self-Check Stations • NCIP lets us • authenticate the user • present library customer account information on self check screen • send checkout information to the Polaris system

  9. NCIP and Payment Management • NCIP lets us share • time management • cost management • smart card payments • while keeping library customer records updated.

  10. NCIP and Downloadable Media Library’s catalog and integrated system NCIP Media Vendor’s Web site

  11. NCIP and Digital Library Reserve Library customer stays “in” the OPAC. Transactions occur in DLR and are reflected in library customer’s account

  12. DLR NCIP Integration • DLR authenticates against library customer database • Customer searches MARC records, selects • Link opens DLR where checkout occurs • DLR tells library about the checkout • Customer sees transaction in his/her library account

  13. NCIP Integration Challenges • Both vendors must be committed to the NCIP solution • Both vendors must be capable of sending or receiving the required messages • On-site iterative testing is essential

  14. NCIP Integration Benefits • Library customer’s life is easier • More options, fewer applications to learn • Library can offer more services • Transactions are in library’s database • Vendors can integrate with other applications with NCIP as the “glue”

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